Central London Community Healthcare NHS Trust is committed to ensuring the safety and welfare of all its service users.  The Trust has a safeguarding policy that sets out the responsibilities, reporting and investigating procedures for protecting adults and children.

People whose circumstances make them vulnerable to abuse:

  • Children and young people
  • Adults who by reason of physical, sensory or mental impairments or those with learning disabilities who require community services and may be at risk of exploitation or harm.

If you have concerns about a vulnerable child or an adult who is being harmed or abused, our safeguarding team by contacting on 020 8102 4218 or alternatively our  Patient and Liaison Service (PALS) - 0800 368 0412

Call 999 Immediately for urgent concerns.

Link to CLCH Safeguarding Annual Report 17/18 (Word document)

Link to CLCH Safeguarding Declaration (Word document)

Link to CLCH Modern Slavery and Human Trafficking statement (Word document)

Key Policy Procedures for Reference 

You can also contact your local borough adults and children’s safeguarding team on any of the numbers below:



London Borough of Barnet Adult Safeguarding

Barnet Social Services

Mon to Fri from 9am – 5pm: 020 8359 5000

Out of hours: 020 8359 2000

Email: socialcaredirect@barnet.gov.uk

London Borough of Barnet safeguarding Children

Multi-Agency Safeguarding Hub (MASH)

Mon to Fri from 9am – 5pm: 020 8359 5000

Out of hours: 020 8359 4066

Email: mash@barnet.gov.uk

London Borough of Brent

Brent Social Services Adult Safeguarding Team

One Stop Shop: 020 8937 4300 
Out of hours: 020 8863 5250 
Email: safeguardingadults@brent.gov.uk

London Borough of Brent

The Brent Family Front Door
Tel: 020 8937 4300

Email: brent.lscb@brent.gov.uk

London Borough of Ealing

abuse, domestic violence and sexual assault

call Action on Elder Abuse 0808 808 8141

London Borough of Ealing

Mon to Fri from 9am – 5pm: 020 8825 8000

and 24 hours a day for more serious cases

Email: ecirs@ealing.gov.uk

London Borough of Hammersmith and Fulham Safeguarding

Social care services for adults or children

For adults: 020 8753 4198 – Option 3

Out of hours: 020 8748 8588

Email: h&fadvice.care@lbhf.gov.uk  

London Borough of Hammersmith and Fulham Safeguarding Children

Tel: 020 8753 6600

For children: 020 8753 4198 – Option 2

Out of hours: 020 8748 8588

Email: Familyservices@lbhf.gov.uk

London Borough or Harrow Safeguarding Adults

Harrow Social Services Safeguarding Team

Contact Centre: 020 8420 9453/020 8901 2680 
Out of hours: 020 8424 0999 
Email: safeguarding.adults@harrow.gov.uk

London Borough or Harrow Safeguarding Children  

Tel: 020 8901 2690

Email: lscb@harrow.gov.uk

Hertfordshire County Council

24 hour tel: 0300 123 4042

Hertfordshire County Council 

Tel: 0300 123 4043

Email: admin.hscb@hertfordshire.gov.uk

London Borough of Hounslow Safeguarding

Social Services
Monday to Friday from 9am to 5pm Telephone: 0208 583 3100

Out of hours telephone: 0208 8583 2222

Email First Contact

Telephone 020 8583 4515

Email the safeguarding adults team 

London Borough of Hounslow

Tel: 020 8583 6600 Option 2

Out of hours: 020 8583 2222

Email: earlyhelp@hounslow.gov.uk or


Royal Borough of Kensington and Chelsea Safeguarding

Kensington and Chelsea Duty Line 

Tel: 020 7361 3013

Out of hours: 020 7361 3013

Royal Borough of Kensington and Chelsea Safeguarding Children

Kensington and Chelsea Duty Line 

Tel: 020 7361 3013

Out of hours: 020 7361 3013

London Borough of Merton Adult Safeguarding                                                           

Adult Social Care
Telephone: Tel: 0845 618 9762

Merton Domestic Violence One Stop Shop

Open Monday from 9.30am - 12.30pm (closed Bank Holidays)

For more information please telephone: 07852 155945 or 07950 138932

London Borough of Merton Safeguarding Children

Tel: 020 8545 4226 or 020 8545 4227

Out of hours: 020 8770 5000

Email: mash@merton.gov.uk

London Borough of Richmond Upon Thames

Richmond Council Adult Access Team

Tel: 020 8891 7971

Email: adultsocialservices@richmond.gov.uk

London Borough of Richmond Upon Thames

Single Point of Access

Tel: 020 8547 5008

Out of hours: 020 8770 5000

London Borough of Wandsworth

The adult social care Access Team
Email: safeguardingadults@wandsworth.gov.uk

or accessteam@wandsworth.gov.uk

Tel: 020 8871 7707

London Borough of Wandsworth

Tel: 020 8871 6622

Out of hours: 020 8871 6000       

Email: mash@wandsworth.gov.uk

London Borough of Westminister Safeguarding Adults

Safeguarding Adults Team

Email: safeguardingadults@westminster.gov.uk

Tel: 020 7641 2176

London Borough of Westminister Safeguarding Children

Tel: 020 7641 4000

Out of hours: 020 7641 6000

Email: AccesstoChildrensServices@westminster.gov.uk


Important websites

The Silver Line-Helping for older people: Tel: 0800 4 70 80 90

Independent advice from VoiceAbility: Tel: 0300 330 5454

Child protection resources http://www.nspcc.org.uk/preventing-abuse/child-protection-system/

More information on safeguarding: http://www.safenetwork.org.uk/getting_started/pages/why_does_safeguarding_matter.aspx

Information on vulnerable adult safeguarding:  http://www.scie.org.uk/adults/safeguarding/

Information on safeguarding within the charity sector: https://www.gov.uk/government/publications/safeguarding-children-and-young-people/safeguardingchildren-and-young-people

Further information on the Care Act: http://www.scie.org.uk/care-act-2014/safeguarding-adults/

For more information about national procedures and policies, please see the Pan London Safeguarding Adults Policy http://www.scie.org.uk/publications/reports/report39.pdf and "No Secrets" guidance on the development of multi-agency policies and procedures to protect adults from abuse http://www.gov.uk/government/publications/no-secrets-guidance-on-protecting-vulnerable-adults-in-care

National helplines

National helplines


A Child who needs to get help

Adfam families, drugs and alcohol

National organisation working to improve support for families affected by drug and alcohol use

Age Concern
Information and advice for the elderly


Information and advice for the elderly

Carers National Association
Support for carers families


24 hour support for Child


Helpline and information if experiencing domestic abuse or are supporting someone who is


Support lines for all issues relating to drugs

Friend (London)

Services developed to improve the health and mental well-being of Lesbian, Gay, Bisexual and Transgendered people (LGB&T)


Voluntary counselling service for lesbian, gay, bisexual and transgender


Charity that supports people with a learning disability e.g. jobs, housing, leisure opportunities


A – Z on mental help


Support service to assist with learning disabilities

Modern Slavery Helpline

Slavery continues today and harms people in every country in the world. Women forced into prostitution. People forced to work in agriculture, domestic work and factories. Children in sweatshops producing goods sold globally. Entire families forced to work for nothing


A comprehensive health information service with thousands of articles, videos and tools, helping you make the best choices about your health and lifestyle


Provide help and support to parents, professionals and families to protect children from abuse

Office of the Public Guardian

Support and promotes decision making for those who lack capacity

PALS-Patient Advice and Liaison Service

PALS offer confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers


Prevent is about safeguarding people and communities from the threat of terrorism. Prevent is 1 of the 4 elements of CONTEST, the Government's counter-terrorism strategy. It aims to stop people becoming terrorists or supporting terrorism.


Supporting people with learning disabilities and their families, carers and professionals affected by trauma and abuse. 

Other useful information

Other useful helplines:

  • Harrow Victims Support: 020 8863 9583
  • Hestia Woman`s Aid Refuge: 020 8357 0126
  • Harrow Safeguarding Adults Service: 020 8420 9453
  • National 24 hour domestic violence helpline: 080 8200 0247
  • Havens Sexual Assault Referral Centre: 020 3312 1101
  • Forced Marriage Unit: 020 7008 0151
  • EACH: Domestic Violence/Drug/Alcohol Counselling: 020 8861 3884 / 0800 1111
  • Solace Woman’s Aid Brent: 020 7619 1350
  • Victim support Brent: 0208 9651 1141