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Accessibility statement

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Accessibility statement for Central London Community Healthcare NHS Trust

This statement applies to content published on the Central London Community Healthcare NHS Trust (CLCH), Sexual Health South West London and Sexual Health Hertfordshire websites.

These websites are run by CLCH. We want as many people as possible to be able to use these websites.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.
  • We’ve also made the website text as simple as possible to understand.

We have installed innovative cloud based software, Recite Me, onto this website. This enables visitors to this website to view and use it in the way that works best for them. AbilityNet also has advice on making your device easier to use if you have a disability.

 


How accessible this website is

Some parts of the CLCH website are not fully accessible:

  • embedded content, such as maps and third party widgets
  • not all content can be operated through a keyboard or keyboard interface
  • the focus order of content
  • the headings and labels of content
  • labels that include text or images of text
  • most older PDF documents are not fully accessible to screen reader software

Some parts of the Sexual Health South West London website are not fully accessible:

  • embedded maps

The Sexual Health Hertfordshire website has been built to, and is compliant with, the Web Content Accessibility Guidelines version 2.1 AA standard.
 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our Patient Advice and Liaison Service (PALS) team:

We’ll consider your request and get back to you in 10 working days.
 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications team:

•    email clch.communications@nhs.net
 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) https://www.equalityadvisoryservice.com/
 


Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment.

Most of our waiting areas and clinics having audio induction loops, or if you contact our Patient Advice and Liaison Service (PALS) team before your visit we can arrange a British Sign Language (BSL) interpreter:


Technical information about this website’s accessibility

CLCH is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The CLCH and Sexual Health South West London websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

The content listed below is non-accessible for the following reasons.
 

Non compliance with the accessibility regulations

The CLCH website contains a third party widget, which we are not responsible for. This widget fails WCAG 2.1 success criterion 1.4.3 (contrast minimum).

This widget re-directs you to information about the CQC rating of CLCH on the CQC website. Information about this CQC rating is available in the news pages on the CLCH website in HTML format. 
 

Disproportionate burden

On the CLCH website:

  1. We cannot remove selected 'areas' from the service search once added. The service search letters to 'search service by name' cannot be tabbed to. We cannot tab to the location map popups. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).
  2. The service search letters are not focusable, and once an area has been added you cannot tab to that area. This fails WCAG 2.1 success criterion 2.4.3 (focus order).
  3. Pagination labels are pronounced only as numbers and the service 'select by letter' letters are not appropriately labelled. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels).
  4. The service search 'search by letter' needs re-working. This fails WCAG 2.1 success criterion 2.5.3 (label in name).

On the Sexual Health South West London website:

  1. We cannot apply a focus indicator to map markers in the multi-pin Google Map. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).

We have assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to work with our third-party CMS supplier to understand whether they can be addressed in a proportionate way and will make another assessment before April 2021.
 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

On the CLCH website, many of our older PDFs, Excel spreadsheets and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Some of our documents are essential to providing our services. For example, we have Word documents with information on how users can access our services. We try to make sure that documents on our website are as accessible as possible. If you are having problems accessing a particular document, please let us know:

•    email clch.communications@nhs.net

Is there anything I can do to make PDF documents more accessible?

Useful information about ways to make Acrobat documents more accessible is provided on Adobe’s website.

Further information can be found on Adobe pages on accessibility.

 

What we’re doing to improve accessibility

Our communications team has received training to ensure that they understand the new accessibility regulations and what is required of them.

In December 2021, the Trust installed innovative cloud based software, Recite Me, onto this website. This enables visitors to this website to view and use it in the way that works best for them.

We continue to work with our third-party CMS supplier to understand whether further improvements or fixes can be made.

 


Preparation of this accessibility statement

This statement was first prepared on 17 September 2020. It was last reviewed on 3 February 2023. 

The CLCH website was last tested on 8 July 2020. The test was carried out by our third-party CMS supplier. All pages were tested. The website was last reviewed by our third-party CMS supplier in October 2022.

The Sexual Health South West London website was last tested on 8 September 2020. The test was carried out by our third-party CMS supplier. All pages were tested. The website was last reviewed by our third-party CMS supplier in October 2022.

The Sexual Health Hertfordshire website was last audited on 1 September 2020. The test was carried out by CLCH staff undertaking manual checks and we continue to review key pages and content.