Our falls prevention service provides assessment, advice and exercise for older people who are at risk of falling.

The service aims to prevent falls and unnecessary admission to hospital by seeing a patient before an injurious fall occurs or after a fall to rebuild strength, balance and confidence.

Brent service information

Our falls service works in the community to support people at risk of falls by helping them to maintain active, independent lives.

We provide assessment, advice and exercise to older people who are at risk of falling to avoid fall related injuries, unnecessary hospital admissions and premature transfer to long-term care.

We offer a range of services focusing on:

  • Investigating the cause of your falls
  • Assessing your home environment
  • Developing an action plan to help prevent falls in the future
  • Group exercise and education classes

This service is for Brent residents over 65 years of age who:

  • Have a fear of falling
  • Have a history of falls or near misses,
  • Lack confidence with their balance and walking
  • Have a diagnosis of osteoporosis or fragility fracture

Read our patient information leaflet here.

Merton service information

Specialist physiotherapists encourage active ageing and independence through “home response” assessment, falls risk strategies and exercise provision.

“Staying Steady” falls prevention exercise and advice classes are run in a community setting; these are time limited, ability graded with outcome measures. “Staying steady” exercise and advice classes are held at Morden Baptist Church on Mondays. There is an “Otago” home exercise programme for those not eligible for the class.

Public Health role promotes information to prevent falls and unnecessary visits to hospital.

The service has community partnerships with LAS, LFB, social services and voluntary agencies.

Patients can find out more about the service via the Merton Single Point of Access (SPA) team: 0333 241 4242.

Barnet referral information

Referrals may be received from health professionals and others working with frail and elderly people.

Phone: 0845 389 0940
Email: icsbarnet@nhs.net

Brent referral information

Who can refer:

  • Healthcare professionals
  • Carers
  • Patients can self-refer

Contact the team:

Email: clcht.BrentFalls@nhs.net
Phone: 0300 555 8889 - option 2

Hammersmith & Fulham, Kensington & Chelsea and Westminster referral information

Any health or social care professional can refer into the service including the client themselves or someone acting on behalf of the client.

Referrers and patients can contact the team by:

Phone: 020 8102 5494
Email: clcht.spa.referral@nhs.net

Merton referral information

Referrals are accepted through medical and health care professionals and self-referrals can be now made through our community partners.

Phone: 0333 004 7555 (Merton Single Point of Access (SPA))
Email: clcht.mertonspa@nhs.net

Download the Merton referral form.

Barnet inclusion and exclusion criteria


  • 18 years and over
  • Barnet GP registered
  • Patients with a history of falls, osteoporosis and problems with balance
  • Patient is medically stable and independently mobile with or without a walking aid


Medically unstable, acute uncontrolled mental health issues or problems, preventing engagement in therapy, newly diagnose/active neurological conditions including strokes. A patient with Parkinson's disease to be referred to our specialist Parkinson's Unit.

Hammersmith & Fulham, Kensington and Chelsea and Westminster inclusion and exclusion criteria


For patients whose main issue is falls or risk of falling, are medically well enough to participate in a rehabilitation programme, understand the role of the tri-borough falls prevention service and have consented to a referral.


Those whose main falls risk factors are related to alcohol or substance misuse, patients who are unable or unwilling to engage with a rehabilitation programme, those whose main therapeutic need is around mobility and day-to-day function.

Merton inclusion and exclusion criteria


  • Adult over 18 with a GP in Merton
  • Must have had a fall, potential to fall or a fear of falling in the last 12 months
  • Must be mobile with or without a walking aid
  • Must be medically stable and uninjured


  • Already receiving physiotherapy or has rehabilitation needs
  • No falls from heights

Barnet home visits

Yes – home visits are available for home environment assessments and for dementia sufferers.

Brent home visits

Yes – home visits are available for this service.

Merton home visits

Home response visits are offered in the first instance from a specialist physiotherapist who undertakes a falls risk assessment and will give help and advice including a personalised home exercise programme.

Patients are seen in their place of residence between 9.00am - 16.00pm.

Further information about the Merton service

The falls prevention service is part of the integrated adult therapies service. It works closely with colleagues from HARI (Assessment and Rehabilitation) and MERIT urgent (prevention of admission).

There are also strong links with the domiciliary physiotherapy teams and the neuro-rehabilitation team.

Locations and opening hours

St Charles Centre for Health and Wellbeing

Exmoor Street, London, W10 6DZ
  • Phone: 020 8969 2488
  • 8.30am – 4.30pm in numerous health and community centres across the Westminster, Kensington and Chelsea and Hammersmith & Fulham.

Finchley Memorial Hospital

Granville Road, North Finchley, London, N12 0JE

Morden Baptist Church

Crown Lane Morden, Surrey SM4 5BL
  • “Staying Steady” exercise and advice classes are held here on a Monday.