FOI/2025/26/199

Request

1 - Incident / risk management system

a. Which integrated incident/risk management system does the Trust currently use (e.g. Datix, Ulysses, Radar, InPhase, other)? Please give the product name and vendor. Datix

b. If more than one system is used by different services (e.g. mental health vs acute), list each system and which services use it. N/A

2 - Violence prevention lead / security manager

a. Who is the Trust’s designated Violence Prevention Lead and/or Security Manager? Please supply name and job title. James Allison, Head of Regulatory Compliance and Support Services

b. If the Trust does not have a designated single lead, please state the department or team responsible. N/A

3 - Contact email

a. Please provide the official work email address for the person named in (2) or the generic team email for the role (e.g. security@trust.nhs.uk). clcht.security@nhs.netb. If personal data prevents disclosure of an individual’s email address, please provide an appropriate alternative contact (team mailbox is preferable). N/A

4 - Reporting categories

a. Within your incident reporting system, what exact subcategories are used under the main “violence and aggression” (V&A) category? Please give the verbatim list of subcategory labels used (for example: “Verbal abuse”, “Physical assault”, “Threatening behaviour”, “Sexual assault”, “Hate incident”, etc.).

Disruptive or aggressive behaviour to staff by member of public

Disruptive or aggressive behaviour to staff by non-CLCH staff

Disruptive or aggressive behaviour to staff by patient

Disruptive or aggressive behaviour to staff by patient's relative

Incident involving Animal/Pet

Other

Physical assault to staff by member of public

Physical Assault to Staff by non-CLCH staff

Physical Assault to Staff by Patient

Physical assault to staff by patient's relative

Racial abuse to staff by member of public

Racial abuse to staff by non-CLCH staff

Racial Abuse to staff by patient

Racial abuse to staff by patient's relative

Sexual abuse to staff by member of public

Sexual abuse to staff by non-CLCH staff

Sexual abuse to staff by patient

Sexual abuse to staff by patient's relative

Verbal abuse to staff by member of public

Verbal abuse to staff by non-CLCH staff

Verbal abuse to staff by patient

Verbal abuse to staff by patient's relative

b. If categories changed during the period below, provide the date(s) of change and both old and new category lists. N/A

5 - Total incidents — quarterly counts

For the following periods, provide the total number of reported V&A incidents against staff for each quarter (broken down by quarter). Use financial-quarter ordering where Q1 = Apr–Jun, Q2 = Jul–Sep, Q3 = Oct–Dec, Q4 = Jan–Mar. Periods required:

1. • Financial year 2020/21 (Apr 1, 2020 – Mar 31, 2021) — give counts for each quarter.
   • Financial year 2021/22 (Apr 1, 2021 – Mar 31, 2022) — give counts for each quarter.
   • Financial year 2022/23 (Apr 1, 2022 – Mar 31, 2023) — give counts for each quarter.
   • Financial year 2023/24 (Apr 1, 2023 – Mar 31, 2024) — give counts for each quarter.
   • Financial year 2024/25 (Apr 1, 2024 – Mar 31, 2025) — give counts for each quarter.
   • Quarter 1 2025/26 (Apr 1, 2025 – Jun 30, 2025) — give count for this quarter.

 

6 - Incident breakdown by subcategory — quarterly

For the same periods as (5), provide the number of incidents by each subcategory listed in item (5) for each quarter (i.e., a table showing, for each quarter, counts for “Verbal abuse”, “Physical assault”, etc.). If exact subcategories differ between services, provide a crosswalk or note. I have included a sample table below, if additional columns are necessary, please include them:

Please see data in the attached FOI 2025 26 199 pdf which lists incidents by date reported, category and sub-category.

1. 7 - Staffing numbers (total)

1. What is the total current number of staff employed by the Trust? Please state whether this is headcount or Full-Time Equivalent (FTE) and give the date the figure applies to (e.g. headcount / FTE as at 31 March 2025 or as at date of FOI response).

Head Count /FTE as at 31^st March 2025: 5284/4812.54

1. 8 - Operational / clinical staff numbers

1. Of the total in (7), how many are clinical or front-line operational staff? Please define the metric used (headcount or FTE) and the date.

Head Count /FTE as at 31^st March 2025: 4809/4342.28

I have included clinical staff and admin staff in clinical areas in the above count.