FOI/2025/26/168

Request

The information that we require, under the Freedom of Information Act, is as follows:

 

1. Do you use a Citizen Engagement platform? Yes
    
2. If so, what tools do you use?​​​​​​​ Healthcare Communications: Online Platform ENVOY.
    
3. How much do you spend annually on a Citizen Engagement tool?​​​​​​​Approx. £44k
    
4. Which month & year does your contract with your supplier end?​​​​​​​ Current contract with Healthcare Communications runs until October 2025, New Supplier commissioned from October 2025 to October 2028 (CIVICA) following competitive tender.

 

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:

Collect feedback on policies, services, or community issues Conduct surveys and polls Enable reporting of local issues, like potholes or graffiti Share updates, news, and documents with the public Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.