In order to provide a healthcare service, we need to collect and use personal information for a range of purposes. Primarily, we collect data for healthcare and administration purposes. For example, a health professional will record treatment details as this is essential information in order to provide a healthcare service. Patient consent is sought wherever appropriate.
There are some cases where it is necessary and a legal requirement to process personal information even without the consent of the individual whom the information relates to. If we do not have accurate, up to date information, this may impact on the services (such as effective treatment) that we provide.
Where we have not collected your information directly ourselves (such as GP or social workers), this will be clearly documented and/or stated to the individual, in line with the requirements under the General Data Protection Regulations.
CLCH respects patient choice and will respect an individual’s request to withhold information from someone or an agency unless there is a legal requirement to disclose the information.
Other purposes for data collection and usage may include:
- Staff Administration, i.e. pay, discipline, work management
- Improving services, i.e. patient satisfaction survey
- Training purposes to ensure staff are adequately trained to carry out their role
- To conduct an investigation in response to a complaint or police enquiry
- Accounts and records, i.e. keeping accounts related to business activity, customers, financial management, responding to freedom of information requests
- Research purposes, i.e. health or scientific research (any published data will always be anonymous)
- Performance monitoring and analysis to help us assess the quality and standard of our healthcare services