The service is available at short notice, into the evenings and at weekends.
The service will also accept referrals if a reciprocal SLA are in place with neighbouring commissioners.
The service is unable to support people whose primary presenting problem is for mental health services, but the service is able to work with mental health colleagues if the person has both mental health and physical health needs and where a joint plan with local Mental Health teams can be rapidly implemented.
Any patients who appear to pose a risk of violence towards nurses may also be excluded from the service, if an acceptable risk management plan cannot be implemented, and in line with the requirements of the contract.
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