We have had to make a number of changes to the services we provide in order to respond to the infection prevention and control requirements in place during the COVID-19 pandemic.

We will be restarting our services in a way that is safe for both patients and  healthcare professionals providing NHS care.

Guidance for patients and visitors after 19 July 2021

Everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules after 19 July 2021.

Whilst COVID restrictions will end in many other settings in England from this date, Public Health England’s infection prevention control guidelines will remain in place after 19 July 2021

That means NHS visitor guidance will stay in place across all health services to ensure patients and staff are protected. This includes our clinics, walk-in and urgent care centres and bedded units, as well as other healthcare settings such as hospitals, GP practices, dental practices, optometrists and pharmacies.

Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, masks and other personal protection equipment.

What are we asking patients to do?

The safety and wellbeing of our patients and our staff remains our priority, and we want you to feel able to safely access our services, particularly when asked to attend appointments at our clinics, our NHS buildings or in hospital.  

On these pages, we explain what we are doing to provide NHS services in a COVID-secure way, and we explain how you can help to keep yourself and others safe when using our services. 

Video with Joe Allan and Holly Ashforth
Click image to view "What to expect" video

We also have a short video explaining what you can expect when you come to a CLCH building or hospital site for an appointment.

Please read the information on these pages carefully.  Make sure you know what to what you need to do before your appointment, as well as what you can expect during your appointment, and after your appointment. 

You may also find it helpful to refer to the information and advice provided specifically for carers, relatives and visitors.