Quality councils

We've launched a new way to drive service improvements.

Our new quality strategy for 2017-2020 is about taking us from Good to Outstanding in the Care Quality Commission (CQC) ratings. To help us achieve this we are setting up new quality councils.

These councils are led by frontline staff and identify improvements that could be made to our services, with patient representatives sitting on each council. Patient representatives are active members of the council, working with our staff to drive a project through to success.

Earlier in 2017 we received a fantastic response to a mail-out asking for people interested in joining the councils. We are still accepting applications to be part of our Quality Councils, so please do get in touch to find out more. Should you wish to be part of a council please do not hesitate to make contact with Jessie Levett, programme manager.


What are our quality campaigns?

  • Positive patient experience - changing behaviours and care to enhance the experience of our patients and service users.

  • Preventing harm - reducing unwarranted variations in care and increasing diligence in practice.

  • Smart, effective care - ensuring patients and our service users receive the best evidence based care, every time.

  • Modelling the way - providing world class models of care, education and professional practice.

  • Here, happy, heard and healthy - recruiting and retaining an outstanding workforce.

  • Value added care - using enhanced tools, technology and lean methodologies to manage resources well including time, equipment and referrals.

There is more information about these campaigns in our quality strategy.