FOI/2026/27/21

Your Request:

We recently sent you a request regarding your Print Room / External Print / Mail room set up. Please could I now ask you to respond to the following supplementary questions:

Mailing

1. Do you use a Hybrid Mail service as part of your patient communications approach? YES, the trust uses Synertec
2. If yes, please (a) name supplier (b) contract start / end date (c) framework through which this awarded? Name - Synertec,  Lot 9 of the patient/citizen communication and engagement Solutions (SBS10175) framework)

agreement signed - October 2023

contract expire - 15-Dec-2033

 

Medical records / Digital forms / Storage

1. Have you yet to start, partly started or completed scanning your medical records? Yes, the trust manages all records via trust clinical system, previous paper records have already been scanned and digitised
2. If started or completed, was this handled in-house or by an external company? Patient records are now managed via Clinical systems.
3. Have you digitalised all your forms and are running a PiP (Paperless in Patient) approach (from the point of patient presentation to them leaving are all patient records digitalised)? Yes, the trust has PiP forms on our clinical systems
4. If you are not using a PiP approach, do you scan your end of episode material? N/A
5. Do you store medical records on site or is this handled off site by an external company? The trust stores paper records with Restore Records Management
6. Do you use a digital HR staff onboarding and administration system that interfaces with ESR to support HR processes and workflows? Yes the trust use NHS trac jobs.