Merit Urgent is a prevention of admission service that visits patients at home, to assess and provide treatment to prevent an unnecessary admission to hospital.

We are a multi-disciplinary team that consists of nurses, physiotherapists and occupational therapists.

We can assess patients within two hours of the referral and can provide nursing and therapy input.

Who can refer?

Merton GPs, out of hours doctors, London Ambulance Service (LAS), district nurses, specialist nurses, care homes and nursing homes. 

Inclusion and exclusion criteria


  • Merton GP
  • Over 18


  • Patients under 18
  • No Merton GP
  • Sudden acute medical problems such as abdominal pain, chest pain, PE or severe difficulty in breathing (DIB)
  • Acute, severe asthma
  • Illness or Infections where the patient is systemically unwell has suspected sepsis OR red flags
  • Mental health problems as primary presentation
  • Alcohol or substance abuse or intoxication, non-compliant patient or self-discharged
  • We do not provide a personal care service.

Referrer contact details

Phone: 0333 004 7555 (option 2)

All referrals need to be made verbally on 0333 004 7555.

Written/email referrals not accepted.

Patient contact details

Phone:  0333 004 7555 (option 2)

Locations and opening hours

Patients are seen in their own homes.

Monday to Friday, 8am to 7pm
Saturday, Sundays and Public Holidays: 10am to 6pm