Patient Representatives
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What is a Patient Representative?
At Central London Community Healthcare NHS Trust, we are committed to working in partnership with patients and the public – to improve patient safety, patient experience and health outcomes, as well as supporting people to live healthier lives in their communities.
Our Patient Representatives to allow us to listen to people who use and care about our services, understand their diverse health needs better, and focus on and respond to what matters to them.
Our Patient Representatives make improvements, develop new ideas and ensure patient voice is at the heart of everything we do. We want to ensure we have a diverse range of patient voices shaping our work and making a lasting impact on patient experience.
How can I become a Patient Representative?
We are not currently recruiting new Patient Representatives. However, keep an eye on this page to find out when we are seeking new Patient Representatives.
Involvement payments and expenses
Patient Representatives are eligible for involvement payments in line with our involvement and expenses guide.
Involvement payments will be paid via our payroll system. Payments will be subject to statutory deductions including tax and national insurance (NI), dependent on individuals’ earnings and tax code.
Where Patient Representatives are in receipt of state benefits or health related insurance payments, your payments may be at risk if you accept any involvement payment. We advise you to seek advice from the Job Centre or your insurer before agreeing to accept the payments.
Patient Representatives can choose to decline payments or to request a lesser amount of payment if they so wish.
Patient Safety Partner – help design safer healthcare for our patients, with our patients
Patient Safety Partners are a type of Patient Representative who help us design safer healthcare for our patients by listening to patient voices and making the changes our patients want to see.
As a Patient Safety Partner, you’ll challenge us to make positive change for all our patients and focus on the experiences for service users when it comes to safety. Patient Safety Partners ensure diverse views in all our work around patient safety and create safer healthcare for our patient, with our patients.
You don’t need to have done this before or be a patient safety expert to get involved. We’re looking for people with experience of being a patient at CLCH and an interest in ensuring our patients have the best experience possible.
Young People and CLCH - Your Voice, Your Care
Young people (14-18) can join us as Patient Representatives too!
At CLCH, we have a simple system for working with young people called TUNE IN which ensures your voice is heard and respected. You’ll be suitably rewarded for your time and it’s a great experience for young people interested in a career in health and social care.
If you have any questions or are interested in the roles above, please contact us on clcht.patientreps@nhs.net.