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It is important for us to hear what you think of our services so that we know what we are doing well and where we need to make improvements. Whether you wish to pay us a compliment, raise a concern or make a formal complaint, our patient advice and liaison service (PALS) team are here to help and all feedback given will be kept confidential.
If you have been cared for by an individual, team or service with which you had a positive experience, then let us know who they are and what they did for you. All compliments are anonymised and shared with our staff and our commissioners.
Often the easiest way to resolve a problem or to answer your questions is to speak to the staff who are caring for you or your relative. We encourage you to do this as soon as a problem arises in order for us to try to resolve it quickly. If you are unable to do this or have done this but feel that you would like to discuss your concern with someone outside of the service with which you have the concern, you can speak to a member of our patient advice and liaison service (PALS).
Telephone: 0800 368 0412
Post: PALS Team, Central London Community Healthcare, 5-7 Parsons Green, London, SW6 4UL
Download our Do you have something to tell us about our services? leaflet.
Download our Easy Read Making a complaint leaflet.
Download our Complaints Policy and Procedures document.You can visit the NHS Complaints Advocacy Service website if you need help or support to make your complaint.
If you are a supplier querying an invoice please email our accounts payable team on CLCHInvoices@capita.co.uk or call 020 8102 4365.
Our recruitment team is here to answer any questions you might have about applying to work at Central London Community Healthcare NHS Trust. The team are available between 9am and 5pm from Monday to Friday.
P: 0330 024 0330
Or write to:
HR Shared Service Centre
PO Box 2166
The Metro Building
6-9 Donegall Square
Before you submit a Freedom of Information request please check our publications section to see whether the information you require is already available. We also publish responses to previous queries.All FOI requests need to be made in writing, either by email to firstname.lastname@example.org or write to:Information Governance Team
Central London Community Healthcare NHS Trust, Christopher Ward, St Charles Centre for Health & Wellbeing, Exmoor Street, London, W10 6DZ.
Call 0844 8 222 888 and send a message to the Director on call by spelling out CLCH01. Title your message "urgent media query". Please do not use this for general queries that can be picked up by the communications team.
Call 020 7798 1300 (Lines are open between 9am and 5pm Monday to Friday)
Central London Community Healthcare NHS Trust
15 Marylebone Road
Our head office is located in Westminster and easily accessible by a range of public transport. The closest tube stations are Regent's Park, Baker Street and Great Portland Street.