Once you’ve been referred to one of our services, you’ll receive a telephone call or letter via post or email with all the details of your first appointment, including date, time, location and where you need to go when you arrive. It’s important to check you are able to come to your appointment and let us know if you can’t. If you don’t let us know, you may not be offered another appointment.
If you are being visited in your own setting, including a home visit, you will be notified either directly by a clinician via the telephone, and the appointment date and time may then be confirmed via a follow-up letter or email to you. Please ensure you are available and can be contacted on the day of your appointment.