FOI/25/232

1. Do you have a disaster recovery strategy/business continuity plan?

Yes/No

Supplier

 Yes

 Capita

2: For each device detailed below please provide the requested information

Average age of product [Years]

Number of devices across your organisation

Main supplier

Smartphones

 4

c.6000

 Samsung

Laptops

 4

c.4500 

 Lenovo/Dell

PCs

 5

c.1835 

 Dell

Tablets

 4

c.500 

 Samsung

Other (please specify):

3: Does your trust have a hosting supplier?

Main Supplier

Total annual spend 2022/23 [£]

Contract end date

DEFINITION: Web hosting is an online service that makes your website's content accessible on the internet. When you purchase a hosting plan, you are renting space on a physical server to store all the website's files and data.

 Capita

 Part of a larger Strategic IT Partnership

 Aug 25

4: Does your trust use a data warehouse?

Main Supplier

Total annual spend 2022/23 [£]

Contract end date

DEFINITION: A data warehouse is a central repository of information that can be analyzed to make more informed decisions. Data flows into a data warehouse from transactional systems, relational databases, and other sources, typically on a regular cadence.

 Capita

 Part of a larger Strategic IT Partnership

 Aug 25

5: Does your trust have a service desk?

Main Supplier

Total annual spend 2022/23 [£]

Contract end date

DEFINITION: The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users

 Capita

 Part of a larger Strategic IT Partnership

 Aug 25

6: Does your trust use a help desk?

Internal/external

Main Supplier

Total annual spend 2022/23 [£]

DEFINITION: a service provided by a company to help customers when they have problems with products they have bought

 External

Capita 

 Part of a larger Strategic IT Partnership