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FOI/25/200

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Reference FOI/25/200
Description PALS and Complaints
Date requested 26/09/2024
Attachments N/A

Request

  1. What budget (in £) did the trust allocate to Patient Advice and Liaison Services (PALS) in the following financial years (If no separate PALS budget exists, please provide an estimate based on approximate funds spent on PALS related activity)?:
    1. 2019/20 (1 April 2019 to 31 March 2020) – 1.0 FTE Band 6 £41,339
    2. 2020/21 (1 April 2020 to 31 March 2021) – 1.0 FTE Band 6 £49,406
    3. 2021/22 (1 April 2021 to 31 March 2022) – 1.0 FTE Band 6 £53,396
    4. 2022/23 (1 April 2022 to 31 March 2023) – 1.0 FTE Band 6 £52,921
    5. 2023/24 (1 April 2023 to 31 March 2024) – 1.0 FTE Band 5 £39,107
       
  2. How many FTE staff were employed as part of your PALS service in the following months (If staff members work across PALS and other duties, please provide an estimate based on approximate staff time spent on PALS-related activity)?:
    1. 1 March 2019 (or nearest possible date, please state) 1.0 FTE Band 6
    2. 1 March 2020 (or nearest possible date, please state) 1.0 FTE Band 6
    3. 1 March 2021 (or nearest possible date, please state) 1.0 FTE Band 6
    4. 1 March 2022 (or nearest possible date, please state) 1.0 FTE Band 6
    5. 1 March 2023 (or nearest possible date, please state) 1.0 FTE Band 6
    6. 1 March 2024 (or nearest possible date, please state) 1.0 FTE Band 5
       
  3. How many FTE staff were employed to work on complaints handling in the following months (If staff members work across complaints handling and other duties, please provide an estimate based on approximate staff time spent on complaints related activity)?
    1. 1 March 2019 (or nearest possible date, please state) 1.0 WTE Band 6 & 1.0 WTE Band 7
    2. 1 March 2020 (or nearest possible date, please state) 1.0 WTE Band 6 & 1.0 WTE Band 7
    3. 1 March 2021 (or nearest possible date, please state) 1.0 WTE Band 6 & 1.0 WTE Band 7
    4. 1 March 2022 (or nearest possible date, please state) 1.0 WTE Band 6 & 1.0 WTE Band 7
    5. 1 March 2023 (or nearest possible date, please state) 1.0 WTE Band 6 & 1.0 WTE Band 7
    6. 1 March 2024 (or nearest possible date, please state) 1.0 WTE Band 6 only.
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