The night district nursing service provide planned overnight and early morning nursing care and rapid response management for patients in their own homes and in residential accommodation.

Who we see

Planned care includes management of enteral feeding, management of non-invasive ventilation and management IV antibiotics therapy – a service which is supported by the OPAT team.

Our rapid response role includes catheter management and diabetic management. Our service aims to prevent hospital admissions.

Our service also provides support and care for palliative care patients allowing them to die at home if home is their preferred place of death. Palliative care patients and their friends and families are able to contact us directly overnight for support, advice or to request for a visit for symptom control.

Kensington & Chelsea, Hammersmith & Fulham and Westminster referral information

The following services and teams can refer into this service:

  • 111
  • Healthcare professionals including London Ambulance Service (LAS), GPs, hospitals
  • Careline and other similar agencies
  • Palliative care patients may contact the team directly overnight

Referrer details required:

The patient’s NHS number, date of birth, demographic details (including preferred phone number), access, reason for referral and start date.

Patient contact details required:

Name, clinic or agency, phone and email address.
Access to the night district nursing service for the general public is via 111. Please call 111 from a landline if you have one.

111 will triage the calls and will pass patients requiring night district nursing to the night district nursing service either when the service begins at 20:00 or when the call is received during the night. The nurse on duty will then phone the patient and arrange to visit as necessary.

Referrals and updates made prior to 8pm (20.00)

Referrals and updates made prior to 20.00 can be made to our:

Please spell the patient’s name and provide a date of birth or an NHS number to allow us to identify the patient. 

Our messages are retrieved at 8pm.

Do not leave a voicemail or send an email after 8pm for a patient who needs to be seen the same night.

Referrals made after 20.00 for the same night  

Phone: 020 8102 5500 between 8pm and 8.30pm
Telephone: 111 and we will phone you back

Please do not leave messages after 8pm (20.00) as the referral or update may not be picked up until much later in the night.

Our mobile phone numbers may be given to palliative care patients and their families

Our mobile phones will be switched on 8pm (20.00) until 8am.

Give both mobile numbers and advise palliative care patients and their family/ friends to call again if after 15 minutes if they do not receive a response to their message, as we do not wish to miss any calls.

WLCCG and H&FCCG: 07917162679 
CLCCG: 07876791266
 

Merton referral information

Phone: 0333 004 7555
Email: clcht.mertonspa@nhs.net
eFax: 0300 008 2122

Kensington and Chelsea, Hammersmith & Fulham and Westminster service information

The night district nursing service operates between the hours of 8pm and 8am providing planned nursing care and rapid response management for patients in their own homes and in residential accommodation.

Merton service information

Our service provides nursing assessments and care for housebound patients with a variety of healthcare needs from 6.30pm to 7am.

We see patients at home and in residential care settings. The service supports and encourages people with disabilities and long-term conditions to live independent lives.

Patient contact details

Phone: 020 8102 3333 (5pm – 7am)
Email: clcht.mertonspa@nhs.net

Inclusion and exclusion criteria

Inclusion criteria:

  • Housebound patients
  • Over 18 years of age
  • Patients with a specific nursing need

Exclusion criteria:

  • Children under 18 years
  • Patients not registered with a Merton GP (Merton only)

Locations and opening hours

St Charles Centre for Health and Wellbeing

Exmoor St, London W10 6DZ

Opening times:  8pm and 8am (night nursing service)

13th Floor, Civic Centre

Morden, SM4 5DX

Opening times: 5pm – 8am (night nursing service)