Energy price guarantee
The Energy Price Guarantee limits the unit rates for gas and electricity you can be charged by your supplier. Your exact bill amount will continue to be influenced by how much energy you use. There is no “cap” on the overall bill - only on the price of each unit used. This measure is in addition to the other support available for your energy bills which you can find out more about below.
Based on guidance from the Energy Price Guarantee, a typical household in Great Britain will pay an average £2,500 a year on their energy bill, for the next two years, from 1 October 2022. A detached home will pay an average £3,300 a year, a semi detached home £2,650 and a flat between £1,750-1,950. These figures are a guide based on typical energy use. You do not need to apply and there is no need to contact your energy supplier. To find out more https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022 and https://www.moneysavingexpert.com/utilities/what-are-the-price-cap-unit-rates-/
Council tax energy rebate
A one-off payment is available to most households living in properties in council tax bands A-D. The application process is now closed. All applications submitted have now been processed. A new discretionary council tax energy rebate will be made available soon. Find out more here https://www.lbhf.gov.uk/council-tax/reductions-discounts-and-exemptions/council-tax-energy-rebate-payment
Energy Bills Support Scheme
Households will get £400 of support with their energy bills through an expansion of the Energy Bills Support Scheme. As well as doubling the £200 of support announced earlier this year, the full £400 payment will now be made as a grant, which will not be recovered through higher bills in future years.
Energy suppliers will deliver this support to households with a domestic electricity meter over six months from October 2022. Direct debit and credit customers will have the money credited to their account, while customers with pre-payment meters will have the money applied to their meter or paid via a voucher.
This support is in addition to the £150 council tax energy rebate.
Energy supplier help
Your energy supplier can work with you to agree a payment plan so do contact your supplier as soon as you can if you are worried about paying your energy bills. More information about how to do this can be found on the Ofgem website: https://www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-help-if-you-cant-afford-your-energy-bills
Get advice on energy efficiency or if you’re struggling with bills. Sessions are open to all H&F residents.
Morgan Sindall Property Services (MSPS) – one of H&F’s official repairs and maintenance contractors – hold regular advice sessions for residents about energy issues, including if you’re struggling to pay your bills or need extra support.
These sessions can be delivered over the phone, virtually, or face to face and occur on the first Wednesday of each month from 11am to 12.30pm.
Those running the sessions have passed a Level 3 qualification in Energy Awareness with National Energy Action, enabling them to advise residents on the following:
what to do if you’re struggling to pay your energy bills
making sure your home is energy efficient
keeping your home free from condensation and mould growth
the best boiler controls for heating your home efficiently
grants and benefits to help you pay your energy bills
signposting for extra support to other agencies.
To book a session, please contact CSRbox@morgansindall.com
Customers with prepayment meters who are struggling to top up their meter should contact their supplier immediately to discuss options. If your supplier can’t help, you may be eligible for a one-off voucher through our Household Support Fund. You can receive up to three £30 vouchers in a six-month period.
If you're struggling financially and are close to being disconnected or have little or no credit on your pre-payment meter please contact the following numbers and one of our advisors will discuss your situation with you.
If you need urgent support with food, medicine, loneliness or isolation and or fuel payments please call Community Connect on 0800 145 6095. Council tenants please call the Housing Income Team on 020 8753 5566. If you are in temporary accommodation or are a private tenant please call H&F Link on 020 8753 1587. If you are in receipt of Council Tax Support and or housing benefit please call the contact centre on 020 8753 6681.
If you would like to sign up to a session, please contact CSRbox@morgansindall.com.
We can provide advice, support and guidance if you’re having difficulty in paying the rent.
This may include setting up a payment plan, or supporting you to claim benefits such as Universal Credit or Employment Support Allowance.
Please contact the rental income team on 020 8753 6032 or email email@example.com. Our phone line is open 9am to 5pm, Monday to Friday.
If you are struggling to pay your rent you can apply for Universal Credit. If you are already receiving Universal Credit or housing benefit you can apply for a Discretionary Housing Payment.
If you are a private tenant or landlord struggling to maintain their tenancy due to affordability issues or lapses in rent payments resulting in arrears, please contact the tenancy sustainment officer at H&F Link on 020 8753 1587 or send an email for the attention of Shelly Musa, to firstname.lastname@example.org
Temporary accommodation tenants
Tenants who are living in council temporary accommodation but are struggling to pay rent, amenity charges or utility bills, please contact Rajdeep Sidhu at H&F Link on 020 8753 1587 or send an email for the attention of Rajdeep Sidhu to email@example.com
If you’re a homeowner, please call your mortgage provider to explain your change in financial circumstances. You may be able to pause mortgage payments for up to three months.
Disabled Facilities Grants
These mandatory grants are available to residents who need to make changes to their accommodation to enable them to continue to live independently. The grants up to a maximum of £30,000 (subject to a means test) are available to owner/occupiers and tenants for adaptations and/or facilities. Find out more on our private housing grants page.