FOI/25/138

Request

I am writing to make an open government request for information under the Freedom of Information Act 2000. This request seeks to understand key clinical technology stacks, associated suppliers and contract durations at Central London Community Healthcare Trust.

Please provide information regarding the use of the following clinical software systems at Central London Community Healthcare Trust:

• EPR (Electronic Patient Record): An Electronic Patient Record (EPR) is a digital version of a patient’s paper chart. EPRs are real-time, patient-centered records that make information available instantly and securely to authorized users.
• Patient Engagement Portal: A Patient Engagement Portal is an online platform that enables patients to interact with their healthcare providers, access their medical records, schedule appointments, and receive educational materials and support.
• Patient Access System: A Patient Access System allows patients to manage their appointments, access personal health information, and communicate with healthcare providers, enhancing their overall experience and engagement.
• Virtual Ward Software: Virtual Ward Software is used to manage and monitor patients remotely, typically those with chronic conditions or those recovering from surgery, to provide continuous care and reduce hospital admissions.
• Population Health Management Software: Population Health Management Software helps healthcare providers manage and analyze health data for a specific population to improve health outcomes, reduce costs, and enhance the patient experience.
• Contact Centre: Contact Centre software facilitates communication between patients and healthcare providers, managing inbound and outbound calls, emails, and other forms of communication efficiently.
• Telecare Software: Telecare Software provides remote care services to patients, using technology to monitor health conditions and support independent living, often for elderly or disabled individuals.

For each clinical system listed above, please provide the following details where possible:

a) System type:
b) Supplier name:
c) System name:
d) Date installed:
e) Supplier contract expiration:
f) Is this contract annually renewed? - Yes/No
g) Do you currently have plans to replace this system? - Yes/No
h) Procurement framework:
i) Other systems it integrates with:
j) Total value of contract (£):
k) Notes - e.g. we are currently out to tender:
l) Framework used:

l) If no system exists, what alternative do you use?

Response

Please note, although the other clinical software systems listed are utilised within CLCH, they are provided by the ICS or other organisation, therefore, we do not hold the contract information.

 

 

System type: EPR
b) Supplier name:	Egton	TPP	IDOX	Carestream
c) System name:	EMIS	System One	Lillie	Kodak R4
d) Date installed:				2014
e) Supplier contract expiration:	2025	2026	2024 S.W. London / 2027 Herts	2025
f) Is this contract annually renewed? - Yes/No	Yes	No	No	No
g) Do you currently have plans to replace this system? - Yes/No	No	No	No	No
h) Procurement framework:	Approved framework			Health Trust Europe Dental Solutions framework
i) Other systems it integrates with:	HIE	HIE	N/A	N/A
j) Total value of contract (£):	£320k	£900k	£150k	£12.5K
k) Notes - e.g. we are currently out to tender:	N/A
l) Framework used:	Approved framework			Dental Solutions
l) If no system exists, what alternative do you use?	N/A

 

System type: Contact Centre
b) Supplier name:	Cisco
c) System name:	Cisco IP Telephony
d) Date installed:
e) Supplier contract expiration:	Expired
f) Is this contract annually renewed? - Yes/No	No
g) Do you currently have plans to replace this system? - Yes/No	No
h) Procurement framework:	Approved framework
i) Other systems it integrates with:	N/A
j) Total value of contract (£):	N/A - this is an on prem solution that is due to be replaced. Supported as part of our strategic IT partnership with Capita
k) Notes - e.g. we are currently out to tender:	N/A
l) Framework used:	Approved framework
l) If no system exists, what alternative do you use?	N/A