The Soho Walk in Centre is a valued community health service and this year, celebrates its milestone 20th anniversary. It is led by highly qualified nurses employed by CLCH, who treat people needing medical attention, but who are not in a life-threatening situation. The staff are equipped to diagnose and treat many of the most common ailments people go to A&E for.
The lead commissioner, who funds the service, is Central London CCG.
Part of the ‘Next Steps on the NHS Five Year Forward View’ published by the Department of Health and Social Care in March 2017 was a priority to roll out and standardise new ‘Urgent Treatment Centres’ (UTC’s) across the country. The Soho Walk in Centre constitutes an urgent care centre that according to NHSE guidance needs to be re-designed to meet the new standards for a UTC.
Central London Community Healthcare NHS Trust Board is in support of a model to deliver an Urgent Treatment Centre in Soho to continue to address the needs of the patients we serve. We are working with local NHS partners and have proposed this as an option to Central London CCG, who commission the service.
These services provide an NHS walk in treatment service for patients with acute illness and injuries. St Charles UCC, Finchley WIC and Edgware WIC also have x-ray facilities. Soho and Parsons Green Walk in Centres are Nurse Practitioner led and are unable to treat pregnant women and children under 12 years old. Phlebotomy services are not available at any of the services.
All of our centres can treat minor injuries and illnesses including:
If you are not sure which service to use you can call NHS 111 for advice.
You do not need an appointment, just walk in. If you attend a Walk in Centre or Urgent Care Centre, on arrival at reception, you will be asked to provide some information about yourself and the reason for your visit, before being asked to wait in the waiting area.
You will be seen for an initial assessment (triage) with a clinician within 20 minutes of registration at reception. At this assessment the clinician will decide if your symptoms can be seen and treated within that centre, if not you will be advised and redirected to another appropriate health care provider. If you can be seen and treated in that centre you will be asked to wait in the waiting area until you are called for a further assessment.
The services aim to see and treat all patients within 4 hours of arrival and patients are seen in order of clinical priority. Waiting times can vary, during busy periods, our waiting times may be longer than expected and we ask for your patience and understanding .
Demand for services occasionally exceeds capacity after 4 pm weekdays and you may be advised that we are unable to offer you a full consultation, due to the numbers of patients waiting to be seen. At these times, all patients will receive an initial assessment and if unable to offer a full consultation will be redirected to other appropriate healthcare providers (see list below).
Other services you may wish to consider before/instead of attending a Walk in Centre or Urgent Care Centre include:
Our staff have a right to work in a safe environment and we have a duty to maintain the health and safety of our visitors and patients. We do not tolerate violent or aggressive behaviour.
Anyone who behaves in this way or who damages hospital property will be asked to leave.