FOI/25/297

Request

1)          The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met) 41 requests / 37 met

2)          The number of pre-booked telephone interpretation requests and how many were met? We can’t differentiate between on-demand & pre-booked

3)          The number of on-demand telephone interpretation requests and how many were met? 16,003 requests / 14,756 met

4)          The number of face-to-face interpretation requests and how many were met? 5,984 requests / 5,454 met

5)          A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth) Attached

6)          What % of Face to Face Interpreter requests were met? 91.1%

7)          How many Interpreters Did Not Attend their appointments? 88

8)          How many patients did not attend their appointment? 239

9)          How many patients who did not attend appointments needed an interpreter? 239

10)       How many bookings were cancelled by patients last minute? 99

11)       What was the total spending for the year across all interpretation and translation services? Commercially Sensitive information – Section 43 applied

12)       Who is the incumbent provider for the Trust? DALS

13)       When did the current contract come into effect? 01/07/2023