If you're on a low income you may be able to get help with paying your rent and Council Tax.
Certain people are eligible for discounts on their Council Tax, such as people who live alone, people with disabilities, carers and students. Make sure you check if you could be eligible.
To help with the rising cost of energy bills, the government announced that eligible households will receive a one-off £150 energy rebate payment which won't have to be repaid. The deadline for applications was 11 September 2022.
We have also designed a discretionary energy rebate, which extends this payment to thousands more households. Applications must be received by Tuesday 15 November 2022.
Energy Bills Support Scheme
The government's Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bills over winter 2022 to 2023.
All households with a domestic electricity connection in England, Scotland and Wales are eligible for the discount. You do not need to apply for the discount, and there is no need to contact your energy supplier. The discount will be applied to your monthly household electricity bill for six months starting in October 2022.
Prepayment meter users will get equivalent vouchers to redeem, which are valid for 90 days. Your supplier should have your contact details, but if you’re not sure or you don't receive any information from them, you should check that they have your latest number and email.
If you get vouchers, you will need to redeem them at a top-up point. Your supplier will tell you where to redeem them, for example at a Post Office branch or a PayPoint shop. Make sure you redeem them as soon as possible, and within the 90 day limit.
Find out more about the Energy Bills Support Scheme (GOV.UK).
Richmond residents can apply to get up to £170 towards their annual energy bill through our Fuel Grant Scheme. This scheme is open to anyone on a low income, including pensioners.
The 2022 scheme is now closed. The 2023 scheme will be launched towards the end of this year.
Fuel Support Scheme for pensioners
A £100 one-off payment to pensioners in receipt of Council Tax reduction, you do not need to apply for the Fuel Support Scheme for pensioners. Payments will be made direct to your bank, or you will be supplied with a voucher.
Winter Fuel Payments
In the winter months pensioners can get between £100 and £300 to help pay heating bills. This winter, they can also receive an extra one-off £300 Pensioner Cost of Living Payment, which will be paid as an automatic top-up to the Winter Fuel Payment.
Find out more about the Winter Fuel Payment (GOV.UK).
Warm Home Discount Scheme
You could get £150 off your electricity bill for winter. The money is not paid to you - it's a one-off discount on your electricity bill, between October 2022 and March 2023.
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.
The discount will not affect your Cold Weather Payment or Winter Fuel Payment.
The 2021/22 scheme is now closed. The 2022/23 scheme is expected to open in November 2022.
Find out more about the Warm Home Discount Scheme (GOV.UK).
Cold Weather Payment
If you’re getting certain benefits or Support for Mortgage Interest, you may be able to get a Cold Weather Payment if the average temperature in your area is recorded as, or forecast to be, 0OC or below over seven consecutive days. Next year's scheme will start on 1 November 2022. Cold Weather Payments are different to Winter Fuel Payments.
Find out more about the Cold Weather Payment (GOV.UK).
Household Support Fund
Richmond AID and Citizens Advice Richmond have received Household Support Funding to distribute to low-income households who are struggling (July to September 2022) and need help and support accessing food, energy bills or other household essentials. This includes working households on a low income.
This support can be in the form of:
Payments and vouchers for individuals and families towards the cost of food, energy costs and essential items
Access to the wider advice service provided by Richmond AID and Citizens Advice Richmond to help residents maximise their household income and manage their situation, for example support around benefits or debt advice
Citizens Advice Richmond
Find out more about Citizens Advice Richmond.
Telephone: 080 8278 7873 (Monday to Friday 10am to 4pm)
Online: Submit a grant enquiry
Find out more about Richmond AID.
Telephone: 020 8831 6070 (Monday to Friday 10am to 4pm)
Local Assistance Scheme
For residents who receive welfare benefits, are subject to serious hardship and have nowhere else to turn, the Local Assistance Scheme can help with the purchase of essential household items (for example white goods) and food and baby essentials in a crisis.
Telephone: 020 8891 1411
If you are on a low wage, get state benefits or live on a pension you can get help with paying your gas and electricity bills and for urgent essential household items. You must live in the Hampton Fund area of benefit: Hampton, Hampton Hill, Hampton Wick, Teddington, Twickenham and Whitton. Apply online via the Hampton Fund website.
Website: Hampton Fund
Telephone: 020 8941 7866 (10am to 4pm, Monday to Thursday)
The Barnes Fund
Support with utility bills, such as gas, water or electricity. You must be in the Barnes Fund catchment area and must have a referral from an agency, for example Richmond AID.
Website: The Barnes Fund
Richmond Parish Lands Charity
Richmond Parish Lands Charity provide grants to residents in TW9, TW10, SW13 and SW14.
Referrals to their crisis grants must be made through a referral partner. Please contact one of these in the first instance:
Citizens Advice Richmond - by freephone: 080 82 78 78 73 (Monday to Friday, 10am to 4pm)
Richmond AID (for people with long term health conditions, disabilities, and carers) - via email to firstname.lastname@example.org or call 020 8831 6070
AgeUK Richmond - 020 8878 3625 or via email to email@example.com
Achieving for Children - Use the website contact form
Other referral partners (who will need to complete an online application form) include: schools in RPLC's catchment area, Crosslight Advice, Vineyard Community, Look Ahead, Community Mental Health teams, Richmond support teams and social services.
Website: Richmond Parish Lands Charity
Telephone: 020 8948 5701
Thames Water has designed WaterSure and WaterHelp schemes to reduce the cost to households in need of extra support. This includes low-income households, households with large families and those who have a water-dependent medical condition.
Energy supplier grants
If you are in debt to your energy supplier, you might be able to get a grant to help pay it off.
The following energy suppliers offer grants to their customers:
- British Gas Energy Support Fund
- Scottish Power Hardship Fund
- Ovo Energy Fund
- E.ON Energy Fund
- ON Next Energy Fund
- EDF Energy Customer Support Fund
- Bulb Energy Fund
- Octopus 'Octo Assist Fund'
- TV Licence
- TV licenses are free if you're aged 74 or over and you or your partner are in receipt of Pension Credit. Find out more about free TV Licensing.