Involving members

Members have been helping us improve our services in a number of ways. We want to ensure that their involvement continues and grows and that as many people as possible have the chance to have their say on our services and see their views make a difference.

Below are some of the ways members are involved and make a positive contribution to improving our services.

Listening events

Listening to our patients, families and members is paramount. It's your thoughts and ideas which help us develop and improve our services.

15 steps to a better patient experience

Every month we invite a couple of members to take part in assessing services to look at quality from the patient's point of view. As part of an assessment team it involves speaking with patients and their families/carers about their experience of our services. Feedback is immediately shared with service staff which forms the basis of an action plan for improvement.

To be involved and to find out more go to 15 steps challenge.

Inspecting our care environments

Our members are involved in these annual inspections focusing entirely on the places where we are treating our patients (and not at clinical care or how well staff are doing their job). The assessment teams look at cleanliness; buildings and facilities; food and hydration; as well as privacy, dignity and wellbeing.

Find out more about these patient led-assessments of the care environment (‘PLACE assessments’) here.

Commenting on quality

We are committed to providing the highest quality services for patients and it is essential that we listen to what our patients, staff, members and others are saying is important to them about quality.

Each year we invite members to share their views on quality and prioritise what is important to them.

Find out more about our quality improvement in our latest Quality Account (2016-17).

Members making a difference

Read how some of our members have made a difference here by taking a look at their stories.

If you would like to be involved in any of these initiatives or for more information, contact our membership office by email or call on freephone 0800 169 6134.