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Am I eligible for non-emergency patient transport?
After 1st May, your eligibility will be assessed by your referring GP or your CLCH clinician and then at regular intervals in order to ensure continued eligibility, and that the most appropriate vehicle is being provided.
If you are an in-patient and have been clinically assessed as being eligible for patient transport, the clinic or ward will be responsible for booking your transport.
>>> Read our full policy here.
>>> Download the Patient Transport Eligibility Form here.
The criteria set out by the Department of Health (DoH) is as follows:
Approved reasons for requesting patient transport are:
‐ Clinically deaf or blind
‐ Fractures causing restricted mobility
‐ Dementia and other detrimental cognitive conditions.
How do I now book non-emergency transport?
For your first visit and follow-up appointments to outpatient clinics, or locations, eligible patients must book transport through our locality central booking offices (SPA).
How do we decide if an escort can accompany you in the transport provided?
Unfortunately there is limited space in the transport we provide so only one escort (who is a friend, carer or relative) will be permitted under the following circumstances:
Which patients are not eligible for non-emergency transport?
You are not eligible for non-emergency patient transport if you:
How do I reclaim the cost of my journey if I am not eligible for transport?
If you are not eligible for non-emergency patient transport, you may be eligible for reimbursement of your travel expenses under the Hospital Travel Costs Scheme (HTCS). For further information around this and the criteria around claiming visit the NHS Choices website: https://www.nhs.uk/NHSEngland/Healthcosts/Pages/Travelcosts.aspx. Please be advised that we can’t reimburse patients as the Trust doesn’t have a cashiers facility. Further information about reimbursement for travel costs and how they can be claimed back can be found on the NHS Choices website.