All Age Continuing Healthcare and Complex Care: Information for transferring staff

We provide over 100 clinical services in the community to more than four million people across 14 London boroughs and Hertfordshire.

We support patients at every stage of life, from health visiting for newborn babies to community nursing, stroke rehabilitation and palliative care.

Services we deliver include:

• Community nursing
• Palliative care
• Learning disabilities
• Safeguarding for adults and children
• Speech and language therapy
• School nursing
• Occupational therapy
• Walk-in services
• Diabetes
• Podiatry

More information can be found on the CLCH website.

Our vision is to provide great care closer to home.

Our values guide how we work and support each other every day:

We have four core values and linked behaviours we aim to meet at all times when working with patients, partners and colleagues. Our values guide how we work and support each other every day:

Accountability:

• We take ownership – individually and collectively – for our behaviour and for the impact we deliver for our patients, neighbourhoods, and the wider system.
• We take responsibility, are transparent with colleagues, and learn from mistakes without placing blame. 

Inclusion:

• We respect differences and ensure all voices are heard in decision-making and care planning.
• We lead with integrity, curiosity, and openness and create a sense of belonging for each other and our patients.
• We ensure services are accessible to all and adapt care as required to meet the needs of our communities. 

Compassion:

• We show kindness, empathy and understanding to patients and colleagues and build trusted relationships.
• We listen without judgement, understand people’s lives and circumstances, and treat people holistically to reduce health inequalities and support wellbeing for all.

Empowerment:

• We support patients and families to take an active role in their care, decision making and managing their health.
• We work collaboratively, recognise colleagues’ achievements, and promote a reflective learning culture.

Our strategy

In July 2025 we launched our new five-year strategy to improve the health and wellbeing outcomes of our patients and communities. The strategy ‘Healthy Neighbourhoods, Thriving Communities’ is a radical step forward, positioning community care as the cornerstone of health and wellbeing in the populations we serve.

You can learn more about our strategy by watching our animation video on YouTube.

The full strategy document can be downloaded from on our website.

Staff at CLCH are entitled to:

• Travel season ticket loan – An interest-free annual season ticket loan to cover the cost of public travel between home and the workplace via any rail, bus or underground travel, or any combination of these.
• Cycle purchase scheme – Staff can save up to 42% when purchasing a bicycle and bike safety equipment.
• Car lease scheme – Our car lease scheme helps employees access a car of their choice at a good price.
• Rental accommodation loans – a loan to cover the deposit and/or the first month of rent if you are moving into rented accommodation.
• Affordable housing options – If you are looking for an affordable rental, short-term accommodation or getting on the property ladder, there are different options available to CLCH staff.

Through our Employee Health service, staff can access:

• Counselling and mental health support.
• MSK (musculoskeletal) physiotherapy
• Workplace health assessments for work and adjustments

Reasonable Adjustments:

Our Reasonable Adjustments service aims to remove or reduce disadvantages for disabled employees or those with physical and mental health conditions. You do not need to be registered as disabled or have a diagnosis of a condition to access the service and for adjustments to improve your work life to be put in place.

Perkbox:

In addition to our existing wellbeing and employee health services, we recently launched a new employee wellbeing, recognition and engagement platform called Perkbox.

This enhanced service provides: 

• A confidential Employee Assistance Programme (EAP), offering 24/7 access to face-to-face and virtual counselling via a dedicated phone line
• A legal helpline
• Online GP and physiotherapy services
• A range of staff perks and benefits
• A wide selection of wellbeing resources

Staff networks:

At CLCH we have a broad offering of Staff Network support groups that are open to all at CLCH. We encourage participation from representatives from each demographic groups, as well as allies. Our networks include: 

• Disability and Wellness Network (DAWN)
• Faith and Belief Network
• Race Equality Network (REN)
• Rainbow Network (LGBTQ+)
• Women's Network
• Men's Network
• Parent and Carers Network

The CLCH Academy provides education and training opportunities which enable all community and primary care professionals to deliver effective and compassionate care.

It is a place where staff can learn together, gaining skills, knowledge, academic accreditation and professional support to help them grow and develop their careers.

Watch this video on YouTube to find out more about the Academy at Soho.

We aim to adapt to our learners' needs, developing learning interventions and educational programmes led by our expert faculty of clinical educators and our partnership with London South Bank University.

For further information, visit the CLCH Academy webpage.