FOI/25/074

Request

 

LAN

a1 Which primary LAN hardware do you use (eg Extreme, Juniper, Cisco)
Cisco

a2 When did you last conduct a major refresh of this infrastructure/how many devices?
 It’s a continuous process.

a3 Who is the reseller or supplier of this LAN hardware?
Capita

a4 Who maintains the LAN?
Capita

a5 When is your maintainance renewal/expiry date?
August 2025

a6 Have you recently reviewed/when are you next reviewing this infrastructure?
It’s a continuous process.

 

WLAN Wireless LAN

b1 Which primary WLAN hardware do you use (eg Extreme, Juniper, Cisco)
Cisco

b2 When did you last conduct a major refresh of this infrastructure/how many devices?
It’s a continuous process /c.550 AP’s

b3 Who is the reseller or supplier of this WLAN hardware?
Capita

b4 Who maintains the WLAN?
Capita

b5 When is your maintainance renewal/expiry date?
August 2025

b6 Have you recently reviewed/when are you next reviewing this infrastructure?
It’s a continuous process.

 

Data Centre

c1 Which primary data centre hardware do you use (eg Extreme, Juniper, Cisco)
Cisco

c2 When did you last conduct a major refresh of this infrastructure/how many devices?
It’s a continuous process.

c3 Who is the reseller or supplier of this data centre hardware? 
​​​​​​​Capita

c4 Who maintains the data centre equipment?
​​​​​​​Capita

c5 When is your contract renewal/expiry date ?
August 2025

c6 Have you recently reviewed/when are you next reviewing this infrastructure?
It’s a continuous process.

c7 Which DC compute technology do you use? (eg HP, Lenovo, Supermicro)
HP

c8 Which DC storage technology do you use? (eg netapp, dell, IBM)
EMC

 

WAN/Internet Connectivity

d1 Who provides your WAN (eg BT, Virgin)
VMBO2

d2 Who provides your internet connectivity (eg BT, Virgin)
VMBO2

d3 When is your maintainance renewal/expiry date ?
 March 2026

d4 Who provides your SD-WAN (eg Palo Alto, Meraki)
N/A

d5 Do you plan to introduce SD-WAN in the future?
Yes

d6 Have you recently reviewed/when are you next reviewing this infrastructure?
It’s a continuous process.

d7 Which hypervisor do you use (eg VMware)
VMWare

 

SIP

e1 Which SIP carrier do you use (eg BT, Gamma, Virgin)
Daisy

e2 Who provides/resells this SIP?
Daisy

e2 How many SIP channels do you have?
2 trunks

e3 When is your contract renewal/expiry date?
December 2024

e4 Have you recently reviewed/when are you next reviewing this service?
Yes

 

Mobile

f1 Which Mobile carrier do you use (eg Vodafone)
Vodafone

f2 Who provides/resells this service ?
Vodafone

f2 How many mobile connections do you have?
C.13,000

f3 When is your contract renewal/expiry date?
March 2026

f4 Have you recently reviewed/when are you next reviewing this service?
Yes

 

Telephony

g1Which phone systems do you use (eg Mitel, Avaya, 8x8)
Cisco

g2 When was the current system installed?
2015

g3 Is this on premise or cloud based?
On premise

g4 How many users?
C.3500

g5 When is your contract renewal/expiry date?
N/A

g6 Have you recently reviewed/when are you next reviewing this service?
Yes

 

Teams Phone System

h1 Do you use Microsoft for PSTN calling?
No

h2 Which types of Microsoft telephony  do you use (eg Calling plan, Skype, Operator Connect, Direct routing)
N/A

h3 How many users?
N/A

h4 If you dont currently use, are you looking to implement?
No

h5 Have you recently reviewed/when are you next reviewing this service?
Yes

 

Contact centre

i1 Which contact centre systems do you use (eg Genesys, Avaya, Enghouse)
Cisco

i2 When was the current system installed?
2015

i3 Is this on premise or cloud based?
On premise

i4 How many agents?
C.50

i5 When is your contract renewal/expiry date?
N/A

i6 Have you recently reviewed/when are you next reviewing this service?
Yes