This page was last updated on 4 October 2022.
About the dashboards
On this page, we provide a regularly updated CLCH services dashboard, which provides the status of the services we provide.
The dashboards on this page are specifically created for GPs and other health and care professionals.
- We aim to ensure the information is as accurate as possible, and at the top of this page you will find when this page was last updated
- We provide different dashboards for the different areas we operate in: for Hertfordshire, for North West London (NWL), for South West London (SWL) and for North Central London (NCL). Please check the dashboard for your local area.
- We provide separate dashboards for our adults services and children's services.
The dashboards use a traffic light rating to indicate the status of each of our services.
 |
A red rating means the service is not available or significantly reduced Please see the comments for further details |
|
|
An amber rating means a reduced level of capacity or performance Please see the comments for details |
 |
A green rating means the service is operating at normal capacity and performance |
Status dashboard for adult services in North Central
|
RAG status |
Comment |
Contacts |
|---|---|---|---|
|
Bladder & Bowel |
|
Service is operating at normal capacity and performance. |
CLCHT.ContinenceBarnet@nhs.net |
|
COPD |
|
All service pathways are operational. COPD waiting times dependent on pathway. |
barnetcopd@nhs.net 020 8349 7539 |
|
Post Covid service
|
|
Service is fully operational. |
|
|
Diabetes |
|
All service pathways are operational but with reduced capacity due to staffing levels and increased referral rates being experienced. Waiting times dependent on urgency. | Urgent: CLCHT.barnetdiabetes@nhs.net 020 8732 6824 Routine: clcht.bcs-admin@nhs.net 0208 732 6328 |
|
Heart Function Improvement & cardiac pulmonary rehab |
|
Service is operating at normal capacity and performance. |
barnetheartfunction@nhs.net 020 893 77718 |
|
In-patient Units Marjory Warren; Adam’s ward; Jade |
|
Updated policies and procedures that include Covid-19 testing of patients. |
Referrals from acute via
|
|
Learning Disabilities |
 |
Service has some staff shortages in LD physiotherapy and LD nursing which is impacting capacity. Additionally, there has been an increase in referrals which is also impacting waiting times. Recruitment underway and new starters will be in post by end September. |
bldsintegratedduty@barnet.gov.uk |
|
MSK
|
|
MSK new patient waiting times dependent on urgency and pathway. Operating above capacity with additional agency staff to bring down waits. |
MSK Physiotherapy 0208 732 6813 |
| IC-MSK | |
ICMSK at capacity. Meeting KPIs. |
MSK Physiotherapy Referrals via RMS (Referral Management Service) |
|
Nutrition Support |
|
Service is operating at normal capacity and performance. |
clch.bnutritionsupport@nhs.net 020 8349 7323 |
|
One Care Home Team |
|
Service is operating at normal capacity and performance. |
clcht.onecarehomebarnet@nhs.net 0300 020 0655 |
|
Parkinson's |
|
Waiting times are dependent on referral urgency and pathway. Recruitment challenges in SLT resulting in longer waits for this pathway. |
clcht.edgwareparkinsons@nhs.net |
|
Community Phlebotomy |
|
Online bookings 4 weeks ahead - updated daily. |
Finchley telephone booking line T:0208 349 7460 Or online bookings |
|
Planned Care Team: District nursing; Falls/ SLT/ ICS therapy)/ESD) |
|
Service is operating at normal capacity and performance
Service experiencing significant increase in referrals which presents challenges in sustaining routine & urgent waits High demand for therapy. Ongoing recruitment challenges. Waiting times dependent on priority Recruitment challenges in SLT resulting in longer waits for this service. Waits dependent on urgency
Service is operating at normal capacity and performance
|
clcht.plannedcarebarnet@nhs.net |
|
Podiatric surgery |
|
Wait shown is for outpatient appointment. |
Referrals via RMS (Referral Management Service) |
|
Podiatry |
|
Service is experiencing staff shortage but maintaining waiting times. Waits dependent on urgency and pathway. |
0208 732 6328 |
|
Stroke support |
|
Stroke Services operating at normal capacity and performance. |
email form to |
|
Tissue Viability |
|
Waiting times are dependent on referral urgency |
clcht.plannedcarebarnet@nhs.net |
|
Unplanned Care Team |
|
Unplanned Care is experiencing significant staffing challenges across nursing and therapies alongside staff sickness. |
Rapid Response |
|
Walk-in-centres |
|
Both our Walk-in Centres at Edgware Community Hospital and Finchley Memorial Hospital are operating with pre-booked and walk-in services available. There are some challenges with staffing and doctors, which we are working to resolve. |
Finchley Memorial Hospital Walk in Centre (WIC) is open. Edgware Community Hospital Walk in Centre is open. |
Status dashboard for children’s services in North Central London
Children's service in North Central |
RAG status |
Non-Urgent Waiting Times |
Comment |
Contacts |
|
Home Enteral Feeding and Appropriate Prescribing (Dietetic Service)
|
|
12 weeks
|
Increasing demand on service with raised referrals. Service has been supported by Dietetic team from INWL due to long term staffing shortage
|
020 83497060
|
|
Orthotics
|
|
14 weeks
|
Service is fully operational but is experiencing high demand.
|
CLCHT.OrthoticsBarnet@nhs.net
020 8349 7057 |
|
Orthoptics
|
|
10-12 weeks
|
Staff shortage increasing waiting times. Bank sessions done as often as possible to try to bring wait times down
|
02084473532
|
|
Looked after children
|
|
4 weeks
|
Service is operating as normal
|
02084926442
|
|
Children’s Complex Care service
|
|
No KPI as seen when needed
|
Service is operational as usual.
|
02083497066
|
|
Special School Nursing service
|
|
Access service in school
|
Currently closed due to school holidays. Reopening 05/09/2022.
|
0208 368 5336 Ext 3
0208 455 4111 Ext 1
|
|
Service
|
Status
|
Non-Urgent Wait Times
|
|
Contact Point
|
|---|---|---|---|---|
|
SDS: Oral Surgery
|
|
3 weeks
|
On the respiratory and non- respiratory pathway. Respiratory patients are booked in clinic at the end of the day with IPC guidelines followed.
Clinically urgent patients to be prioritised with next priority to be given to those who have been waiting the longest. Patients are being seen in clinic for consultation and treatment. |
CLCHT.Dental@nhs.net
02075346524 |
|
SDS: Endodontic
|
|
21 weeks
|
On the respiratory and non- respiratory pathway.
Respiratory patients are booked in clinic at the end of the day with IPC guidelines followed. Significant wait list. Plans are currently being put in place to reduce the non-urgent wait times. Clinically urgent patients to be prioritised with next priority to be given to those who have been waiting the longest. Patients are being seen in clinic for consultation and treatment. |
CLCHT.Dental@nhs.net
02075346524 |
|
SDS: Periodontal
|
|
16 weeks
|
On the respiratory and non- respiratory pathway. Respiratory patients are booked in clinic at the end of the day with IPC guidelines followed.Plans are currently being put in place to reduce the non-urgent wait times. Clinically urgent patients to be prioritised with next priority to be given to those who have been waiting the longest.First contact is a telephone assesment. Subsequent appointments are in clinic. |
CLCHT.Dental@nhs.net
02075346524 |
|
Community Dental Service: Adult special care
|
|
4 weeks
|
On the respiratory and non- respiratory pathway. Respiratory patients are booked in clinic at the end of the day with IPC guidelines followed. Clinically urgent patients to be prioritised with next priority to be given to those who have been waiting the longest. Assessment and treatment appointments are in clinic. |
CLCHT.Dental@nhs.net
02075346524 |
|
Community Dental Service:
Pediatrics |
|
3 weeks
|
On the respiratory and non- respiratory pathway. Respiratory patients are booked in clinic at the end of the day with IPC guidelines followed.First contact is a Telephone assessment. Following telephone assessment patients are prioritsed based on urgency with 3 priority levels. Patients are seen in clinic for treatment |
CLCHT.Dental@nhs.net
02075346524 |
|
Emergency Dental Service
|
|
No wait list
|
Service has been running throughout.
111 nurse lead triage centre who book patients directly into clinic on the same day. Reduced capacity for patients as per infection control guidelines.
|
Patients referred via 111
|
|
Homeless Dental Service
|
|
6 weeks
|
On the respiratory and non- respiratory pathway. Respiratory patients are booked in clinic at the end of the day with IPC guidelines followed. Clinically urgent patients to be prioritised with next priority to be given to those who have been waiting the longest. Assessment and treatment appointments are in clinic. |
CLCHT.Dental@nhs.net
02075346524 |
|
Oral Health Promotion
|
|
Not a patient facing service
|
Virtual only.
|
CLCHT.Dental@nhs.net
02075346524 |
Status dashboard for adult services in Central London
|
Adult service in Central London |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Bedded Rehabilitation |
|
Referral to Admission - 1 day |
Non-Covid patients (Covid Protected) units |
Single Point of Access |
|
Community Matrons |
|
4 weeks |
Prioritising admission avoidance work and supporting District Nurses. |
Single Point of Access |
|
Continence |
|
<4 weeks |
Small wait list, all due to be seen by September 2020. Virtual and face to face appointments |
Single Point of Access |
|
Diabetes Education |
|
1-4 weeks |
Limited capacity for in-person groups due to ongoing recommended covid IPC measures.Mixed model of virtual and face to face offered to patients. |
H&F Single Point of Access |
|
District Nursing |
|
28 days |
Same model |
Single Point of Access |
|
Falls |
|
High priority within 4 weeks, low priority up to 10 weeks |
Limited capacity for in-person groups due to ongoing recommended covid IPC measures.New referrals are triaged and prioritised on a 4-point scale based on reported falls history, injury because of a fall and/or risk of hospital admission. Intervention includes clinic follow up, home visits, and virtual and in-person group exercise classes. |
H&F Single Point of Access |
|
Learning Disabilities |
|
<18 weeks |
Mixed model of virtual and domiciliary |
215 Lisson Grove |
|
Neuro-rehabilitation |
|
<4 weeks |
Full restoration of service by end July, mixed model of virtual and domiciliary |
Single Point of Access |
|
Nutrition and Dietetics |
|
4-5 weeks |
Mainly virtual model |
Single Point of Access |
|
Parkinson’s |
|
4 weeks |
Mixed model of virtual and domiciliary |
Single Point of Access |
|
Pembridge Bereavement |
|
Referrals processed within 24 hours |
Virtual model |
Service contact: |
|
Pembridge Community |
|
Referrals processed within 24 hrs |
Mixed model of virtual and domiciliary |
Service contact: 020 8102 5383 (0900–1700 M-Sun) |
|
Pembridge Day Care |
|
Referrals processed within 24 hours |
New model: virtual and domiciliary. Clinic appointments offered of clinically indicated. |
Single Point of Access |
|
Pembridge End of Life Inpatients |
|
N/A at present |
The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of NWL system response. It’s important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review currently under review. |
Single Point of Access |
|
Podiatric Surgery |
|
Non urgent patients on hold |
Treatment offered to priority 2 patients; priority 3/4 patients on hold as per guidance. Will need access to additional theatre space to clear waitlist. |
|
|
Podiatry |
|
4-6 weeks |
​Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. |
Single Point of Access |
|
Soho WIC |
|
N/A at present |
From 27 November 2021, booked face-to-face and virtual appointments will be available for patients (registered and unregistered) in all North West London boroughs. Appointments can be booked via a referral from NHS 111 or via self-referral by telephoning the clinic on 020 7534 6500. The booked service will operate Saturday and Sunday, from 10.00am - 4.00pm (closed bank holidays) and will treat patients with minor illness. The walk-in service remains suspended for patient and staff safety |
020 7534 6500 |
|
Surge Beds |
|
Referral to Admission -3 days |
Covid positive (Covid Risk Managed) patients - beds available for surge if required |
Single Point of Access |
|
Tissue Viability |
|
3 weeks |
Same model |
Single Point of Access |
Status dashboard for children's services in Central London
|
Children’s Service in Central London |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Healthy child clinics |
|
N/A |
Drop in baby clinics not yet running due to IPC guidance. Service user advice and support line set up 9am to 5pm, Mon-Fri. |
Single Point of Access (SPA) on |
|
Health Visiting – |
|
None |
The new birth visit, 6 to 8 week Health Visitorreview and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Health Visiting |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. Signpost to Antenatal Video |
Visit our parent and baby resources page
|
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings |
Single point of contact (SPOC) |
|
Speech and Language therapy: Education |
|
Wait times vary- 6mth+ for new EHCP W/K&C |
CYP with EHCP highest clinical packages, and transitions, annual reviews& EHCNAs seen remotely& training offer |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including SCD diag. pathway) |
|
Dysphagia- green
SCD pathway Red: wait 6mth-1year |
CYP – dysphagia & SLT vulnerable families with complex needs seen& supported throughout. Long wait times for SCD diagnostic assessment pathway; starting July20 Diagnostic assessment pathway- Covid revised. 2 separate pathways for WRC and Cheyne. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Speech and Language Therapy: Early Years (EY) |
|
12 weeks for re-referrals 16-20 weeks for follow ups |
Groups not yet restored due to IPC guidance. Plan to restore groups from September 2022. Rest of service managing high levels of cancellation for individual appointments. In addition, there is increased complexity in family situations, with liaison and referrals onwards needed, which is reducing clinic capacity. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments & some face to face |
0207 266 8774 / 8862 |
|
Children’s Community Nursing |
|
N/A |
Enhanced hours of service being delivered 08:00 to 18:00 7 days/week |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children’s Nutrition and Dietetics |
|
No waiting list |
Has continued throughout with virtual assessments |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children and Young People’s OT |
|
Up to date with referrals |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Child Development Service |
|
Waiting list management in place |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.cdsrim@nhs.net |
|
Haemoglobinopathy |
|
Up to date with referrals |
Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) done in clinic |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
Status dashboard for adult services in Hammersmith and Fulham
|
Adults Service |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Bedded Rehabilitation |
|
Referral to Admission - 1 day |
Non-Covid patients (Covid Protected) units. |
H&F Single Point of Access |
|
Community Matrons |
|
<28 days |
Supporting new Integrated Domiciliary Service. |
H&F Single Point of Access |
|
Diabetes Education |
|
1-4 weeks |
Limited capacity for in-person groups due to ongoing recommended covid IPC measures.Mixed model of virtual and face to face offered to patients. |
H&F Single Point of Access |
|
District Nursing |
|
<28 days |
Same model |
H&F Single Point of Access |
|
Falls |
|
High priority within 4 weeks, low priority up to 10 weeks |
Limited capacity for in-person groups due to ongoing recommended covid IPC measures.New referrals are triaged and prioritised on a 4-point scale based on reported falls history, injury because of a fall and/or risk of hospital admission. Intervention includes clinic follow up, home visits, and virtual and in-person group exercise classes. |
H&F Single Point of Access |
|
Learning Disabilities |
|
<18 weeks for majority of clinical services - see comments |
Significant wait list in Psychology and Occupational Therapy to be cleared by March 2021. |
Learning Disabilities |
|
Neuro-rehabilitation |
|
<4 weeks |
Full restoration of service by end July, mixed model of virtual and domiciliary. |
H&F Single Point of Access |
|
Nutrition and Dietetics |
|
4-5 weeks |
Mainly virtual model. |
H&F Single Point of Access |
|
Parkinson’s |
|
4 weeks |
Mixed model of virtual and domiciliary. |
H&F Single Point of Access |
|
Parsons Green WIC |
|
N/A at present |
Due to COVID-19, the walk-in service at Parsons Green remains temporarily suspended to ensure the safety of our patients and staff. A booked clinic for residents in North West London is operating in place of the walk-in service. This is available via referral from GPs (in Hammersmith and Fulham) and via 111 and self-referral (in North West London). For more information about the referral process, visit our Walk-in Centres page. |
Service contact: 0208 102 4000 |
|
Pembridge Bereavement |
|
Referrals processed within 24 hours |
Virtual model. |
Service contact: |
|
Pembridge Community |
|
Referrals processed within 24 hours |
Mixed model of virtual and domiciliary. |
Service contact: |
|
Pembridge Day Care |
|
Referrals processed within 24 hours |
New model: virtual and domiciliary. Clinic appointments offered if clinically indicated. |
H&F Single Point of Access |
|
Pembridge End of Life Inpatients |
|
N/A at present |
The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of a NWL system response. It’s important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review are currently under review. |
H&F Single Point of Access
|
|
Podiatry |
|
4-6 weeks |
Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. |
H&F Single Point of Access​ |
|
Surge Beds |
|
Referral to Admission -3 days |
Covid positive (Covid Risk Managed) patients - beds available for surge if required. |
H&F Single Point of Access​ |
|
Tissue Viability |
|
3 weeks |
Same model
|
H&F Single Point of Access​ |
Status dashboard for children's services in Hammersmith and Fulham
|
Children's service in Hammersmith and Fulham |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Healthy child clinics |
|
N/A |
Drop in baby clinics not yet running due to IPC guidance. Service user advice and support line set up 9am to 5pm, Mon-Fri. |
Single Point of Access (SPA) on |
|
Health Visiting – 4 mandated checks |
|
None |
The new birth visit, 6 to 8 week Health Visitorreview and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter - view our antenatal video |
Visit our parent and baby resources page |
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings |
Single point of contact (SPOC) |
|
Speech and Language therapy: Education |
|
Wait times vary- 6mth+ for new EHCP W/K&C |
CYP with EHCP highest clinical packages, and transitions, annual reviews& EHCNAs seen remotely& training offer Remote support to families& joint work with education staff to support school age CYP |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including SCD diag. pathway) |
|
Dysphagia- green
SCD pathway Red: wait 6mth-1year |
CYP – dysphagia & SLT vulnerable families with complex needs seen& supported throughout. Long wait times for SCD diagnostic assessment pathway; starting July20 Diagnostic assessment pathway- Covid revised. 2 separate pathways for WRC and Cheyne. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Speech and Language Therapy: Early Years (EY) |
|
12 weeks for re-referrals 16-20 weeks for follow ups |
Groups not yet restored due to IPC guidance. Plan to restore groups from September 2022. Rest of service managing high levels of cancellation for individual appointments. In addition, there is increased complexity in family situations, with liaison and referrals onwards needed, which is reducing clinic capacity. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
0207 266 8774 / 8862 |
|
Children’s Community Nursing |
|
N/A |
Enhanced hours of service being delivered 08:00 t0 18:00 7 days per week |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children’s Nutrition and Dietetics |
|
No waiting list |
Has continued throughout with virtual assessments |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children and Young People’s OT |
|
Up to date with referrals |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Child Development Service |
|
Waiting list management in place |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.cdsrim@nhs.net |
|
Haemoglobinopathy |
|
Up to date with referrals |
Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) being done in clinic |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
Status dashboard for adult services in West London
|
Adult’s Service |
Status |
Non-Urgent Wait Times |
Comment |
Contact Point |
|---|---|---|---|---|
|
Bedded Rehabilitation |
|
Referral to Admission - 1 day |
Non-Covid patients (Covid Protected) units. |
West London Single Point of Access​ |
|
Continence |
|
<4 weeks |
Small waiting list, all scheduled to be seen by September 2020. Virtual and face to face appointments. |
West London Single Point of Access​ 0208 102 5520 |
|
Diabetes Education |
|
1-4 weeks |
Limited capacity for in-person groups due to ongoing recommended covid IPC measures.Mixed model of virtual and face to face offered to patients. |
H&F Single Point of Access |
|
Falls |
|
High priority within 4 weeks, low priority up to 10 weeks |
Limited capacity for in-person groups due to ongoing recommended covid IPC measures.New referrals are triaged and prioritised on a 4-point scale based on reported falls history, injury because of a fall and/or risk of hospital admission. Intervention includes clinic follow up, home visits, and virtual and in-person group exercise classes. |
H&F Single Point of Access |
|
HIV |
|
2 weeks |
Virtual only. |
|
|
Learning Disabilities |
|
<18 weeks |
Mixed model of virtual and domiciliary. |
215 Lisson Grove, Mezzanine Floor, London, NW8 8LW |
|
My Care My Way |
|
|
Mixed model of virtual and domiciliary. Involvement in PCN virtual MDTs. |
West London Single Point of Access​ 0208 102 5520 |
|
My Care My Way District Nursing |
|
28 days |
Same model |
West London Single Point of Access​ 0208 102 5520 |
|
My Care My Way Memory Assessment Service |
|
8 weeks |
Waiting list has been cleared, now doing F2F and virtual assessments. |
CNWL Single Point of Access 0800 023 4650 |
|
Neuro-rehabilitation |
|
<4 weeks |
Full restoration of service by end July, mixed model of virtual and domiciliary. |
West London Single Point of Access​ 0208 102 5520 |
|
Nutrition and Dietetics |
|
4-5 weeks |
Mainly virtual model. |
West London Single Point of Access​ 0208 102 5520 |
|
Parkinson’s |
|
4 weeks |
Mixed model of virtual and domiciliary. |
West London Single Point of Access​ 0208 102 5520 |
|
Pembridge Bereavement |
|
Referrals processed within 24 hours |
Virtual model. |
Service contact |
|
Pembridge Community |
|
Referrals processed within 24 hours |
Mixed model of virtual and domiciliary. |
Service contact: |
|
Pembridge Day Care |
|
Referrals processed within 24 hours |
New model: virtual and domiciliary. Clinic appointments offered if clinically indicated. |
West London Single Point of Access​ 0208 102 5520 |
|
Pembridge End of Life Inpatients |
|
N/A at present |
The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of a NWL system response. |
West London Single Point of Access​ 0208 102 5520 |
|
Podiatric Surgery |
|
Non urgent patients on hold |
Treatment offered to Priority 2 patients, Priority 3/4 patients on hold as per guidance. Will need access to additional theatre space to clear wait list. |
|
|
Podiatry |
|
4-6 weeks |
Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. |
West London Single Point of Access​ 0208 102 5520 |
|
St Charles UCC |
|
N/A at present |
From Thursday 28 July 2022, our urgent care unit at St Charles Hospital will re-open to a walk-in service for patients. |
N/A at present |
|
Surge Beds |
|
Referral to Admission -3 days |
Covid positive (Covid Risk Managed) patients - beds available for surge if required. |
West London Single Point of Access​ 0208 102 5520 |
|
Specialist Weight Management Service |
|
<4 weeks |
Small waitlist, which should be cleared by end of September 2020. Mainly virtual model. |
West London Single Point of Access​ 0208 102 5520 |
|
Tissue Viability |
|
3 weeks |
Same model
|
West London Single Point of Access​ 0208 102 5520 |
Status dashboard for children's services in West London
|
Children's service in West London |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Referral Information |
|---|---|---|---|---|
|
Healthy child clinics |
|
N/A |
Drop in baby clinics not yet running due to IPC guidance. Service user advice and support line set up 9am to 5pm, Mon-Fri. |
Single Point of Access (SPA) on |
|
Health Visiting – |
|
None |
The new birth visit, 6 to 8 week Health Visit or review and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. |
Visit our parent and baby resources page
|
|
School nursing |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
clcht.childhealthinformationhubkcwf@nhs.net |
|
Safeguarding |
|
N/A |
The services continue to prioritise any safeguarding referrals and attendance at multiagency meetings |
Single point of contact (SPOC) |
|
Speech and Language therapy: Education |
|
Wait times vary- 6mth+ for new EHCP W/K&C |
Children with EHCP highest clinical packages, and transitions, annual reviews& EHCP Needs Assessments seen remotely, plus training offer. Remote support to families& joint work with education staff to support school age children. |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including SCD diag. pathway) |
|
Dysphagia- green SCD pathway Red: wait 6mth-1year |
Children/infants with dysphagia & SLT vulnerable families with complex needs have been seen& supported throughout Covid Long wait times for Social Communication Disorder (SCD) diagnostic assessment pathway; starting July 20 |
Children’s Complex care & SLT admin hub: 0207 266 8777
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Speech and Language Therapy: Early Years (EY) |
|
12 weeks for re-referrals 16-20 weeks for follow ups |
Groups not yet restored due to IPC guidance. Plan to restore groups from September 2022. Rest of service managing high levels of cancellation for individual appointments. In addition, there is increased complexity in family situations, with liaison and referrals onwards needed, which is reducing clinic capacity. |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
0207 266 8774 / 8862 |
|
Children’s Community Nursing |
|
N/A |
Enhanced hours of service delivered 8am to 6pm 7 days per week |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Special School Nursing |
|
N/A |
Nurses are supporting the return of children to Special Schools |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Children’s Nutrition and Dietetics |
|
No waiting list |
Has continued throughout with virtualassessments |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Children and Young People’s OT |
|
Up to date with referrals |
Has continued throughout with virtualassessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net |
|
Child Development Service |
|
Waiting list management in place |
Has continued throughout with virtual assessments and parent groups |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
|
Haemoglobinopathy |
|
Up to date with referrals |
Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) being done in clinic |
Children’s Complex care & SLT admin hub: 0207 266 8777 |
Children’s services in Ealing
|
Service |
Current Status |
Non-Urgent Waiting Times |
Comment |
Contact Point
|
|
Healthy child clinics |
|
N/A |
Bookable face to face appointments are available |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Individual antenatal appointments for L3&4 |
|
None |
To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging |
Signpost to CLCH baby and parent resources Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
New Birth Visit
|
|
None |
Offering a full service |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
6 to 8 week
|
|
None |
Offering contact with targeted mothers |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
1 year developmental review
|
|
None |
Ofering this assessment virtually and face to face |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
2 year developmental review |
|
None |
Ofering this assessment virtually and face to face |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
Health promotion sessions |
|
N/A |
We are piloting virtual health promotion sessions for parents through August |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
School nursing |
|
N/A |
Offering a full service |
Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888 |
|
FNP |
|
N/A |
Offering FNP service via virtual contact , phone, and face to face |
020 8102 5887 |
|
Healthy Weight Service |
|
N/A |
Full service |
Single Point of access (SPA) 09.00 - 17.00 on 0208 102 5888 |
Children’s and Young People Services in Brent
|
Service |
Current Status |
Non-Urgent Waiting Times |
Comment |
Contact Point |
|
Healthy child clinics |
|
N/A |
Virtual Clinic open Monday to Sunday 9am to 5pm Bookable face to face appointments are available |
020 8102 4900 |
|
Health Visiting |
|
N/A |
Offering 1-1 contact with targeted mothers and links to resources universally Group sessions to resume in the Autumn in conjunction with Family Wellbeing Centres and Maternity |
020 8102 4900 |
|
New Birth Visit
|
|
None |
Carried out in Home or in Clinic |
020 8102 4900 |
|
Infant Feeding Team |
|
N/A |
Offering 1-1 contacts virtually and in person |
020 8102 4900 |
|
6 to 8 week
|
|
None |
Offering contact with targeted mothers Virtual Clinic open Monday to Sunday 9am to 5pmGP 6-8 week physical examinations and maternal postnatal checks are available via GP |
020 8102 4900 |
|
1 year developmental review
|
|
None |
Offering 1-1 contacts virtually and in person |
020 8102 4900 clcht.brentadminhub@nhs.net |
|
2 year develop-mental review |
|
None |
Offering 1-1 contacts virtually and in person |
020 8102 4900 |
|
Health promotion sessions |
|
N/A |
Virtual Introduction to Solids Sessions Inperson Session delivered in Family Wellbeing Centres |
020 8102 4900 |
|
School nursing |
|
N/A |
Offering a full service |
020 8102 4900 |
|
Special School nursing |
|
N/A |
Offering a full service |
020 3235 2079 |
|
Brent 4 Life Healthy Weight |
|
N/A |
Offering a full service |
020 8102 4900 |
|
Occupational Therapy |
|
4 months | Offering a full service |
SPA contact 020 8102 3546 clcht.brentspa.nhs.net |
| Speech and Language Therapy | |
8 months wait for follow up | An updated service in place for school aged children without Education Health and Care plans |
SPA contact 020 8102 3546 clcht.brentspa.nhs.net |
|
Physiotherapy |
|
4 months | Offering a full service |
SPA contact 020 8102 3546 clcht.brentspa.nhs.net |
| Children's Community Nursing | |
N/A | Offering a five day a week service 8am-4pm |
SPA contact 020 8102 3546 clcht.brentspa.nhs.net |
| Looked after Children | |
N/A | Offering a full service |
SPA contact 020 8102 3546 clcht.brentspa.nhs.net |
| Child Development Service | |
N/A | Delays for social communication assessments, first and follow up appoitnments |
SPA contact 020 8102 3546 clcht.brentspa.nhs.net |
|
Service |
Status |
Non-Urgent Waiting Times |
Comment
|
Contact Point
|
|
Brent Falls and Bone Health |
|
2 weeks |
Mixed model of virtual, clinics and domiciliary. |
Via SPA
03005558889 option 4
|
|
Surge Beds at Pembridge |
|
Referral to Admission: 1 day |
Covid positive (Covid Risk Managed) unit for patients in Hammersmith and Fulham, Central London, West London, Harrow and Brent |
SPA |
| Pembridge Community | |
Referral to Admission: 1 day |
SPA |
|
| Diabetes Clinic and DESMOND Education | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
| District Nursing | |
N/A | Offering a full service |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
| Community Rehab |  |
11 weeks | Virtual and face-to-face appt available |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
| Rapid response | |
Offering a full service |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
|
| Respiratory | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
| Cardiology | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
| Podiatry | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
| Tissue Viability | |
Offering a full service |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
|
| Dietetics and Nutrition | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
|
Brent Health Matters |
|
073872 30485 | ||
| Complex Patient Management | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
| Bladder and Bowel |  |
18 weeks | Offering a full service |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
| Integrated Care Coordination Service | |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
||
| In-reach to Aster IMC | |
No delays | Offering a full service | 020 8385 1115 |
| Robertson Neuro Rehab | |
No delays | Offering a full service | 020 8438 7000 |
| Speech and Language Therapy | |
43 weeks | Offering a full service |
SPA clcht.brentspa.nhs.net Phone: 0208 102 3456 |
Status dashboard for adult services in Harrow
|
Adult service in Harrow |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Referral Information |
|---|---|---|---|---|
|
Diabetes Clinic |
|
< 28 days |
Appointments given within 28 days of referral virtually with F2F follow up if required. To commence community Consultant clinics once agreed with LNWUHT. Currently Consultant clinics in the community are not taking place. |
SPA for adult services |
|
Diabetes DESMOND education |
|
3 months to clear to 18 weeks. |
Discussion being held with system partners in ICP regarding resourcing of Diabetes team to manage demand- business case developed for ICS. Virtual DESMOND classes commenced and being offered at weekends for convenience and as extra capacity. Please only refer if patient agrees to undertake the education programme and feel free to use the prompt sheet shared on the GP bulletin to assist with this. Please discuss alternative options prior to referral. |
SPA for adult services |
|
District Nursing |
|
0 |
Offering a full service |
SPA for adult services |
|
Falls |
|
1 months for clinics |
Falls classes to be resumed in September 2022 |
SPA for adult services |
|
Therapy |
|
12 months |
Currently delivering low risk only |
SPA for adult services |
|
Epilepsy |
|
< 28 days |
Mixed model of virtual and domiciliary |
SPA for adult services |
|
Multiple Sclerosis |
|
< 28 days |
Mixed model of virtual and domiciliary |
SPA for adult services |
|
Rapid Response |
|
0 |
Offering a full service |
SPA for adult services |
|
Respiratory |
|
14 weeks for PR < 3 weeks for clinics |
Virtual PR offered. Clinics virtually with F2F as required via home visit or clinic. |
SPA for adult services |
|
Cardiology |
|
Urgent patients in 72hrs Routine within 10 days |
All clinics through virtual model but seen as required F2F. Exploring virtual cardiac rehab but currently suspended. |
SPA for adult services |
|
Podiatry |
|
4 months |
Temporary staffing being deployed to help reduce the waiting list. Please support the service by only referring those patients who are absolutely necessary. |
SPA for adult services |
|
Surge beds at Pembridge |
|
Referral to admission: 1 day |
Covid positive (Covid Risk Managed) unit for patients in Hammersmith and Fulham, Central London, West London, Harrow and Brent |
clcht.spa.referral@nhs.net |
|
Tissue Viability |
|
|
Offering a full service |
SPA for adult services |
| Palliative Care | |
Offering a full service | 020 8382 8084 (8.30am-4.30pm) | |
| Dietetics and Nutrition | |
SPA for adult services 0300 555 8889 please press number for service required |
||
| Care Home Team | |
Offering a full service | SPA for adult services 0300 555 8889 please press number for service required |
|
| Therapy | |
14months | Offering a full service | SPA for adult services 0300 555 8889 please press number for service required |
Status dashboard for childrens services in Harrow
| Children's service in Harrow |
RAG status |
Non-Urgent Wait Times |
Comment |
Contact Referral Information |
|---|---|---|---|---|
|
School Aged Immunisation Service |
|
N/A |
Schools currently closed BCG vaccine administered in the home during Covid 19. Service Recovery Plan submitted to NHSE. Flu programme commences in September. Catch up clinics in place. |
Harrow Single Point of Access for 0 to 19 children's services |
Status dashboard for services in Hertfordshire
| Services in Hertfordshire | RAG Rating | Comments | Contact |
|---|---|---|---|
|
Podiatry - Herts |
|
Service continue to operate as normal. |
|
|
Specialist Palliative Care - Herts |
|
Service continue to operate as normal. |
03000 200 656
|
| Speech and Language Therapy - Herts |
|
Service continue to operate as normal. |
|
| Cardiac Rehab - Herts |
|
Service continue to operate as normal. |
|
| Heart Failure - Herts |
|
Service continue to operate as normal. |
|
| Bladder and Bowel | |
Reduced service capacity, however service is prioritising End of life and urgent patients. ​​​​​ |
|
| Respiratory | |
Wait times vary across service lines, however service is ensuring high priority patients are seen and continues to reduce wait times. |
|
| Tissue Viability |
|
Service continue to operate as normal. |
|
| Lympheodema | |
Waiting times continue to reduce. |
|
| Leg Ulcer |
|
Service continue to operate as normal. |
|
| Planned Care – Therapy |
|
Service continue to operate as normal, with some longer waiters due to regularly higher rates of referrals than anticipated. |
|
| Planned Care – Nursing |
|
Service continue to operate as normal. |
|
| Neuro Rehab | |
Service continues to make progress to reduce wait times. | |
| Early Supported Discharge | |
Service continue to operate as normal. |
|
| Community Treatment Unit | |
Service continue to operate as normal. |
This service can be accessed by completing the embedded referral form and emailing it to clcht.westherts.ctu@nhs.net or dial: |
| Sexual Health | |
Service continue to operate as normal. |
http://www.sexualhealthhertfordshire.clch.nhs.uk/ (all online services can be accessed here) Email: Watford: clcht.shwreception@nhs.net Hatfield: clcht.hat-reception@nhs.net Stevenage: clcht.ste-reception@nhs.net |
| Long Covid Service | |
Service fully operational. |
Email: clcht.communityrespiratoryservicecovid@nhs.net Referrals via DXS form |
|
|
Adults services in Merton
Merton Adult Services, Single Point of Access
Telephone: 0333 004 7555
Email: clcht.mertonspa@nhs.net
|
Adult Service |
Status |
Non-Urgent Waiting Times |
Comment |
|
Community Nursing |
|
3 days |
Providing full service with the majority of patients being seen face to face in their homes. Triage and support calls are provided via phone. |
|
Continence |
|
20 days |
A large number of appointments are provided via phone. Essential physical assessments and treatment are completed via domiciliary visits. Clinics are currently suspended. |
|
Dementia |
|
5 days |
Patient reviews and support calls are being provided via phone or video consultation. Domiciliary assessments and visits are provided where essential. |
|
End-of-Life Care |
|
3 days |
The service is supporting patients and care homes virtually where appropriate although the majority of contacts are domiciliary visits. |
|
Tissue Viability |
|
20 days |
Support to care homes and practice nurses can be provided via telephone or video consultation where this is set up. Patient reviews and support calls are provided via phone or video consultation. Essential physical assessments and treatment will be completed via domiciliary visits. |
|
Care Navigators and Case Managers |
|
27 days |
Patient reviews and support calls are provided via phone or video consultation. Domiciliary assessments and visits are provided where essential. Team is currently supporting Care Homes in Merton. |
|
Adult Dietetics |
|
12 days |
Majority of appointments are via phone or Video Consultation. Only long term Enteral Tube Feeding patients, Head and Neck Cancer patients who have difficulties communicating, those with dementia and wheelchair bound patients are being assessed for a home visit. |
|
Adult SLT (incl. Dysphagia) |
|
6 days |
Majority of appointments are phone or video consultations. Domiciliary appointments for patients with acute swallowing changes or patients with communication problems. No clinic appointments are being offered at this stage. |
|
Cardiology |
|
12 days |
Virtual first or domiciliary visit if necessary. No groups currently running. |
|
Diabetes MDT |
|
11 days |
Majority of appointments are virtual consultations with some domiciliary appointments dependent on clinical need. These are for frail and elderly patients, patients needing injections, technique training and those needing face to face where their diabetes control is poor. Clinics are running at Morden Road Health Centre. Face to face structured education continues to remain on hold, however patients are offered a virtual version of DESMOND called “My Desmond”. This is a Webinar Module for patients and is offered via the Book and Learn SWL System. |
|
Neuro therapies (incl. ESD) |
|
10 days |
Majority of appointments are virtual consultations. Domiciliary appointments are provided for patients with Parkinsons Disease, MND, new stroke and severe stroke. |
|
Podiatric Surgery |
|
20 days |
The service has re commenced in August 2020. |
|
Podiatry (General) |
|
38 days |
All patients are being triaged virtually. Domiciliary appointments available, clinics running from The Nelson Health Centre and Morden Road Health Centre only. Currently holding high number of patients on COVID waiting list, with longer waiting times. The long waiters are reviewed weekly and includes a contact to offer support or advice as may be required |
|
Podiatry (Biomechanics) |
|
On hold |
Biomechanics (insole and orthotics) service remains on hold whilst resource is focused on delivering general podiatry. |
|
Podiatry (at risk foot) |
|
5 days |
All patients with a diabetic at risk foot are being seen in a domiciliary setting by preference or in clinic with appropriate IPC measures |
|
Respiratory |
|
11 days |
All patients are being triaged virtually. Service is being offered via phone/video consultation with domiciliary visits as required. Clinics are being provided at The Nelson Medical Centre predominantly for patients needing oxygen assessment who need 12 metres to undertake a walk test where it is not possible to undertake this at the patient’s home. |
|
HIV |
|
0 days |
Majority of appointments are undertaken via phone or video consultation. |
|
Bedded Rehabilitation (Heathland Court) |
|
N/A |
Unchanged – supports COVID negative pathway 2 patients discharged from Hospital. |
|
MERIT Urgent |
|
0 days |
Criteria pre-covid continues. The Integrated Community Response (ICR) pathway ended end of July 2020 which included seeing domiciliary COVID patients on the Primary Care caseload that do not require a rapid response. |
|
HARI Service |
|
10 days |
Currently stepping up with limited capacity through ANP led virtual consultations and domiciliary visits. Diagnostics at the Nelson is not available for use. Geriatrician is unable to run clinics at The Nelson but instead is supporting virtually for complex patient reviews. Currently there is no therapy rehabilitation as resources were moved to support the Discharge to Assess (D2A)* - contact for further information |
|
Domiciliary Therapies |
|
N/A |
BAU
|
|
Falls |
|
1 day |
Capacity is limited due to service supporting Discharge to Assess (D2A)*. Virtual or domiciliary only appointments are provided for high risk patients. Falls classes have ceased. |
|
Home-Based Rehab (Intermediate Care) |
|
1 day |
Capacity will be limited due to service supporting Discharge to Assess (D2A)* |
|
In-reach |
|
0 days |
Remains unchanged. |
South West London Sexual Health services in Merton
The Sexual Health patient appointment line is open as usual from 8am – 7pm for people to call and book a telephone appointment with a clinician. Sexual health Patient line: 0300 300 2100
|
Adult Service |
RAG Status |
Non-Urgent Waiting Times |
Comment |
|
Walk In Clinics |
|
CLOSED |
|
|
Clinic Based Service |
|
No Wait |
|
|
Online testing |
|
N/A |
|
|
Young Persons Clinic |
|
No wait |
|
|
Psychosexual therapy |
|
6-8 weeks |
|
|
Spectra/Metro Services |
|
N/A |
|
Children’s services in Merton
Merton Children’s Services, Single Point of Access
Telephone Number: 0330 053 9264
Email address:
- For Therapies: clcht.mertonicnteam@nhs.net
- For 0-19 Universal Children’s Service: clcht.hcpadminmerton@nhs.net
Children’s single point of contact for safeguarding telephone: 0208 102 4218
|
Children’s Service |
Status |
Non-Urgent Waiting Times |
Comment |
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week |
|
Health Visiting – 4 mandated checks New birth visit 6 to 8 week 1 and 2 year developmental review |
|
None |
The new birth visit, 6 to 8 week check and 1 and 2 year developmental reviews are all being delivered via virtual contact initially then a face to face contact can be arranged as necessary. |
|
Health Visiting Antenatal group |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. |
|
Family Nurse Partnership |
|
|
FNP have been providing a full service through a mixture of face to face and Video conferencing. There is currently a waiting list of 16 clients, this is not COVID related, current service capacity. |
|
Specialist – Infant feeding |
|
N/A |
A full service continued. |
|
MASH- health Navigator |
|
N/A |
A full service continued. |
|
School nursing including special schools |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
|
Looked after children |
|
N/A |
A full service has remained in place with virtual assessments and some face to face |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings. |
|
Family Start |
|
No urgent wait list. |
Service is suspended. Reliant on re -commencement of NCMP. |
|
Physio Therapy |
|
Immediate: no wait time Urgent - no wait time Routine-MSK- 24 weeks Community- 23 week |
Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits/clinic visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
Occupational Therapy |
|
Immediate: no wait time Urgent - no wait time |
Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
Speech and Language Therapy |
|
Immediate: no wait time |
Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
Dietetics |
|
Immediate: no wait time Urgent - no wait time Routine -4 weeks |
Clinical triage for urgent cases in place. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP. |
|
EHCP – Health Lead |
|
0-6 weeks |
Initial EHCP assessments and outcomes continue with reasonable endeavors across all therapy services. |
Adult services - Wandsworth
Wandsworth Single Point of Access (Adults)
Central London Community Healthcare NHS Trust Referral Line: 0333 300 2350
Patient Line: 0333 300 0950
Email: clcht.wandsworthspa@nhs.net
|
Adults Service |
RAG Status |
Non- Urgent Waiting Times |
Comment |
|
Community Nursing |
|
3 days |
Providing full service with the majority of patients being seen face to face in their homes. Triage and support calls are provided via phone or via video consultation. |
|
Continence |
|
20 days |
All continence appointments are being completed virtually via telephone or video consultation, waiting list back-log which is being worked through. |
|
Tissue Viability |
|
5 days |
A full service is being provided Support to care homes and practice nurses can be provided via video consultation. Patient reviews and support calls will be provided via phone or video consultation. Essential physical assessments and treatment will be completed via domiciliary visits. |
|
Phlebotomy |
|
20 days |
The service is currently experiencing a high demand due to increased referrals for shielding patients. The service is seeing patients requiring essential and/or urgent blood tests, BP checks and urine samples. Referrals will only be accepted for housebound patients. |
|
Heart Failure |
|
10 days |
Virtual First, domiciliary visit available. |
|
Diabetes |
|
11 days |
Majority of appointments are being delivered virtually. Domiciliary appointments are available where clinically necessary. Clinics to be available at Alton practice once consultant MDT commences. Face to face structured education remains on hold, however patients are offered a virtual version of DESMOND called “My Desmond”. This is a Webinar Module for patients and is offered via the Book and Learn SWL System. |
|
Respiratory |
|
8 days |
All patients are being triaged virtually. Predominantly providing a domiciliary based service. No patients currently being seen in a clinic. |
|
Complex Case Management |
|
5 days |
The service is accepting referrals for complex care patients (within the 1 day/5 day response). However to optimise resources, in line with unpredictable demand, the staff will work as 2 teams (North/South and East/West). The Virtual first approach will be followed, minimising unnecessary face to face contact. Priority will be given to patients:
Complex care MDT discussions (weekly) has resumed as a virtual offer from August. ECPs on the waiting list will now be seen from August. Weekly virtual MDT invitations will be booked and offered from September. |
|
FSD and Maximising Independence |
|
D2A response time is 4 hours |
All referrals are being clinically triaged to confirm urgency of priority and a telephone call will be made to patients to promote self-management/redirected to alternative support as appropriate. Capacity will be limited due to the service supporting Discharge to Assess pathways which have been implemented in response to COVID pandemic to ensure a quick, safe discharge for medically optimised patients. |
|
Quick Start |
|
4 hours |
We are continuing to support patients to manage their care at home |
|
Care Home Support Team |
|
2 hours (urgent) |
The care home team are continuing support to residents living in care homes, prioritising virtual contact and via MDTs, supporting care homes staff training. |
The Sexual Health patient appointment line is open as usual from 8am – 7pm for people to call and book a telephone appointment with a clinician.
Sexual health patient line: 0300 300 2100
|
Sexual Health Service |
Status |
Non- Urgent Waiting Times |
Comment |
|
Walk In Clinics |
|
CLOSED |
|
|
Clinic Based Service |
|
No Wait |
|
|
Online testing |
|
N/A |
|
|
Young Persons Clinic |
|
No wait |
|
|
Psychosexual therapy |
|
6-8 weeks |
|
|
Spectra/Metro Services |
|
N/A |
|
Children's services in Wandsworth
Point of Access Contact Details
CLCHT.0-19wandsworthandrichmondadmin@nhs.net
0330 058 1679
|
Children’s Service |
RAG |
Non- Urgent Waiting Times |
Comment |
|
Healthy child clinics |
|
N/A |
Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week. |
|
Health Visiting including Homeless HV 4 mandated checks New birth visit 6 to 8 week 1 and 2 year developmental review |
|
None |
The new birth visit, 6 to 8 week check Health Visitor Review and 1 and 2 year developmental health reviews are all being delivered via virtual contact initially, and then a face to face contact can be arranged as necessary. |
|
Health Visiting Antenatal group appointments |
|
N/A |
We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. Also signpost to CLCH Antenatal Video |
|
Infant Feeding |
|
None |
Not offering group sessions but offering 121 support in the home. |
|
Perinatal mental Health |
|
None |
Offering virtual group sessions and 121 support in the home. |
|
School nursing including special schools |
|
N/A |
Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma. |
|
Safeguarding |
|
N/A |
The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings. |
|
Haemoglobinopathy |
|
None |
Virtual appointments with clients & attending virtual MDT meetings. |
|
Homeless Adult & Asylum Seekers |
|
None |
Full service in place. |
|
Weight Management Service |
|
N/A |
We are not able to offer group sessions. |