FOI/25/333

Request

1. Current IT Service Model – Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service?
   
   Our IT services are delivered through a collaborative and strategic IT Partnership with Capita.
    
2. Major IT Contracts – Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation).
   
   Capita contract ends August 2025.  It is a 10yr contract which includes extensions.  The 24/25 value for IT is £4,280,732.
   
   The capita replacement contracts have been tendered via compliant frameworks and process, to implement a best of breed Service Integration and Management (SIAM) model. Key services, End User, Networking, Hosting, WAN have been split in to towers to be provided by successful bidders. This ensures the best provider for those towers for the Trust. The integration of those services is managed by the Trust with a small increase in staff to help with the additional management.
    
3. Future IT Plans – Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing).
   
   As set out above, the trust has completed a strategic outsourcing process using best of breed providers for key services e.g. networking, end user computing etc. Clinical Applications and Support will be in-sourced. BI & DWH functions remain with Capita in a hybrid arrangement with the Trust,
   
   The contract awards are for 5yrs and are valued at approx. £23m for the duration of the contracts.
   
   The successful bidders were Daisy Corporate Services. Virgin Media Business O2 will continue to provide WAN services.