This page was last updated on 21 May 2021.
About the dashboards
On this page, we provide a regularly updated CLCH services dashboard, which provides the status of the services we provide.
The dashboards on this page are specifically created for GPs and other health and care professionals.
- We aim to ensure the information is as accurate as possible, and at the top of this page you will find when this page was last updated
- We provide different dashboards for the different areas we operate in: for Hertfordshire, for North West London (NWL), for South West London (SWL) and for North Central London (NCL). Please check the dashboard for your local area.
- We provide separate dashboards for our adults services and children's services.
The dashboards use a traffic light rating to indicate the status of each of our services.
 |
A red rating means the service is not available or significantly reduced Please see the comments for further details |
|
|
An amber rating means a reduced level of capacity or performance Please see the comments for details |
 |
A green rating means the service is operating at normal capacity and performance |
Status dashboard for adult services in North Central
|
RAG status |
Non-Urgent Waiting Times |
Comment |
Contacts |
|---|---|---|---|---|
|
Bladder & Bowel |
|
Stoma 1week |
|
CLCHT.ContinenceBarnet@nhs.net |
|
COPD |
|
18 weeks |
All service pathways are operational but with reduced capacity due to Infection protection and control precautions and / or virtual delivery. |
barnetcopd@nhs.net |
|
Diabetes |
|
4-5 weeks |
All service pathways are operational but with reduced capacity due to a mix of face to face and virtual delivery. |
Urgent CLCHT.barnetdiabetes@nhs.net |
|
Heart Function Improvement |
|
6-10 weeks
|
All service pathways are operational and the service is operating at normal capacity and performance. |
barnetheartfunction@nhs.net |
|
In-patient Units Marjory Warren; Adam’s ward; Jade |
|
N/A |
Updated policies and procedures that include Covid-19 testing of patients and new visiting rules available from clch.nhs.uk/ready |
Referrals from acute via
|
|
Learning Disabilities |
|
LD nursing: 7 weeks |
|
bldsintegratedduty@barnet.gov.uk |
|
MSK
|
|
8 - 10 weeks
|
MSK new patient waiting times – 8 weeks. Operating above capacity with additional agency staff to bring down waits. |
MSK Physiotherapy Referrals via RMS (Referral Management Service) |
| IC-MSK |
|
18 weeks |
ICMSK at capacity, the services has experienced an influx of referrals for the injection clinic that led to increased waiting times. |
MSK Physiotherapy Referrals via RMS (Referral Management Service) |
|
Nutrition Support |
|
Malnutrition and obesity services: 12 weeks |
Service is operating at normal capacity and performance. |
CLCH.BNUTRITIONSUPPORT@nhs.net CLCH.HETFBarnet@nhs.net |
|
One Care Home Team |
|
Community matrons 2-24hrs Physio 24-48hrs |
Services have been running all through the Pandemic as well as supporting the wrap around step down beds scheme that has been demobilised now. |
clcht.onecarehomebarnet@nhs.net |
|
Orthotics |
|
6 weeks |
Service is operating at normal capacity and performance. |
CLCHT.OrthoticsBarnet@nhs.net |
|
Parkinson's |
|
18 week pathway |
Service is operating at normal capacity and performance. |
clcht.edgwareparkinsons@nhs.net |
|
Phlebotomy |
|
2-5 weeks |
|
Finchley telephone booking line
|
|
Planned Care Team |
|
District nurse: 3 - 5 days Early Stroke Discharge Team: Community Therapy: 3 days - 6 weeks Speech & language therapy: 10 weeks |
All named services here have been working all though the Pandemic except for the Community therapy team that were visiting Priority 1&2 patients, the non-priority referrals were on hold as more than 50% of workforces were deployed into D2A and the wrap around care team. All services have since stepped up. |
clcht.plannedcarebarnet@nhs.net |
|
Podiatric surgery |
|
Under review |
Clinic work commenced 7 May. Surgery sessions to commence 2 June 2021 |
Referrals via RMS (Referral Management Service) |
|
Podiatry |
|
6-10 weeks |
|
clcht.bcs-admin@nhs.net |
|
Stroke support |
|
Communication support 6 weeks |
|
email form to |
|
Tissue Viability |
|
6-8 weeks |
|
clcht.plannedcarebarnet@nhs.net |
|
Unplanned Care Team |
|
2-24hrs |
|
Rapid Response |
|
Walk-in-centres |
|
N/A |
Edgware WiC re-opens from 1 October 2021, and Finchley Memorial Hospital WIC remains open. |
Finchley Memorial Hospital Walk in Centre (WIC) is open as a Minor Injuries Unit Edgware Community Hospital WiC re-opens from 1 October 2021. Barnet system working group to establish model for same day access. |
Status dashboard for children’s services in North Central London
Children's service in North Central |
RAG status |
Non-Urgent Waiting Times |
Comment |
Contacts |
|
Healthy child clinics |
|
N/A |
Service user advice and support line set up instead 9am to 5pm 7 days a week |
Single Point of Access (SPA) on |
|
Health Visiting – |
|
None |
The new birth visit, 6 to 8 week Health Visitor Review and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
Single Point of Access (SPA) on |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. |
Visit our parent and baby resources page Single Point of Access (SPA) on |
|
School nursing including special schools |
|
N/A |
Focusing on safeguarding and supporting schools with ICP |
Single Point of Access (SPA) on |
|
Orthoptics |
|
Urgent |
Clinical triage for urgent cases in place. |
02084473532 |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
020 8492 6442 |
|
Safeguarding |
|
|
Services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings |
|
|
Children’s Complex Care Team |
|
N/A |
Service has remained available but reluctance of parents to have CCAs and Respite Care due to family members shielding |
020 8349 7066 |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
|
|
Children’s Nutrition and Dietetics |
|
No waiting list |
The service has continued throughout with virtual assessments |
020 83497060 |
|
Service |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
SDS: Oral Surgery
|
|
10 weeks |
Improving position, wait time down to 10 weeks from 24 weeks. Patients are being seen in clinic for consultation and treatment. All patients are contacted by phone prior to attending clinic. |
CLCHT.Dental@nhs.net |
|
SDS: Endodontic
|
|
40 weeks |
Significant wait list. Plans are currently being put in place to reduce the non-urgent wait times. First contact will be Telephone/virtual for all patients. Clinically urgent patients to be seen first with next priority to be given to those who have been waiting the longest. |
CLCHT.Dental@nhs.net |
|
SDS: Periodontal
|
|
2 weeks |
First contact is a Telephone or Virtual consultation. Subsequent clinic appointments are based on patient clinical need. |
CLCHT.Dental@nhs.net |
|
Community Dental Service: Adult special care
|
|
2 weeks |
First contact is a Telephone or Virtual consultation. Subsequent clinic appointments are based on patient clinical need. |
CLCHT.Dental@nhs.net |
|
Community Dental Service: |
|
3 weeks |
First contact is a Telephone or Virtual consultation. Subsequent clinic appointments are based on patient clinical need. |
CLCHT.Dental@nhs.net |
|
Emergency Dental Service |
|
No wait list |
Service has been running throughout. 111 nurse lead triage centre who book patients directly into clinic on the same day. Reduced capacity for patients as per infection control guidelines. |
Patients referred via 111 |
|
Homeless
|
|
2 weeks |
Service is running from 2 sites near each other. Great Chapel St for non-AGP treatment and Soho for AGP treatment. |
CLCHT.Dental@nhs.net |
|
Oral Health Promotion |
|
Not a patient facing service |
Virtual only. |
CLCHT.Dental@nhs.net |
Status dashboard for adult services in Central London
|
Adult service in Central London |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Bedded Rehabilitation |
|
Referral to Admission - 1 day |
Non-Covid patients (Covid Protected) units |
Single Point of Access |
|
Community Matrons |
|
4 weeks |
Prioritising admission avoidance work and supporting District Nurses. |
Single Point of Access |
|
Continence |
|
<4 weeks |
Small wait list, all due to be seen by September 2020. Virtual and face to face appointments |
Single Point of Access |
|
Diabetes |
|
4-5 weeks |
Wait list cleared. Mainly virtual model, F2F for insulin initiation. Working on integrated model with primary care and CCG |
Single Point of Access |
|
District Nursing |
|
28 days |
Same model |
Single Point of Access |
|
Falls |
|
1-2 weeks |
New model: virtual and domiciliary only, no groups |
Single Point of Access |
|
Learning Disabilities |
|
<18 weeks |
Mixed model of virtual and domiciliary |
215 Lisson Grove |
|
Neuro-rehabilitation |
|
<4 weeks |
Full restoration of service by end July, mixed model of virtual and domiciliary |
Single Point of Access |
|
Nutrition and Dietetics |
|
4-5 weeks |
Mainly virtual model |
Single Point of Access |
|
Parkinson’s |
|
4 weeks |
Mixed model of virtual and domiciliary |
Single Point of Access |
|
Pembridge Bereavement |
|
Referrals processed within 24 hours |
Virtual model |
Service contact: |
|
Pembridge Community |
|
Referrals processed within 24 hrs |
Mixed model of virtual and domiciliary |
Service contact: 020 8102 5383 (0900–1700 M-Sun) |
|
Pembridge Day Care |
|
Referrals processed within 24 hours |
New model: virtual and domiciliary. Clinic appointments offered of clinically indicated. |
Single Point of Access |
|
Pembridge End of Life Inpatients |
|
N/A at present |
The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of NWL system response. It’s important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review currently under review. |
Single Point of Access |
|
Podiatric Surgery |
|
Non urgent patients on hold |
Treatment offered to priority 2 patients; priority 3/4 patients on hold as per guidance. Will need access to additional theatre space to clear waitlist. |
|
|
Podiatry |
|
4-6 weeks |
​Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. |
Single Point of Access |
|
Soho WIC |
|
N/A at present |
Suspended in line with community guidance, developing future booked model |
N/A at present |
|
Surge Beds |
|
Referral to Admission -3 days |
Covid positive (Covid Risk Managed) patients - beds available for surge if required |
Single Point of Access |
|
Tissue Viability |
|
3 weeks |
Same model |
Single Point of Access |
Status dashboard for children's services in Central London
|
Children’s Service in Central London |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week |
clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2 |
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week |
clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2 |
|
Health Visiting – |
|
None |
The new birth visit, 6 to 8 week Health Visitorreview and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Health Visiting |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. Signpost to Antenatal Video |
Visit our parent and baby resources page
|
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings |
Single point of contact (SPOC) |
|
Speech and Language therapy: Education |
|
Wait times vary- 6mth+ for new EHCP W/K&C |
CYP with EHCP highest clinical packages, and transitions, annual reviews& EHCNAs seen remotely& training offer |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including SCD diag. pathway) |
|
Dysphagia- green
SCD pathway Red: wait 6mth-1year |
CYP – dysphagia & SLT vulnerable families with complex needs seen& supported throughout. Long wait times for SCD diagnostic assessment pathway; starting July20 Diagnostic assessment pathway- Covid revised. 2 separate pathways for WRC and Cheyne. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Speech and Language Therapy: Early Years (EY) |
|
RTA wait 12-18weeks. Therapy follow up 4-6 month wait |
EY Children with EHCPs and EHCNAs being seen remotely, Children with dysfluency & those transitioning to school in Sep being supported. Offer includes remote parent training workshops. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments & some face to face |
0207 266 8774 / 8862 |
|
Children’s Community Nursing |
|
N/A |
Enhanced hours of service being delivered 08:00 to 18:00 7 days/week |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children’s Nutrition and Dietetics |
|
No waiting list |
Has continued throughout with virtual assessments |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children and Young People’s OT |
|
Up to date with referrals |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Child Development Service |
|
Waiting list management in place |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.cdsrim@nhs.net |
|
Haemoglobinopathy |
|
Up to date with referrals |
Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) done in clinic |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
Status dashboard for adult services in Hammersmith and Fulham
|
Adults Service |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Bedded Rehabilitation |
|
Referral to Admission - 1 day |
Non-Covid patients (Covid Protected) units. |
H&F Single Point of Access |
|
Community Matrons |
|
<28 days |
Supporting new Integrated Domiciliary Service. |
H&F Single Point of Access |
|
Diabetes |
|
4-5 weeks |
Wait list cleared. Mainly virtual model, F2F for insulin initiation. |
H&F Single Point of Access |
|
District Nursing |
|
<28 days |
Same model |
H&F Single Point of Access |
|
Falls |
|
1-2 weeks |
New model: virtual and domiciliary only, no groups. |
H&F Single Point of Access |
|
Learning Disabilities |
|
<18 weeks for majority of clinical services - see comments |
Significant wait list in Psychology and Occupational Therapy to be cleared by March 2021. |
Learning Disabilities |
|
Neuro-rehabilitation |
|
<4 weeks |
Full restoration of service by end July, mixed model of virtual and domiciliary. |
H&F Single Point of Access |
|
Nutrition and Dietetics |
|
4-5 weeks |
Mainly virtual model. |
H&F Single Point of Access |
|
Parkinson’s |
|
4 weeks |
Mixed model of virtual and domiciliary. |
H&F Single Point of Access |
|
Parsons Green WIC |
|
N/A at present |
From 20 September 2021, booked face-to-face and virtual appointments (via E-Consult) will be available via GP referral for residents from the London Borough of Hammersmith and Fulham. GPs will be able to direct book into SystmOne triage and clinic slots. Patients living in other boroughs in North West London can be referred to the booked clinic via 111. The booked service will operate Monday to Friday, from 8.30am - 6.00pm (closed bank holidays) and will treat patients with minor illness. The walk-in service remains suspended for patient and staff safety. |
N/A at present |
|
Pembridge Bereavement |
|
Referrals processed within 24 hours |
Virtual model. |
Service contact: |
|
Pembridge Community |
|
Referrals processed within 24 hours |
Mixed model of virtual and domiciliary. |
Service contact: |
|
Pembridge Day Care |
|
Referrals processed within 24 hours |
New model: virtual and domiciliary. Clinic appointments offered if clinically indicated. |
H&F Single Point of Access |
|
Pembridge End of Life Inpatients |
|
N/A at present |
The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of a NWL system response. It’s important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review are currently under review. |
H&F Single Point of Access
|
|
Podiatry |
|
4-6 weeks |
Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. |
H&F Single Point of Access​ |
|
Surge Beds |
|
Referral to Admission -3 days |
Covid positive (Covid Risk Managed) patients - beds available for surge if required. |
H&F Single Point of Access​ |
|
Tissue Viability |
|
3 weeks |
Same model
|
H&F Single Point of Access​ |
Status dashboard for children's services in Hammersmith and Fulham
|
Children's service in Hammersmith and Fulham |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week |
clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2 |
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week |
clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2 |
|
Health Visiting – 4 mandated checks |
|
None |
The new birth visit, 6 to 8 week Health Visitorreview and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter - view our antenatal video |
Visit our parent and baby resources page |
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings |
Single point of contact (SPOC) |
|
Speech and Language therapy: Education |
|
Wait times vary- 6mth+ for new EHCP W/K&C |
CYP with EHCP highest clinical packages, and transitions, annual reviews& EHCNAs seen remotely& training offer Remote support to families& joint work with education staff to support school age CYP |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including SCD diag. pathway) |
|
Dysphagia- green
SCD pathway Red: wait 6mth-1year |
CYP – dysphagia & SLT vulnerable families with complex needs seen& supported throughout. Long wait times for SCD diagnostic assessment pathway; starting July20 Diagnostic assessment pathway- Covid revised. 2 separate pathways for WRC and Cheyne. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Speech and Language Therapy: Early Years (EY) |
|
RTA wait 12-18weeks. Therapy follow up 4-6 month wait |
EY Children with EHCPs and EHCNAs being seen remotely, Children with dysfluency & those transitioning to school in Sep being supported. Offer includes remote parent training workshops. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
0207 266 8774 / 8862 |
|
Children’s Community Nursing |
|
N/A |
Enhanced hours of service being delivered 08:00 t0 18:00 7 days per week |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children’s Nutrition and Dietetics |
|
No waiting list |
Has continued throughout with virtual assessments |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children and Young People’s OT |
|
Up to date with referrals |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Child Development Service |
|
Waiting list management in place |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.cdsrim@nhs.net |
|
Haemoglobinopathy |
|
Up to date with referrals |
Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) being done in clinic |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
Status dashboard for adult services in West London
|
Adult’s Service |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Bedded Rehabilitation |
|
Referral to Admission - 1 day |
Non-Covid patients (Covid Protected) units. |
West London Single Point of Access​ |
|
Continence |
|
<4 weeks |
Small waiting list, all scheduled to be seen by September 2020. Virtual and face to face appointments. |
West London Single Point of Access​ 0208 102 5520 |
|
Diabetes |
|
4-5 weeks |
Wait list cleared. Mainly virtual model, face to face for insulin initiation. Working on integrated model with Primary Care and CCG. |
West London Single Point of Access​ 0208 102 5520 |
|
Falls |
|
1-2 weeks |
New model: virtual and domiciliary only, no groups. |
West London Single Point of Access​ 0208 102 5520 |
|
HIV |
|
2 weeks |
Virtual only. |
|
|
Learning Disabilities |
|
<18 weeks |
Mixed model of virtual and domiciliary. |
215 Lisson Grove, Mezzanine Floor, London, NW8 8LW |
|
My Care My Way |
|
|
Mixed model of virtual and domiciliary. Involvement in PCN virtual MDTs. |
West London Single Point of Access​ 0208 102 5520 |
|
My Care My Way District Nursing |
|
28 days |
Same model |
West London Single Point of Access​ 0208 102 5520 |
|
My Care My Way Memory Assessment Service |
|
8 weeks |
Waiting list has been cleared, now doing F2F and virtual assessments. |
CNWL Single Point of Access 0800 023 4650 |
|
Neuro-rehabilitation |
|
<4 weeks |
Full restoration of service by end July, mixed model of virtual and domiciliary. |
West London Single Point of Access​ 0208 102 5520 |
|
Nutrition and Dietetics |
|
4-5 weeks |
Mainly virtual model. |
West London Single Point of Access​ 0208 102 5520 |
|
Parkinson’s |
|
4 weeks |
Mixed model of virtual and domiciliary. |
West London Single Point of Access​ 0208 102 5520 |
|
Pembridge Bereavement |
|
Referrals processed within 24 hours |
Virtual model. |
Service contact |
|
Pembridge Community |
|
Referrals processed within 24 hours |
Mixed model of virtual and domiciliary. |
Service contact: |
|
Pembridge Day Care |
|
Referrals processed within 24 hours |
New model: virtual and domiciliary. Clinic appointments offered if clinically indicated. |
West London Single Point of Access​ 0208 102 5520 |
|
Pembridge End of Life Inpatients |
|
N/A at present |
The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of a NWL system response. |
West London Single Point of Access​ 0208 102 5520 |
|
Podiatric Surgery |
|
Non urgent patients on hold |
Treatment offered to Priority 2 patients, Priority 3/4 patients on hold as per guidance. Will need access to additional theatre space to clear wait list. |
|
|
Podiatry |
|
4-6 weeks |
Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. |
West London Single Point of Access​ 0208 102 5520 |
|
St Charles UCC |
|
N/A at present |
From 20 September 2021, booked face-to-face and virtual appointments will be available for residents in all North West London boroughs via a referral. GPs in West London and Central London will be able to direct book into the triage slots on SystmOne. GP users of other clinical systems in West London and Central London will need to call the UCC on 020 8102 5111 or alternatively signpost patients to self-refer by calling the same number. Patients in other North West London boroughs should be signposted to NHS 111 for a referral or can self-refer by calling the UCC on 020 8102 5111. The booked service will operate Monday to Friday, from 8.00am - 6.00pm (closed Christmas Day) and will treat patients with minor illness and minor injuries. The walk-in service remains suspended for patient and staff safety. |
N/A at present |
|
Surge Beds |
|
Referral to Admission -3 days |
Covid positive (Covid Risk Managed) patients - beds available for surge if required. |
West London Single Point of Access​ 0208 102 5520 |
|
Specialist Weight Management Service |
|
<4 weeks |
Small waitlist, which should be cleared by end of September 2020. Mainly virtual model. |
West London Single Point of Access​ 0208 102 5520 |
|
Tissue Viability |
|
3 weeks |
Same model
|
West London Single Point of Access​ 0208 102 5520 |
Status dashboard for children's services in West London
|
Children's service in West London |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Referral Information |
|---|---|---|---|---|
|
Healthy child clinics |
|
N/A |
Service user advice and support line set up instead 9-5pm, 7 days/week |
clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2 |
|
Health Visiting – |
|
None |
The new birth visit, 6 to 8 week Health Visit or review and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. |
Visit our parent and baby resources page
|
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Safeguarding |
|
N/A |
The services continue to prioritise any safeguarding referrals and attendance at multiagency meetings |
Single point of contact (SPOC) |
|
Speech and Language therapy: Education |
|
Wait times vary- 6mth+ for new EHCP W/K&C |
Children with EHCP highest clinical packages, and transitions, annual reviews& EHCP Needs Assessments seen remotely, plus training offer. Remote support to families& joint work with education staff to support school age children. |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including SCD diag. pathway) |
|
Dysphagia- green SCD pathway Red: wait 6mth-1year |
Children/infants with dysphagia & SLT vulnerable families with complex needs have been seen& supported throughout Covid Long wait times for Social Communication Disorder (SCD) diagnostic assessment pathway; starting July 20 |
Children’s Complex care & SLT admin hub: 0207 266 8777
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Early Years (EY) |
|
RTA wait 12-18weeks. Therapy follow up 4-6 month wait |
Early Years Children with EHCPs & Needs Assessments being seen remotely, Children with dysfluency& those transitioning to school in Sep being supported. Offer includes remote parent training workshops. |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
0207 266 8774 / 8862 |
|
Children’s Community Nursing |
|
N/A |
Enhanced hours of service delivered 8am to 6pm 7 days per week |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Children’s Nutrition and Dietetics |
|
No waiting list |
Has continued throughout with virtualassessments |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children and Young People’s OT |
|
Up to date with referrals |
Has continued throughout with virtualassessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Child Development Service |
|
Waiting list management in place |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Haemoglobinopathy |
|
Up to date with referrals |
Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) being done in clinic |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
Children’s services in Ealing
|
Service |
Current Status |
Non-Urgent Waiting Times |
Comment |
Contact Point
|
|
Healthy child clinics |
|
N/A |
Service user advice and support line set up instead 9am to 5pm 7 days a week |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. All vulnerable clients seen face to face. Antenatal Video |
Signpost to CLCH baby and parent resources Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Individual antenatal appointments for L3&4 |
|
None |
To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging |
Signpost to CLCH baby and parent resources Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
New Birth Visit
|
|
None |
To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
6 to 8 week
|
|
None |
The new birth visit, 6 to 8 week Health Visitor Review and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
1 year developmental review
|
|
None |
To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
2 year developmental review |
|
None |
To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Health promotion sessions |
|
N/A |
We are piloting virtual health promotion sessions for parents through August |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
School Health Mental Health workshops |
|
N/A |
Plan to create an electronic display slide to be displayed in all secondary schools instead of face to face workshops |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Virtual Training for school on Implementing the School Medical Conditions Policy and Managing Medical Emergencies |
|
N/A |
To continue offering this training virtually |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
NCMP |
|
N/A |
The offer has been suspended for the autumn term |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Health Care Plans |
|
N/A |
Agree with school best approach to review and support with complex health care plans |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Partnership Agreements |
|
N/A |
Named SN to set up virtual meeting with school to agree and sign off partnership agreement |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
COVID-19 Swabbing for school children |
|
N/A |
This is a new offer due to the current COVID-19 pandemic to minimise outbreaks in schools |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
FNP |
|
N/A |
To continue offering FNP service via virtual contact , phone, and face to face if any concerns flagging |
0208 1025887 |
|
Healthy Weight Service |
|
N/A |
Resume offering a very limited service by virtual contact and sending out resources by post. |
Single Point of access (SPA) 09.00 - 17.00 on 0208 102 5888 |
Children’s and Young People Services in Brent
|
Service |
Current Status |
Non-Urgent Waiting Times |
Comment |
Contact Point |
|
Healthy child clinics |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm Contactable via email and telephone. Parent and professional advice and support. |
020 8102 4900 |
|
Health Visiting |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm |
020 8102 4900 |
|
Individual antenatal appointments |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm |
020 8102 4900 |
|
New Birth Visit
|
|
None |
Virtual Clinic open Monday to Sunday 9am to 5pm Contactable via email and telephone. Parent and professional advice and support. |
020 8102 4900 |
|
Infant Feeding Team |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm Contactable via email and telephone. Parent and professional advice and support. |
020 8102 4900 |
|
6 to 8 week
|
|
None |
Virtual Clinic open Monday to Sunday 9am to 5pm |
020 8102 4900 |
|
1 year developmental review
|
|
None |
Virtual Clinic open Monday to Sunday 9am to 5pm |
|
|
2 year develop-mental review |
|
None |
Virtual Clinic open Monday to Sunday 9am to 5pm |
|
|
Health promotion sessions |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm Contactable via email and telephone. Parent and professional advice and support. |
|
|
School nursing |
|
N/A |
|
020 8102 4900 |
|
Special School nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
020 3235 2079 |
|
Brent 4 Life Healthy Weight |
|
N/A |
We are not able to offer group and face to face sessions. Advice offered via email, and support to School Nursing Service |
020 8102 4900 |
|
Safeguarding |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm |
|
|
Service |
Status |
Non-Urgent Waiting Times |
Comment
|
Contact Point
|
|
Brent Falls and Bone Health |
|
1 month for clinic appointments |
Mixed model of virtual, clinics and domiciliary. |
Via SPA
03005558889 option 4
|
|
Surge Beds at Pembridge |
|
Referral to Admission: 1 day |
Covid positive (Covid Risk Managed) unit for patients in Hammersmith and Fulham, Central London, West London, Harrow and Brent |
SPA
|
Status dashboard for adult services in Harrow
|
Adult service in Harrow |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Referral Information |
|---|---|---|---|---|
|
Diabetes Clinic |
|
< 28 days |
Appointments given within 28 days of referral virtually with F2F follow up if required. To commence community Consultant clinics once agreed with LNWUHT. Currently Consultant clinics in the community are not taking place. |
SPA for adult services |
|
Diabetes DESMOND education |
|
3 months to clear to 18 weeks. |
Discussion being held with system partners in ICP regarding resourcing of Diabetes team to manage demand- business case developed for ICS. Virtual DESMOND classes commenced and being offered at weekends for convenience and as extra capacity. Please only refer if patient agrees to undertake the education programme and feel free to use the prompt sheet shared on the GP bulletin to assist with this. Please discuss alternative options prior to referral. |
SPA for adult services |
|
District Nursing |
|
0 |
Service maintained throughout pandemic |
SPA for adult services |
|
Falls |
|
2 months for clinics |
Falls classes being delivered through virtual method. |
SPA for adult services |
|
Therapy |
|
4 months |
STR for outside activity put on hold in pandemic but has restarted, SLT on hold during pandemic. Plans to restart in the next month as new member of staff undergoing induction. |
SPA for adult services |
|
Epilepsy |
|
< 28 days |
Mixed model of virtual and domiciliary. |
SPA for adult services |
|
Multiple Sclerosis |
|
< 28 days |
Mixed model of virtual and domiciliary. |
SPA for adult services |
|
Rapid Response |
|
0 |
|
SPA for adult services |
|
Respiratory |
|
14 weeks for PR < 3 weeks for clinics |
Virtual PR offered. Clinics virtually with F2F as required via home visit or clinic. |
SPA for adult services |
|
Cardiology |
|
Urgent patients in 72hrs Routine within 10 days |
All clinics through virtual model but seen as required F2F. Exploring virtual cardiac rehab but currently suspended. |
SPA for adult services |
|
Podiatry |
|
4 months |
Temporary staffing being deployed to help reduce the waiting list. Please support the service by only referring those patients who are absolutely necessary. |
SPA for adult services |
|
Surge beds at Pembridge |
|
Referral to admission: 1 day |
Covid positive (Covid Risk Managed) unit for patients in Hammersmith and Fulham, Central London, West London, Harrow and Brent |
clcht.spa.referral@nhs.net |
|
Tissue Viability |
|
< 28 days |
|
SPA for adult services |
Status dashboard for childrens services in Harrow
| Children's service in Harrow |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Referral Information |
|---|---|---|---|---|
|
School Aged Immunisation Service |
|
N/A |
Schools currently closed BCG vaccine administered in the home during Covid 19. Service Recovery Plan submitted to NHSE. Flu programme commences in September. Catch up clinics in place. |
Harrow Single Point of Access for 0 to 19 children's services |
Status dashboard for services in Hertfordshire
| Services in Hertfordshire | RAG Rating | Comments | Contact |
|---|---|---|---|
|
Podiatry - Herts |
|
Urgent referrals will be triaged and patients managed. Routine podiatry is suspended. |
|
|
Specialist Palliative Care - Herts |
|
Preparations have been completed to enable palliative Care pathways to continue for positive and non-positive covid-19 patients. Peace Hospice, Hospice of St Francis and Rennie Grove are continuing to provide services to patients. The Palliative Care Advice line for patients, referrers and families is still available 24/7 hours of. |
03000 200 656
24 hour Palliative Care Advice Line: 01923 335 356. (This advice line can be accessed by Patients as well as families and referrers). |
| Speech and Language Therapy - Herts | |
High priority patients for dysphagia assessments and urgent communication assessments. |
|
| Cardiac Rehab - Herts |
|
Triage and phase 2 cardiac rehab will continue virtually. |
|
| Heart Failure - Herts | |
High priority visits are being completed. Urgent referrals are being triaged. |
|
| Bladder and Bowel |
|
Service is operating fully now and waiting time will reduce in the coming weeks. |
|
| Respiratory | |
High priority services will continue: The following services provided by the Respiratory services have been stood down: |
|
| Tissue Viability | |
High priority visits are being completed only. |
|
| Lympheodema | |
High priority visits are being completed only. |
|
| Leg Ulcer | |
The Leg Ulcer service is continuing to operate. |
|
| Planned Care – Therapy |
|
Referral being triaged and urgent work prioritised. |
|
| Planned Care – Nursing | |
Community nursing is a critical service and high priority patient care for housebound patients will continue.
|
|
| Neuro Rehab | |
High priority visits for complex patients and first assessment of rare and rapid conditions. The service will continue to support neurological discharges from acute trusts. |
|
| Early Supported Discharge | |
Discharge activity and support continues some workload virtually as per patient needs. |
|
| Community Treatment Unit | |
CTU provides a variety of out of hospital services for ambulant patients. The service runs Monday to Friday only. CTU can now be accessed by Primary Care for catheter changes and TWOCs for ambulant patients. |
This service can be accessed by completing the embedded referral form and emailing it to clcht.westherts.ctu@nhs.net or dial: |
| Unplanned Care | |
Rapid Response is a critical function that will continue to provide a prevention of admission service.
|
|
| Sexual Health | |
Online testing and on line contraception have been expanded. The service will continue to provide a clinic based service for complex STD conditions and PEP. |
All online services can be accessed via |
Adults services in Merton
Merton Adult Services, Single Point of Access
Telephone: 0333 004 7555
Email: clcht.mertonspa@nhs.net
|
Adult Service |
Status |
Non-Urgent Waiting Times |
Comment |
|
Community Nursing |
|
3 days |
Providing full service with the majority of patients being seen face to face in their homes. Triage and support calls are provided via phone. |
|
Continence |
|
20 days |
A large number of appointments are provided via phone. Essential physical assessments and treatment are completed via domiciliary visits. Clinics are currently suspended. |
|
Dementia |
|
5 days |
Patient reviews and support calls are being provided via phone or video consultation. Domiciliary assessments and visits are provided where essential. |
|
End-of-Life Care |
|
3 days |
The service is supporting patients and care homes virtually where appropriate although the majority of contacts are domiciliary visits. |
|
Tissue Viability |
|
20 days |
Support to care homes and practice nurses can be provided via telephone or video consultation where this is set up. Patient reviews and support calls are provided via phone or video consultation. Essential physical assessments and treatment will be completed via domiciliary visits. |
|
Care Navigators and Case Managers |
|
27 days |
Patient reviews and support calls are provided via phone or video consultation. Domiciliary assessments and visits are provided where essential. Team is currently supporting Care Homes in Merton. |
|
Adult Dietetics |
|
12 days |
Majority of appointments are via phone or Video Consultation. Only long term Enteral Tube Feeding patients, Head and Neck Cancer patients who have difficulties communicating, those with dementia and wheelchair bound patients are being assessed for a home visit. |
|
Adult SLT (incl. Dysphagia) |
|
6 days |
Majority of appointments are phone or video consultations. Domiciliary appointments for patients with acute swallowing changes or patients with communication problems. No clinic appointments are being offered at this stage. |
|
Cardiology |
|
12 days |
Virtual first or domiciliary visit if necessary. No groups currently running. |
|
Diabetes MDT |
|
11 days |
Majority of appointments are virtual consultations with some domiciliary appointments dependent on clinical need. These are for frail and elderly patients, patients needing injections, technique training and those needing face to face where their diabetes control is poor. Clinics are running at Morden Road Health Centre. Face to face structured education continues to remain on hold, however patients are offered a virtual version of DESMOND called “My Desmond”. This is a Webinar Module for patients and is offered via the Book and Learn SWL System. |
|
Neuro therapies (incl. ESD) |
|
10 days |
Majority of appointments are virtual consultations. Domiciliary appointments are provided for patients with Parkinsons Disease, MND, new stroke and severe stroke. |
|
Podiatric Surgery |
|
20 days |
The service has re commenced in August 2020. |
|
Podiatry (General) |
|
38 days |
All patients are being triaged virtually. Domiciliary appointments available, clinics running from The Nelson Health Centre and Morden Road Health Centre only. Currently holding high number of patients on COVID waiting list, with longer waiting times. The long waiters are reviewed weekly and includes a contact to offer support or advice as may be required |
|
Podiatry (Biomechanics) |
|
On hold |
Biomechanics (insole and orthotics) service remains on hold whilst resource is focused on delivering general podiatry. |
|
Podiatry (at risk foot) |
|
5 days |
All patients with a diabetic at risk foot are being seen in a domiciliary setting by preference or in clinic with appropriate IPC measures |
|
Respiratory |
|
11 days |
All patients are being triaged virtually. Service is being offered via phone/video consultation with domiciliary visits as required. Clinics are being provided at The Nelson Medical Centre predominantly for patients needing oxygen assessment who need 12 metres to undertake a walk test where it is not possible to undertake this at the patient’s home. |
|
HIV |
|
0 days |
Majority of appointments are undertaken via phone or video consultation. |
|
Bedded Rehabilitation (Heathland Court) |
|
N/A |
Unchanged – supports COVID negative pathway 2 patients discharged from Hospital. |
|
MERIT Urgent |
|
0 days |
Criteria pre-covid continues. The Integrated Community Response (ICR) pathway ended end of July 2020 which included seeing domiciliary COVID patients on the Primary Care caseload that do not require a rapid response. |
|
HARI Service |
|
10 days |
Currently stepping up with limited capacity through ANP led virtual consultations and domiciliary visits. Diagnostics at the Nelson is not available for use. Geriatrician is unable to run clinics at The Nelson but instead is supporting virtually for complex patient reviews. Currently there is no therapy rehabilitation as resources were moved to support the Discharge to Assess (D2A)* - contact for further information |
|
Domiciliary Therapies |
|
N/A |
BAU
|
|
Falls |
|
1 day |
Capacity is limited due to service supporting Discharge to Assess (D2A)*. Virtual or domiciliary only appointments are provided for high risk patients. Falls classes have ceased. |
|
Home-Based Rehab (Intermediate Care) |
|
1 day |
Capacity will be limited due to service supporting Discharge to Assess (D2A)* |
|
In-reach |
|
0 days |
Remains unchanged. |
South West London Sexual Health services in Merton
The Sexual Health patient appointment line is open as usual from 8am – 7pm for people to call and book a telephone appointment with a clinician. Sexual health Patient line: 0300 300 2100
|
Adult Service |
RAG Status |
Non-Urgent Waiting Times |
Comment |
|
Walk In Clinics |
|
CLOSED |
|
|
Clinic Based Service |
|
No Wait |
|
|
Online testing |
|
N/A |
|
|
Young Persons Clinic |
|
No wait |
|
|
Psychosexual therapy |
|
6-8 weeks |
|
|
Spectra/Metro Services |
|
N/A |
|
Children’s services in Merton
Merton Children’s Services, Single Point of Access
Telephone Number: 0330 053 9264
Email address:
- For Therapies: clcht.mertonicnteam@nhs.net
- For 0-19 Universal Children’s Service: clcht.hcpadminmerton@nhs.net
Children’s single point of contact for safeguarding telephone: 0208 102 4218
|
Children’s Service |
Status |
Non-Urgent Waiting Times |
Comment |
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week |
|
Health Visiting – 4 mandated checks New birth visit 6 to 8 week 1 and 2 year developmental review |
|
None |
The new birth visit, 6 to 8 week check and 1 and 2 year developmental reviews are all being delivered via virtual contact initially then a face to face contact can be arranged as necessary. |
|
Health Visiting Antenatal group |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. |
|
Family Nurse Partnership |
|
|
FNP have been providing a full service through a mixture of face to face and Video conferencing. There is currently a waiting list of 16 clients, this is not COVID related, current service capacity. |
|
Specialist – Infant feeding |
|
N/A |
A full service continued. |
|
MASH- health Navigator |
|
N/A |
A full service continued. |
|
School nursing including special schools |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings. |
|
Family Start |
|
No urgent wait list. |
Service is suspended. Reliant on re -commencement of NCMP. |
|
Physio Therapy |
|
Immediate: no wait time Urgent - no wait time Routine-MSK- 24 weeks Community- 23 week |
Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits/clinic visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
Occupational Therapy |
|
Immediate: no wait time Urgent - no wait time |
Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
Speech and Language Therapy |
|
Immediate: no wait time |
Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
Dietetics |
|
Immediate: no wait time Urgent - no wait time Routine -4 weeks |
Clinical triage for urgent cases in place. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
EHCP – Health Lead |
|
0-6 weeks |
Initial EHCP assessments and outcomes continue with reasonable endeavors across all therapy services. |
Adult services - Wandsworth
Wandsworth Single Point of Access (Adults)
Central London Community Healthcare NHS Trust Referral Line: 0333 300 2350
Patient Line: 0333 300 0950
Email: clcht.wandsworthspa@nhs.net
|
Adults Service |
RAG Status |
Non- Urgent Waiting Times |
Comment |
|
Community Nursing |
|
3 days |
Providing full service with the majority of patients being seen face to face in their homes. Triage and support calls are provided via phone or via video consultation. |
|
Continence |
|
20 days |
All continence appointments are being completed virtually via telephone or video consultation, waiting list back-log which is being worked through. |
|
Tissue Viability |
|
5 days |
A full service is being provided Support to care homes and practice nurses can be provided via video consultation. Patient reviews and support calls will be provided via phone or video consultation. Essential physical assessments and treatment will be completed via domiciliary visits. |
|
Phlebotomy |
|
20 days |
The service is currently experiencing a high demand due to increased referrals for shielding patients. The service is seeing patients requiring essential and/or urgent blood tests, BP checks and urine samples. Referrals will only be accepted for housebound patients. |
|
Heart Failure |
|
10 days |
Virtual First, domiciliary visit available. |
|
Diabetes |
|
11 days |
Majority of appointments are being delivered virtually. Domiciliary appointments are available where clinically necessary. Clinics to be available at Alton practice once consultant MDT commences. Face to face structured education remains on hold, however patients are offered a virtual version of DESMOND called “My Desmond”. This is a Webinar Module for patients and is offered via the Book and Learn SWL System. |
|
Respiratory |
|
8 days |
All patients are being triaged virtually. Predominantly providing a domiciliary based service. No patients currently being seen in a clinic. |
|
Complex Case Management |
|
5 days |
The service is accepting referrals for complex care patients (within the 1 day/5 day response). However to optimise resources, in line with unpredictable demand, the staff will work as 2 teams (North/South and East/West). The Virtual first approach will be followed, minimising unnecessary face to face contact. Priority will be given to patients:
Complex care MDT discussions (weekly) has resumed as a virtual offer from August. ECPs on the waiting list will now be seen from August. Weekly virtual MDT invitations will be booked and offered from September. |
|
FSD and Maximising Independence |
|
D2A response time is 4 hours |
All referrals are being clinically triaged to confirm urgency of priority and a telephone call will be made to patients to promote self-management/redirected to alternative support as appropriate. Capacity will be limited due to the service supporting Discharge to Assess pathways which have been implemented in response to COVID pandemic to ensure a quick, safe discharge for medically optimised patients. |
|
Quick Start |
|
4 hours |
We are continuing to support patients to manage their care at home |
|
Care Home Support Team |
|
2 hours (urgent) |
The care home team are continuing support to residents living in care homes, prioritising virtual contact and via MDTs, supporting care homes staff training. |
The Sexual Health patient appointment line is open as usual from 8am – 7pm for people to call and book a telephone appointment with a clinician.
Sexual health patient line: 0300 300 2100
|
Sexual Health Service |
Status |
Non- Urgent Waiting Times |
Comment |
|
Walk In Clinics |
|
CLOSED |
|
|
Clinic Based Service |
|
No Wait |
|
|
Online testing |
|
N/A |
|
|
Young Persons Clinic |
|
No wait |
|
|
Psychosexual therapy |
|
6-8 weeks |
|
|
Spectra/Metro Services |
|
N/A |
|
Children's services in Wandsworth
Point of Access Contact Details
CLCHT.0-19wandsworthandrichmondadmin@nhs.net
0330 058 1679
|
Children’s Service |
RAG |
Non- Urgent Waiting Times |
Comment |
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week. |
|
Health Visiting including Homeless HV 4 mandated checks New birth visit 6 to 8 week 1 and 2 year developmental review |
|
None |
The new birth visit, 6 to 8 week check Health Visitor Review and 1 and 2 year developmental health reviews are all being delivered via virtual contact initially, and then a face to face contact can be arranged as necessary. |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. Also signpost to CLCH Antenatal Video |
|
Infant Feeding |
|
None |
Not offering group sessions but offering 121 support in the home. |
|
Perinatal mental Health |
|
None |
Offering virtual group sessions and 121 support in the home. |
|
School nursing including special schools |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings. |
|
Haemoglobinopathy |
|
None |
Virtual appointments with clients & attending virtual MDT meetings. |
|
Homeless Adult & Asylum Seekers |
|
None |
Full service in place. |
|
Weight Management Service |
|
N/A |
We are not able to offer group sessions. |