Our diabetes teams provide support to adults with diabetes in a variety of community locations, and in the homes of housebound patients.

Our teams help patients control their diabetes and reduce the risk of short and long term complications by providing patients with the skills, knowledge and confidence to self-manage their diabetes effectively.

Our diabetes service provides holistic support to type 2 diabetes patients in the management of their condition in community and GP practice setting. The service offers foot protection for moderate and high risk type 1 and type 2 diabetes patients, and education and lifestyle management for type 1 and type 2 diabetic patients.

Our services are provided to help empower patients to self-manage their condition and maintain an independent lifestyle.

For Hammersmith & Fulham, Hounslow, Kensington and Chelsea and Westminster, all services run Monday to Friday from 9am to 5pm (with some evening clinics and education classes until 8pm).

Barnet community diabetes service

  • Phone: 020 8732 6227, or to make appointments call 020 8732 6328

Barnet referral form and referral guidance

  • Phone: 020 8732 6227 or to make appointments call 020 8732 6328
  • Fax: 020 8732 6915

Hammersmith & Fulham community diabetes service

Kensington and Chelsea community diabetes service

Westminster community diabetes service

Kensington and Chelsea referrers can download our Kensington and Chelsea Community Diabetes Service Factsheet here or the Kensington and Chelsea referral form.

For more information about referring our diabetes service in these boroughs and for the appropriate referral forms, visit our Hammersmith & Fulham, Kensington and Chelsea and Westminster health professionals’ pages.

The community diabetes service is a team of diabetes specialists; consultants, specialist nurses, dieticians and podiatrists for people with type 1 and type 2 diabetes, in Merton.

This specialist service builds on routine care provided by the GP surgery. Referrals are made because the health professional would like the opinion of a diabetes specialist to help improve diabetes control and/or to provide support with specific diabetes related problem.

Our team will help patients to control their diabetes and reduce the risk of complications by providing patients with the skills, knowledge and confidence to self-manage their diabetes effectively.

Our team also provides support to those with diabetes (and their carers) who are housebound or in a residential or nursing home.

Additionally, we offer structured education programmes for all patients with diabetes in a variety of community locations.

The team base is at Morden Road Clinic, 254 Morden Road, SW19 3DA and operates from Monday to Friday, 8.30am to 4pm.

There are also clinics at: Nelson Health Centre, Wide Way Medical Centre, Colliers Wood Surgery and Central Road Medical Centre. These take place weekly on different days from Monday to Friday. Our SPA will offer more information about appointment availability/venue at the time of booking/processing the referral.

Merton single point of access

From 1st June 2021, CLCH Diabetes Specialist Community Service in Merton & Wandsworth is launching the Diabetes Clinical Advisory Service.

The new service offers a Diabetes Clinical Advisory Service (DCAS) where healthcare professionals can contact the service for timely clinical advice and guidance from diabetes specialist nurses. The team of skilled nurses will be able to provide guidance to primary care colleagues on how to manage their patients and will also receive referrals for more complex patients. The team will also be available to discuss patient cases on the phone which can be arranged by sending a referral form providing direct contact details and stating advice needed.

Diabetes Clinical Advisory Service (DCAS)

DCAS can be used by healthcare professionals for either formal referral or to request advice/guidance/next steps/signposting so that patients are seen in the right service at the right time by the right diabetes clinician.

 A LDSN will remotely review and return the referral with a written clinical management plan or you can request a telephone case discussion if direct contact details (not routine mainline) and times of availability are provided.

The key elements of the service are to:

  1. manage patients referred by primary care
  2. provide advice & guidance on ‘next steps’ in patient management to primary care in a responsive way
  3. provide advice on using newer therapies in individual cases
  4. work collaboratively with secondary care  to step down patients to community service
  5. support general practice through practice reviews & quarterly virtual support visits  

Note:

  • DCAS will not replace existing pathways but will compliment them.
  • Primary care will continue to use existing pathways to refer to secondary care including urgent referral routes.

Quarterly virtual Practice support visits: a Lead Diabetes Specialist Nurse (LDSN) is available to meet with the Diabetes Leads from each surgery for 2 hours every 3 months.  The surgery should do some preparatory searches (either with Emis or Eclipse) to identify the top 10 (or so) high risk patients identified who need discussion. This can also bring a lot of educational elements into the patient case discussions. Contacts and booking details are at the end of the bulletin.

Weekly Consultant led multi-disciplinary specialist clinic at the Alton Medical Practice, Wandsworth: to support the most complex patients in Wandsworth.

How to refer/request clinical support:

  • Wandsworth-please send usual referral form (found on the ‘Ardens CLCH Community directory’), via normal ‘managed referral’ route to SPA regardless of whether it is for advice/guidance or for a formal referral.
  • Merton- please send usual referral form (found on the ‘Ardens CLCH Community directory’) via email to SPA regardless of whether it is for advice/guidance or for a formal referral

An overview of DCAS can be found in the image below:

 

Single Point of Access (SPA)     

Telephone

E-mail

Merton Adult Services

0333 004 7555

clcht.mertonspa@nhs.net

Wandsworth Adult Services

0333 300 2350

clcht.wandsworthspa@nhs.net

 

Patient inclusion criteria

Patient exclusion criteria

If referrer and/or patient need is unclear and care is not needed within 72 hours.

GP’s should continue to use the existing emergency pathways for same day care to A&E/AMU if the patient is deemed medically unstable, e.g. new Type 1, DKA, severe hypos

HbA1c persistently (on at least 2 occasions or more) over 58 mmol/mol despite best efforts from primary care with management on 3 medications

Diagnosis of Type 1 or Type 2 is unclear

Complex Type 2 patients e.g. have severe frailty, multi-morbidity management

Rapidly deteriorating Chronic Kidney Disease and renal transplant

Acute podiatry e.g. Charcot or Foot ulcer

Eye clinic/retinopathy screening

Initiating and supporting injectable therapies

Pregnant

Children/ young adults

Support for insulin initiation and hypo management for group 2 Drivers

 

Type 1 patients who are unable  to attend Tier 4 , those in residential/nursing homes or who have learning disabilities, Flash glucose monitoring e.g. freestyle Libre 

Tier 4 for care of patients with Type 1 should be offered as first choice to the patient

Insulin Pump

  

 

Other exclusion criteria where referral will be returned to referrer with advice:

  • Newly diagnosed Type 2 Diabetes.
  • Type 2 structured patient education please refer the patient to the ‘Diabetes Book and Learn’ portal. https://diabetesbooking.co.uk/refer
  • Blood results over 3 months old.

Any healthcare professional can refer into this service.

Following a clinical referral, a member of the Merton Single Point of Access (SPA) administration team will telephone to arrange a convenient clinic appointment or home visit.

During a first appointment the clinician will carry out a full assessment, with family/carers if appropriate, in order to create an agreed plan of care that best meets the patient’s needs.

If you need to speak with a member of the team, please call SPA on the number above and the message will be forwarded to the appropriate member of staff. The team aim to respond to all messages within one working day.

Structured education (either self-referral or from healthcare professional):

Referrals are now processed through 'Diabetes Book & Learn'. This is a new NHS booking service which is designed to improve access to diabetes education courses across South London (Merton, Wandsworth, Sutton, Bexley, Bromley, Croydon, Greenwich, Kingston, Lambeth, Richmond and Southwark).

You can now be referred by your GP or self-refer yourself onto a course of your choosing at a location and date that is convenient for you in Merton or south London. 

For more details please see this leaftlet and/or visit the diabetes booking website

To book onto an education group, you can visit the diabetes booking website or call the diabetes book and learn call centre on 0203 474 5500 (for patients). 

Useful documentation

Any healthcare professional can refer into this service.

Following a clinical referral, a member of the Wandsworth Single Point of Access (SPA) administration team will telephone to arrange a convenient clinic appointment or home visit.

During a first appointment the clinician will carry out a full assessment, with family/carers if appropriate, in order to create an agreed plan of care that best meets the patient’s needs.

Wandsworth single point of access

If you need to speak with a member of the team, please call SPA on the number above and the message will be forwarded to the appropriate member of staff. The team aim to respond to all messages within one working day.

Structured education (either self-referral or from healthcare professional)

Referrals are now processed through 'Diabetes Book & Learn'. This is a new NHS booking service which is designed to improve access to diabetes education courses across South London (Merton, Wandsworth, Sutton, Bexley, Bromley, Croydon, Greenwich, Kingston, Lambeth, Richmond and Southwark). 

You can now be referred by your GP or self-refer yourself onto a course of your choosing at a location and date that is convenient for you in Merton or south London. 

For more details please see this leaftlet and/or visit the diabetes booking website

To book onto an education group, you can visit the diabetes booking website or call the diabetes book and learn call centre on 0203 474 5500 (for patients). 

Useful documentation

Inclusion

  • Over 18 years of age unless referred by paediatric diabetes services
  • Registered with a Merton GP
  • The patient must have a clear diagnosis of diabetes

Exclusion

  • Pregnant women
  • Newly diagnosed patients with Type 1 diabetes
  • Patients needing continuous blood glucose monitoring
  • Patients with Type 1 diabetes with recurrent hypo’s
  • Patients with associated mental health issues, for example eating disorders

Yes, for those who require booked hospital transport to attend other clinical appointments.

St Charles Centre for Health and Wellbeing

  • Address: Exmoor Street, London, W10 6DZ

Violet Melchett Clinic

  • Address: 30 Flood Walk, London, SW3 5RR

Health @ the Stowe

  • Address: 260 Harrow Road, London, W2 5ES

Lisson Grove Health Centre

  • Address: Gateforth Street, London, NW8 8EG

Pimlico @ the Marven

  • Address: 46-50 Lupus Street, Pimlico, London, SW1v 3EB

Parkview Health Centre for Health and Wellbeing

  • Address: 56 Bloemfontein Road, London, W12 7FG

Parsons Green Health Centre

  • Address: 5-7 Parsons Green, London, SW6 4UL

Richford Gate Primary Care Centre

  • Address: Richford Street, London, W6 7HY

Morden Road Clinic

  • Address: 254 Morden Road, SW19 3DA
  • Opening times: Monday – Friday (8.30am – 16.00pm)

Nelson Health Centre

  • Address: Kingston Road, SW20 8DA

Wide Way Medical Centre

  • Address: 15 Wide Way, Mitcham, CR4 1BP

Colliers Wood Surgery

  • Address: 58 High Street Colliers Wood, London, SW19 2BY

Central Road Medical Centre

  • Address: 44-46 Central Road, Morden, SM4 5RT

Feltham Centre for Health

  • Address: 210 High St, Feltham TW13 4BH

Holly Road Medical Centre

  • Address: 2A Holly Road, Chiswick, London W4 1NU