CLCH celebrates one year delivering adult services in West Herts

Thursday 1st October marks one year since CLCH took on the delivery of adult services across West Hertfordshire.

 There have been some very impressive achievements in Herts in the last 12 months, including:

• Relationships built and strengthened with the Herts and West Essex ICS – This includes many health and social care organisations, but particularly Herts Valleys CCG, Hertfordshire County Council, West Herts Hospital Trust, Herts Partnership Trust, Hertfordshire Community Trust, Hospice Providers and Primary Care.

• Redevelopment of estates– Significant transformation has taken place to ensure the clinical sites are fit for purpose. Redevelopment work is underway at Harpenden Memorial Hospital and it will now be the CLCH Hertfordshire base from November for CLCH Herts corporate and St Albans community nursing and therapy teams. The building will also continue to be utilised for specialist services clinics such as podiatry.

• Delivery of key transformation commitments – highlights include establishing a West Herts Single Point of Access, setting up Rapid Response and enhancing the prevention of admission function in West Herts, working alongside partners to enhance the Discharge to Assess service, launching a new model of complex case management, Multi Disciplinary Teams and clinics for frailty.

• Significant success in improving bed flow -  demonstrated by reduced Delayed Transfer of Care and no waiting list for beds enabling us to provide better care for our patients.

Cathy Walker, Director of Operations in Herts said: “I’m incredibly proud of all our teams in Hertfordshire and like so many staff in the NHS, the last 6 months have presented challenges I’m not sure anyone could have predicted. It’s been inspiring to see staff face these challenges head on, demonstrating  amazing tenacity and dedication to caring for the patients we serve.  A huge and heartfelt thank you from me.”

Cheryl Ali, Single Point of Contact Operational Lead said; “It’s been an exciting first year since transferring from HCT to CLCH! It started with supporting my 99 staff through the transition and has since seen me set up and manage a new service whilst in the height of the global pandemic. I am incredibly proud of all the teams I have managed in the last year, they are hard working and demonstrate CLCH’s values in everything they do. I’m looking forward to our second and future years with CLCH and building upon the foundations we have laid.”

Watch the Herts 1st birthday video here.