This page was last updated on 21 May 2021.

About the dashboards

On this page, we provide a regularly updated CLCH services dashboard, which provides the status of the services we provide.

The dashboards on this page are specifically created for GPs and other health and care professionals.  

  • We aim to ensure the information is as accurate as possible, and at the top of this page you will find when this page was last updated
  • We provide different dashboards for the different areas we operate in: for Hertfordshire, for North West London (NWL), for South West London (SWL) and for North Central London (NCL). Please check the dashboard for your local area.
  • We provide separate dashboards for our adults services and children's services. 

The dashboards use a traffic light rating to indicate the status of each of our services.   

Red.png A red rating means the service is not available or significantly reduced 
Please see the comments for further details

Amber.png

An amber rating means a reduced level of capacity or performance
Please see the comments for details 
Green.png A green rating means the service is operating at normal capacity and performance

Status dashboard for adult services in North Central 

Adults services in North Central
RAG status
Non-Urgent Waiting Times
Comment
 
Contacts

Bladder & Bowel

Green.png

Stoma 1week
Continence
6 weeks

 

CLCHT.ContinenceBarnet@nhs.net
Continence: 020 8349 7465
Stoma: 020 8349 7529

COPD

Amber.png

18 weeks

All service pathways are operational but with reduced capacity due to Infection protection and control precautions and / or virtual delivery.

barnetcopd@nhs.net 
020 8349 7539

Diabetes

Green.png

4-5 weeks
Urgent: up to 2 weeks
Routine: 5-7 weeks

All service pathways are operational but with reduced capacity due to a mix of face to face and virtual delivery.

Urgent CLCHT.barnetdiabetes@nhs.net
020 8732 6824
Routine clcht.bcs-admin@nhs.net
0208 732 6328

Heart Function Improvement

Green.png

6-10 weeks

 

All service pathways are operational and the service is operating at normal capacity and performance.

barnetheartfunction@nhs.net
020 893 77718

In-patient Units Marjory Warren; Adam’s ward; Jade

Green.png

N/A

Updated policies and procedures that include Covid-19 testing of patients and new visiting rules available from clch.nhs.uk/ready

Referrals from acute via
clcht.barnetdischargespa@nhs.net

 

Learning Disabilities

Green.png

LD nursing: 7 weeks

SLT Communication support: 9 weeks

Physiotherapy: 2 weeks

 

bldsintegratedduty@barnet.gov.uk
020 8359 6161

MSK

 

 

 

 

Green.png

8 - 10 weeks

 

 

 

MSK new patient waiting times – 8 weeks.  Operating above capacity with additional agency staff to bring down waits. 

MSK Physiotherapy
clcht.mskphysiotherapy@nhs.net
0208 937 7509

Referrals via RMS (Referral Management Service)
Barnet-routine.referrals@nhs.net
0208 732 6813  

IC-MSK

Amber.png

18 weeks

ICMSK at capacity, the services has experienced an influx of referrals for the injection clinic that led to increased waiting times.

MSK Physiotherapy
clcht.mskphysiotherapy@nhs.net
0208 937 7509

Referrals via RMS (Referral Management Service)
Barnet-routine.referrals@nhs.net
0208 732 6813  

Nutrition Support

Green.png

Malnutrition and obesity services: 12 weeks

Home Enteral Tube Feeding: 1 week

Service is operating at normal capacity and performance.

CLCH.BNUTRITIONSUPPORT@nhs.net
0208 937 7121

CLCH.HETFBarnet@nhs.net
020 8349 7323

 

One Care

Home Team

Green.png Community matrons 2-24hrs Physio 24-48hrs

Services have been running all through the Pandemic as well as supporting the wrap around step down beds scheme that has been demobilised now.

clcht.onecarehomebarnet@nhs.net
0300 020 0655

Orthotics

Green.png

6 weeks

Service is operating at normal capacity and performance.

CLCHT.OrthoticsBarnet@nhs.net
020 8349 7057

Parkinson's

Green.png

18 week pathway
RAG is green, we are currently meeting all WL targets

Service is operating at normal capacity and performance.

clcht.edgwareparkinsons@nhs.net
020 8937 7150

Phlebotomy

Green.png

2-5 weeks

 

Finchley telephone booking line
Mon-Fri  7am-noon
0208 349 7460


Domiciliary visits
​clcht.plannedcarebarnet@nhs.net
referrals via SPA
(Mon-Fri  9am – 5pm) 
0300 020 0655 


Out of hours OOH Rapid Response
clcht.unplannedcarebarnet@nhs.net
03000 20 06 55

Planned Care Team
(District nursing; Falls/ SLT/ ICS therapy)/ESD)

Green.png

Green.png

District nurse: 3 - 5 days

Early Stroke Discharge Team:
6 weeks

Community Therapy: 3 days - 6 weeks

Speech & language therapy: 10 weeks

 

All named services here have been working all though the Pandemic except for the Community therapy team that were visiting Priority 1&2 patients, the non-priority referrals were on hold as more than 50% of workforces were deployed into D2A and the wrap around care team. All services have since stepped up.

clcht.plannedcarebarnet@nhs.net
03000 20 06 55

Podiatric surgery

Under review 

Clinic work commenced 7 May.

Surgery sessions to commence 2 June 2021

Referrals via RMS (Referral Management Service)
Barnet-routine.referrals@nhs.net
0208 732 6813  

Podiatry

Amber.png

6-10 weeks

 

clcht.bcs-admin@nhs.net
0208 732 6328

Stroke support

Green.png

Communication support 6 weeks

6 month stroke reviews - 6 months

 

email form to 
clcht.barnetdischargespa@nhs.net as well as cc referral to clcht.barneticsesd@nhs.net and must phone Single Point of Access on 03000 20 06 55 (option 1) to get in contact with ESD team to discuss referral.

Tissue Viability

Green.png

6-8 weeks

 

clcht.plannedcarebarnet@nhs.net
03000 20 06 55

Unplanned Care Team

Green.png

2-24hrs

 

Rapid Response
clcht.unplannedcarebarnet@nhs.net
03000 20 06 55

Walk-in-centres

Green.png

N/A

Edgware WiC re-opens from 1 October 2021, and Finchley Memorial Hospital WIC remains open. 

Finchley Memorial Hospital Walk in Centre (WIC) is open as a Minor Injuries Unit

Edgware Community Hospital WiC re-opens from 1 October 2021. 

Barnet system working group to establish model for same day access.

Status dashboard for children’s services in North Central London

Children's service in North Central
RAG status
Non-Urgent Waiting Times
Comment
Contacts

Healthy child clinics

Red.png

N/A

Service user advice and support line set up instead 9am to 5pm 7 days a week

Single Point of Access (SPA) on
020 8200 2500 option 1 or email
clcht.childhealthinformationhub@nhs.net

Health Visiting –
4 mandated checks
New birth visit
6 to 8 week
1 and 2 year developmental review

Green.png

None

The new birth visit, 6 to 8 week Health Visitor Review and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary.

Single Point of Access (SPA) on
020 8200 2500 option 1 or email
clcht.childhealthinformationhub@nhs.net

Health Visiting

Antenatal group appointments

Red.png

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter.
All vulnerable clients seen face to face. CLCH Antenatal Video available online

Visit our parent and baby resources page 

Single Point of Access (SPA) on
020 8200 2500 option 1 or mailing clcht.childhealthinformationhub@nhs.net

School nursing including special schools

Amber.png

N/A

Focusing on safeguarding and supporting schools with ICP
Targeted support to children/young people with asthma.

Single Point of Access (SPA) on
020 8200 2500 option 1 or email 
clcht.childhealthinformationhub@nhs.net

Orthoptics

Amber.png

Urgent
Non urgent  list will be cleared by December

Clinical triage for urgent cases in place.

02084473532

Looked after children

Green.png

N/A

A full service has remained in place with virtual assessments and some face to face

020 8492 6442
Clcht.lachealthteambarnet@nhs.net

Safeguarding

Green.png

 

Services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences  and attendance at multiagency meetings 

 

Children’s Complex Care Team

Green.png

N/A

Service has remained available but reluctance of parents to have CCAs and Respite Care due to family members shielding

020 8349 7066

Special School Nursing

Green.png

N/A

Nurses are supporting the return of children to Special Schools

CLCHT.spschnursing.barnet@nhs.net

Children’s Nutrition and Dietetics

Green.png

No waiting list

The service has continued throughout with virtual assessments

020 83497060
clcht.paediatricnutrition@nhs.net

Service

Status

Non-Urgent Wait Times

Comment

Contact Point

SDS: Oral Surgery

 

Green.png

10 weeks

Improving position, wait time down to 10 weeks from 24 weeks. Patients are being seen in clinic for consultation and treatment. All patients are contacted by phone prior to attending clinic.

CLCHT.Dental@nhs.net
02075346524

SDS: Endodontic

 

Amber.png

40 weeks

Significant wait list. Plans are currently being put in place to reduce the non-urgent wait times.

First contact will be Telephone/virtual for all patients. Clinically urgent patients to be seen first with next priority to be given to those who have been waiting the longest.

CLCHT.Dental@nhs.net
02075346524

SDS: Periodontal

 

Green.png

2 weeks

First contact is a Telephone or Virtual consultation. Subsequent clinic appointments are based on patient clinical need.

CLCHT.Dental@nhs.net
02075346524

Community Dental Service: Adult special care

 

Green.png

2 weeks

First contact is a Telephone or Virtual consultation. Subsequent clinic appointments are based on patient clinical need.

CLCHT.Dental@nhs.net
02075346524

Community Dental Service:
Pediatrics

Green.png

3 weeks

First contact is a Telephone or Virtual consultation. Subsequent clinic appointments are based on patient clinical need.

CLCHT.Dental@nhs.net
02075346524

Emergency Dental Service

Green.png

No wait list

Service has been running throughout.

111 nurse lead triage centre who book patients directly into clinic on the same day. Reduced capacity for patients as per infection control guidelines.

Patients referred via 111

Homeless

 

Green.png

2 weeks

Service is running from 2 sites near each other. Great Chapel St for non-AGP treatment and Soho for AGP treatment.

CLCHT.Dental@nhs.net
02075346524

Oral Health Promotion

Amber.png

Not a patient facing service

 

Virtual only.

CLCHT.Dental@nhs.net
02075346524

Status dashboard for adult services in Central London 

Adult service in Central London

RAG status

Non-Urgent Wait Times

Comment

Contact Point

Bedded Rehabilitation

Green.png

Referral to Admission - 1 day

Non-Covid patients (Covid Protected) units

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Community Matrons

Green.png

4 weeks

Prioritising admission avoidance work and supporting District Nurses.

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Continence

Amber.png

<4 weeks

Small wait list, all due to be seen by September 2020. Virtual and face to face appointments

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Diabetes

Green.png

4-5 weeks

Wait list cleared. Mainly virtual model, F2F for insulin initiation. Working on integrated model with primary care and CCG

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

District Nursing

Green.png

28 days

Same model

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Falls

Green.png

1-2 weeks

New model: virtual and domiciliary only, no groups

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Learning Disabilities

Green.png

<18 weeks

Mixed model of virtual and domiciliary

215 Lisson Grove
Mezzanine, London, NW8 8LW
020 764 17411

Neuro-rehabilitation

Green.png

<4 weeks

Full restoration of service by end July, mixed model of virtual and domiciliary

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Nutrition and Dietetics

Green.png

4-5 weeks

Mainly virtual model

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Parkinson’s

Green.png

4 weeks

Mixed model of virtual and domiciliary

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Pembridge Bereavement

Green.png

Referrals processed within 24 hours

Virtual model

Service contact:
020 8102 5000 (0900 –1700 M-F)

Pembridge Community

Green.png

Referrals processed within 24 hrs

Mixed model of virtual and domiciliary

Service contact: 020 8102 5383 (0900–1700 M-Sun)

Pembridge Day Care

Amber.png

Referrals processed within 24 hours

New model: virtual and domiciliary. Clinic appointments offered of clinically indicated.

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Pembridge End of Life Inpatients

Red.png

N/A at present

The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of NWL system response.

It’s important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review currently under review.

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Podiatric Surgery

Amber.png

Non urgent patients on hold

Treatment offered to priority 2 patients; priority 3/4 patients on hold as per guidance. Will need access to additional theatre space to clear waitlist.

Imperial.podiatric.surgery@nhs.net

Podiatry

Amber.png

4-6 weeks

​Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients. 

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Soho WIC

Amber.png

N/A at present

From 27 November 2021, booked face-to-face and virtual appointments will be available for patients (registered and unregistered) in all North West London boroughs. Appointments can be booked via a referral from NHS 111 or via self-referral by telephoning the clinic on 020 7534 6500. The booked service will operate Saturday and Sunday, from 10.00am - 4.00pm (closed bank holidays) and will treat patients with minor illness. The walk-in service remains suspended for patient and staff safety

020 7534 6500

Surge Beds

Green.png

Referral to Admission -3 days

Covid positive (Covid Risk Managed) patients - beds available for surge if required

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Tissue Viability

Green.png

3 weeks

Same model

Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

 

Status dashboard for children's services in Central London

Children’s Service in Central London

RAG status

Non-Urgent Wait Times

Comment

Contact Point

Healthy child clinics

Red.png

N/A

Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week

clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2

Healthy child clinics

Red.png

N/A

Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week

clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2

Health Visiting – 
4 mandated checks
New birth visit
6 to 8 week HV review
1 and 2 year health review

Green.png

None

The new birth visit, 6 to 8 week Health Visitorreview and 1 and 2 year health reviews are all being delivered via virtual contact initially,  then a face to face contact can be arranged as necessary.

clcht.childhealthinformationhubkcwf@nhs.net
or 0208 200 2500 option 2

Health Visiting
Antenatal group appointments

Red.png

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter.  Signpost to Antenatal Video

Visit our parent and baby resources page 

 

School nursing

Amber.png

N/A

Focusing on safeguarding and supporting schools with ICP
Targeted support to children/young people with asthma.

clcht.childhealthinformationhubkcwf@nhs.net
or 0208 200 2500 option 2

Safeguarding

Green.png

N/A

The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences  and attendance at multiagency meetings 

Single point of contact (SPOC)
0208 102 4218

Speech and Language therapy:

Education

Amber.png

Wait times vary- 6mth+ for new EHCP W/K&C

CYP with EHCP highest clinical packages, and transitions, annual reviews& EHCNAs seen remotely& training offer
Remote support to families& joint work with education staff to support school age CYP

Children’s Complex care & SLT admin hub: 0207 266 8777

Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including

SCD diag. pathway)

Green.png

 

Amber.png

Dysphagia- green

 

SCD pathway

Red: wait 6mth-1year

CYP – dysphagia & SLT vulnerable families with complex needs seen& supported throughout.

Long wait times for SCD diagnostic assessment pathway; starting July20

Diagnostic assessment pathway- Covid revised.

2 separate pathways for WRC and Cheyne.

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

 

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Speech and Language Therapy: Early Years (EY)

Amber.png

RTA wait 12-18weeks.

Therapy follow up 4-6 month wait

EY Children with EHCPs and EHCNAs being seen remotely, Children with dysfluency & those transitioning to school in Sep being supported. Offer includes remote parent training workshops.

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Looked after children

Green.png

N/A

A full service has remained in place with virtual assessments & some face to face

0207 266 8774 / 8862

Children’s Community Nursing

Green.png

N/A

Enhanced hours of service being delivered 08:00 to 18:00 7 days/week

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Special School Nursing

Green.png

N/A

Nurses are supporting the return of children to Special Schools

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Children’s Nutrition and Dietetics

Green.png

No waiting list

Has continued throughout with virtual assessments

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Children and Young People’s OT

Green.png

Up to date with referrals

Has continued throughout with virtual assessments and parent groups

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Child Development Service

Green.png

Waiting list management in place

Has continued throughout with virtual assessments and parent groups

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.cdsrim@nhs.net

Haemoglobinopathy

Green.png

Up to date with referrals

Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) done in clinic

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Status dashboard for adult services in Hammersmith and Fulham

Adults Service

Status

Non-Urgent Wait Times

Comment

Contact Point

Bedded Rehabilitation

Green.png

Referral to Admission - 1 day

Non-Covid patients (Covid Protected) units.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Community Matrons

Green.png

<28 days

Supporting new Integrated Domiciliary Service.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Diabetes

Green.png

4-5 weeks

Wait list cleared. Mainly virtual model, F2F for insulin initiation.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

District Nursing

Green.png

<28 days

Same model

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Falls

Green.png

1-2 weeks

New model: virtual and domiciliary only, no groups.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Learning Disabilities

Amber.png

<18 weeks for majority of clinical services - see comments 

Significant wait list in Psychology and Occupational Therapy to be cleared by March 2021.

Learning Disabilities
Parkview Centre for Health
shirley.george@lbhf.gov.uk
020 8753 1900

Neuro-rehabilitation

Green.png

<4 weeks

Full restoration of service by end July, mixed model of virtual and domiciliary.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Nutrition and Dietetics

Green.png

4-5 weeks

Mainly virtual model.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Parkinson’s

Green.png

4 weeks

Mixed model of virtual and domiciliary.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Parsons Green WIC

Amber.png

N/A at present

From 20 September 2021, booked face-to-face and virtual appointments (via E-Consult) will be available via GP referral for residents from the London Borough of Hammersmith and Fulham. GPs will be able to direct book into SystmOne triage and clinic slots. Patients living in other boroughs in North West London can be referred to the booked clinic via 111. The booked service will operate Monday to Friday, from 8.30am - 6.00pm (closed bank holidays) and will treat patients with minor illness. The walk-in service remains suspended for patient and staff safety.

N/A at present

Pembridge Bereavement

Green.png

Referrals processed within 24 hours

Virtual model.

Service contact:
020 8102 5000 (0900 – 1700 M-F)

Pembridge Community

Green.png

Referrals processed within 24 hours

Mixed model of virtual and domiciliary.

Service contact:
020 8102 5383 (0900 – 1700 M-Sun)

Pembridge Day Care

Green.png

Referrals processed within 24 hours

New model: virtual and domiciliary. Clinic appointments offered if clinically indicated.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

Pembridge End of Life Inpatients

Red.png

N/A at present

The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of a NWL system response.

It’s important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review are currently under review.

H&F Single Point of Access
clcht.spa.referral@nhs.net
0208 102 5520

 

Podiatry

Amber.png

4-6 weeks

Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients.

H&F Single Point of Access​
clcht.spa.referral@nhs.net
0208 102 5520

Surge Beds

Green.png

Referral to Admission -3 days

Covid positive (Covid Risk Managed) patients - beds available for surge if required.

H&F Single Point of Access​
clcht.spa.referral@nhs.net
0208 102 5520

Tissue Viability

Green.png

3 weeks

Same model

 

H&F Single Point of Access​
clcht.spa.referral@nhs.net
0208 102 5520

Status dashboard for children's services in Hammersmith and Fulham

Children's service in Hammersmith and Fulham

Status

Non-Urgent Wait Times

Comment

Contact Point

Healthy child clinics

Red.png

N/A

Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week

clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2

Healthy child clinics

Red.png

N/A

Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week

clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2

Health Visiting –

4 mandated checks
New birth visit
6 to 8week HV Review
1 and 2 year health review

Green.png

None

The new birth visit, 6 to 8 week Health Visitorreview and 1 and 2 year health reviews are all being delivered via virtual contact initially,  then a face to face contact can be arranged as necessary.

clcht.childhealthinformationhubkcwf@nhs.net
or 0208 200 2500 option 2

Health Visiting

Antenatal group appointments

Red.png

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter - view our antenatal video

Visit our parent and baby resources page 

School nursing

Amber.png

N/A

Focusing on safeguarding and supporting schools with ICP
Targeted support to children/young people with asthma.

clcht.childhealthinformationhubkcwf@nhs.net
or 0208 200 2500 option 2

Safeguarding

Green.png

N/A

The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences  and attendance at multiagency meetings 

Single point of contact (SPOC)
0208 102 4218

Speech and Language therapy:

Education

Amber.png

Wait times vary- 6mth+ for new EHCP W/K&C

CYP with EHCP highest clinical packages, and transitions, annual reviews& EHCNAs seen remotely& training offer

Remote support to families& joint work with education staff to support school age CYP

Children’s Complex care & SLT admin hub: 0207 266 8777

Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including

SCD diag. pathway)

Green.png

 

 

Amber.png

Dysphagia- green

 

SCD pathway

Red: wait 6mth-1year

CYP – dysphagia & SLT vulnerable families with complex needs seen& supported throughout.

Long wait times for SCD diagnostic assessment pathway; starting July20

Diagnostic assessment pathway- Covid revised.

2 separate pathways for WRC and Cheyne.

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

 

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Speech and Language Therapy: Early Years (EY)

Amber.png

RTA wait 12-18weeks.

Therapy follow up 4-6 month wait

EY Children with EHCPs and EHCNAs being seen remotely, Children with dysfluency & those transitioning to school in Sep being supported. Offer includes remote parent training workshops.

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Looked after children

Green.png

N/A

A full service has remained in place with virtual assessments and some face to face

0207 266 8774 / 8862

Children’s Community Nursing

Green.png

N/A

Enhanced hours of service being delivered 08:00 t0 18:00 7 days per week

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Special School Nursing

Green.png

N/A

Nurses are supporting the return of children to Special Schools

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Children’s Nutrition and Dietetics

Green.png

No waiting list

Has continued throughout with virtual assessments

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Children and Young People’s OT

Green.png

Up to date with referrals

Has continued throughout with virtual assessments and parent groups

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Child Development Service

Green.png

Waiting list management in place

Has continued throughout with virtual assessments and parent groups

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.cdsrim@nhs.net

Haemoglobinopathy

Green.png

Up to date with referrals

Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) being done in clinic

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Status dashboard for adult services in West London

Adult’s Service

Status

Non-Urgent Wait Times

Comment

Contact Point

Bedded Rehabilitation

Green.png

Referral to Admission - 1 day

Non-Covid patients (Covid Protected) units.

West London Single Point of Access​
0208 102 5520
clcht.spa.referral@nhs.net

Continence

Amber.png

<4 weeks

Small waiting list, all scheduled to be seen by September 2020. Virtual and face to face appointments.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Diabetes

Green.png

4-5 weeks

Wait list cleared. Mainly virtual model, face to face for insulin initiation. Working on integrated model with Primary Care and CCG.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Falls

Green.png

1-2 weeks

New model: virtual and domiciliary only, no groups.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

HIV

Green.png

2 weeks

Virtual only.

Mary.makarau@nhs.net

Learning Disabilities

Green.png

<18 weeks

Mixed model of virtual and domiciliary.

215 Lisson Grove, Mezzanine Floor, London, NW8 8LW
020 764 17411

My Care My Way
Case Managers

Green.png

 

Mixed model of virtual and domiciliary. Involvement in PCN virtual MDTs.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

My Care My Way

District Nursing

Green.png

28 days

Same model

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

My Care My Way

Memory Assessment Service

Green.png

8 weeks

Waiting list has been cleared, now doing F2F and virtual assessments.

CNWL Single Point of Access
The Gordon Hospital, Bloomburg Street, Westminster, SW1V 2RH
cnw-tr.spa@nhs.net

0800 023 4650

Neuro-rehabilitation

Green.png

<4 weeks

Full restoration of service by end July, mixed model of virtual and domiciliary.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Nutrition and Dietetics

Green.png

4-5 weeks

Mainly virtual model.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Parkinson’s

Green.png

4 weeks

Mixed model of virtual and domiciliary.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Pembridge Bereavement

Green.png

Referrals processed within 24 hours

Virtual model.

Service contact
020 8102 5000
(0900 – 1700 M-F)

Pembridge Community

Green.png

Referrals processed within 24 hours

Mixed model of virtual and domiciliary.

Service contact:
020 8102 5383
(0900 – 1700 M-Sun)

Pembridge Day Care

Green.png

Referrals processed within 24 hours

New model: virtual and domiciliary. Clinic appointments offered if clinically indicated.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Pembridge End of Life Inpatients

Red.png

N/A at present

The inpatient beds at Pembridge are being temporarily re-designated for the care of patients with Covid-19. This is part of a NWL system response.
Important to note no decision has been taken about the future of the Pembridge in-patient unit. The timelines and next steps of the palliative care review are currently under review.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Podiatric Surgery

Amber.png

Non urgent patients on hold

Treatment offered to Priority 2 patients, Priority 3/4 patients on hold as per guidance. Will need access to additional theatre space to clear wait list.

Imperial.podiatric.surgery@nhs.net

Podiatry

Amber.png

4-6 weeks

Improving position, wait list down from 6-8 weeks to 4-6 weeks within two months as a result of additional resource recruited. Continue to prioritise urgent patients.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

St Charles UCC

Amber.png

N/A at present

From 20 September 2021, booked face-to-face and virtual appointments will be available for residents in all North West London boroughs via a referral. GPs in West London and Central London will be able to direct book into the triage slots on SystmOne. GP users of other clinical systems in West London and Central London will need to call the UCC on 020 8102 5111 or alternatively signpost patients to self-refer by calling the same number. Patients in other North West London boroughs should be signposted to NHS 111 for a referral or can self-refer by calling the UCC on 020 8102 5111. The booked service will operate Monday to Friday, from 8.00am - 6.00pm (closed Christmas Day) and will treat patients with minor illness and minor injuries. The walk-in service remains suspended for patient and staff safety.

N/A at present

Surge Beds

Green.png

Referral to Admission -3 days

Covid positive (Covid Risk Managed) patients - beds available for surge if required.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Specialist Weight Management Service

Amber.png

<4 weeks

Small waitlist, which should be cleared by end of September 2020. Mainly virtual model.

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Tissue Viability

Green.png

3 weeks

Same model

 

West London Single Point of Access​ 0208 102 5520
clcht.spa.referral@nhs.net

Status dashboard for children's services in West London

Children's service in West London

RAG status

Non-Urgent Wait Times

Comment

Contact Referral Information

Healthy child clinics

Red.png

N/A

Service user advice and support line set up instead 9-5pm, 7 days/week

clcht.childhealthinformationhubkcwf@nhs.net or 0208 200 2500 option 2

Health Visiting –
4 mandated checks
New birth visit
6 to 8 week HV Review
1 and 2 year health review

Green.png

None

The new birth visit, 6 to 8 week Health Visit or review and 1 and 2 year health reviews are all being delivered via virtual contact initially,  then a face to face contact can be arranged as necessary.

clcht.childhealthinformationhubkcwf@nhs.net
or 0208 200 2500 option 2

Health Visiting

Antenatal group appointments

Red.png

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter.
Also signpost to our Antenatal Video

Visit our parent and baby resources page 

 

School nursing

Amber.png

N/A

Focusing on safeguarding and supporting schools with ICP

Targeted support to children/young people with asthma.

clcht.childhealthinformationhubkcwf@nhs.net
or 0208 200 2500 option 2

Safeguarding

Green.png

N/A

The services continue to prioritise any safeguarding referrals and attendance at multiagency meetings 

Single point of contact (SPOC)
0208 102 4218

Speech and Language therapy:

Education

Amber.png

Wait times vary- 6mth+ for new EHCP W/K&C

Children with EHCP highest clinical packages, and transitions, annual reviews& EHCP Needs Assessments seen remotely, plus training offer.

Remote support to families& joint work with education staff to support school age children.

Children’s Complex care & SLT admin hub: 0207 266 8777

Speech and Language Therapy: Children with complex health needs –dysphagia /CDS complex needs including

SCD diag. pathway)

Green.png

 

Amber.png

Dysphagia- green

SCD pathway

Red: wait 6mth-1year

Children/infants with dysphagia & SLT vulnerable families with complex needs have been seen& supported throughout Covid

Long wait times for Social Communication Disorder (SCD) diagnostic assessment pathway; starting July 20
Diagnostic assessment pathway- Covid revised.
2 separate pathways for WRC and Cheyne.

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.chirp@nhs.net

 

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.chirp@nhs.net

Speech and Language Therapy: Early Years (EY)

Amber.png

RTA wait 12-18weeks.

Therapy follow up 4-6 month wait

Early Years Children with EHCPs & Needs Assessments being seen remotely, Children with dysfluency& those transitioning to school in Sep being supported. Offer includes remote parent training workshops.

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.chirp@nhs.net

Looked after children

Green.png

N/A

A full service has remained in place with virtual assessments and some face to face

0207 266 8774 / 8862

Children’s Community Nursing

Green.png

N/A

Enhanced hours of service delivered 8am to 6pm 7 days per week

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.chirp@nhs.net

Special School Nursing

Green.png

N/A

Nurses are supporting the return of children to Special Schools

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.chirp@nhs.net

Children’s Nutrition and Dietetics

Green.png

No waiting list

Has continued throughout with virtualassessments

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Children and Young People’s OT

Green.png

Up to date with referrals

Has continued throughout with virtualassessments and parent groups

Children’s Complex care & SLT admin hub: 0207 266 8777 clcht.chirp@nhs.net

Child Development Service

Green.png

Waiting list management in place

Has continued throughout with virtual assessments and parent groups

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.cdsrim@nhs.net

Haemoglobinopathy

Green.png

Up to date with referrals

Has continued throughout with virtual assessments and partner blood tests (Genetic Counselling) being done in clinic

Children’s Complex care & SLT admin hub: 0207 266 8777
clcht.chirp@nhs.net

Children’s services in Ealing

Service

Current Status

Non-Urgent Waiting Times

Comment

Contact Point

 

Healthy child clinics

Red.png

N/A

Service user advice and support line set up instead 9am to 5pm 7 days a week

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888
clcht.ealingadminhub@nhs.net

Health Visiting

Antenatal group appointments

Red.png

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter.

All vulnerable clients seen face to face. Antenatal Video

Signpost to CLCH baby and parent resources 

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888
clcht.ealingadminhub@nhs.net

Individual antenatal appointments for L3&4

Green.png

None

To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging

Signpost to CLCH baby and parent resources 

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

New Birth Visit 

 

Green.png

None

To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

6 to 8 week

 

 

Green.png

None

The new birth visit, 6 to 8 week Health Visitor Review and 1 and 2 year health reviews are all being delivered via virtual contact initially, then a face to face contact can be arranged as necessary.

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

1 year developmental review

 

Green.png

None

To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

2 year developmental review

Green.png

None

To continue offering this assessment virtually in the first instance but offering face to face if any concerns flagging

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

Health promotion sessions

Amber.png

N/A

We are piloting virtual health promotion sessions for parents through August

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

School nursing

Amber.png

N/A

Focusing on safeguarding and supporting schools with ICP

Targeted support to children/young people with asthma.

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

School Health Mental Health workshops

Amber.png

N/A

Plan to create an electronic  display  slide to be displayed in all secondary schools  instead of face to face workshops

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

Virtual Training for school on

Implementing the School Medical Conditions Policy and Managing Medical Emergencies

Amber.png

N/A

To continue offering this  training virtually

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

NCMP

Amber.png

N/A

The offer has been suspended for the autumn term

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

Health Care Plans

Amber.png

N/A

Agree with school best approach to review and support with complex health care plans

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

Partnership Agreements

Green.png

N/A

Named SN to set up virtual meeting with school to agree and sign off partnership agreement

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

COVID-19 Swabbing for school children

Amber.png

N/A

This is a new offer due to the current COVID-19 pandemic to minimise outbreaks in schools

Single Point of access (SPA) Mon-Sun 09.00 - 17.00 call on 0208 102 5888

clcht.ealingadminhub@nhs.net

FNP

Green.png

N/A

To continue offering FNP service via virtual contact , phone, and face to face if any concerns flagging

0208 1025887

clcht.ealingfnp@nhs.net

Healthy Weight Service

Amber.png

N/A

Resume offering a very limited service by virtual contact and sending out resources by post.

Single Point of access (SPA) 09.00 - 17.00  on 0208 102 5888

clcht.ealinghealth4life@nhs.net

Children’s and Young People Services in Brent

Service

Current Status

Non-Urgent Waiting Times

Comment

Contact Point

Healthy child clinics

Red.png

N/A

Virtual Clinic open Monday to Sunday 9am to 5pm

Contactable via email and telephone. Parent and professional advice and support. 

020 8102 4900
clcht.brentadminhub@nhs.net
Signpost to New Baby & Parent Resources

Health Visiting
Antenatal group appointments

Red.png

N/A

Virtual Clinic open Monday to Sunday 9am to 5pm
Contactable via email and telephone. Parent and professional advice and support.

020 8102 4900
clcht.brentadminhub@nhs.net
Signpost to New Baby & Parent Resources

Individual antenatal appointments

Red.png

N/A

Virtual Clinic open Monday to Sunday 9am to 5pm
Contactable via email and telephone. Parent and professional advice and support.

020 8102 4900
clcht.brentadminhub@nhs.net
Signpost to New Baby & Parent Resources

New Birth Visit 

 

Green.png

None

Virtual Clinic open Monday to Sunday 9am to 5pm

Contactable via email and telephone. Parent and professional advice and support.

020 8102 4900
clcht.brentadminhub@nhs.net
Signpost to New Baby & Parent Resources

Infant Feeding Team

Amber.png

N/A

Virtual Clinic open Monday to Sunday 9am to 5pm Contactable via email and telephone. Parent and professional advice and support.

020 8102 4900
clcht.brentinfantfeeding@nhs.net
Signpost to Brent infant feeding resources

6 to 8 week

 

 

Green.png

None

Virtual Clinic open Monday to Sunday 9am to 5pm
Contactable via email and telephone. Parent and professional advice and support.

020 8102 4900
clcht.brentinfantfeeding@nhs.net 
Signpost to Brent infant feeding resources

1 year developmental review

 

Green.png

None

Virtual Clinic open Monday to Sunday 9am to 5pm
Contactable via email and telephone. Parent and professional advice and support.

 

2 year develop-mental review

Green.png

None

Virtual Clinic open Monday to Sunday 9am to 5pm
Contactable via email and telephone. Parent and professional advice and support.

 

Health promotion sessions

Amber.png

N/A

Virtual Clinic open Monday to Sunday 9am to 5pm

Contactable via email and telephone. Parent and professional advice and support.

 

School nursing

Amber.png

N/A

 

020 8102 4900
clcht.brentadminhub@nhs.net
Signpost to CLCH Health Matters 

Special School nursing

Green.png

N/A

Nurses are supporting the return of children to Special Schools

020 3235 2079

Brent 4 Life Healthy Weight
Team

Red.png

N/A

We are not able to offer group and face to face sessions. Advice offered via email, and support to School Nursing Service

020 8102 4900
clcht.brenthealth4life@nhs.net

Safeguarding

Green.png

N/A

Virtual Clinic open Monday to Sunday 9am to 5pm
Contactable via email and telephone. Parent and professional advice and support.

 

Service

Status

Non-Urgent Waiting Times

Comment

 

Contact Point

 

Brent Falls and Bone Health

Green.png

1 month for clinic appointments

Mixed model of virtual, clinics and domiciliary.

 Via SPA

clcht.brentfalls@nhs.net

 

03005558889 option 4

 

Surge Beds at Pembridge

Green.png

Referral to Admission: 1 day

Covid positive (Covid Risk Managed) unit for patients in Hammersmith and Fulham, Central London, West London, Harrow and Brent 

SPA 


clcht.spa.referral@nhs.net 
Phone: 0208 102 5520

Status dashboard for adult services in Harrow

Adult service in Harrow

RAG status

Non-Urgent Wait Times

Comment

Contact Referral Information

Diabetes Clinic

Green.png

< 28 days

Appointments given within 28 days of referral virtually with F2F follow up if required.

To commence community Consultant clinics once agreed with LNWUHT. Currently Consultant clinics in the community are not taking place.

SPA for adult services
0300 555 8889 
please press number for service required

Diabetes DESMOND education

Amber.png

3 months to clear to 18 weeks.

Discussion being held with system partners in ICP regarding resourcing of Diabetes team to manage demand- business case developed for ICS. Virtual DESMOND classes commenced and being offered at weekends for convenience and as extra capacity. Please only refer if patient agrees to undertake the education programme and feel free to use the prompt sheet shared on the GP bulletin to assist with this. Please discuss alternative options prior to referral.

SPA for adult services
0300 555 8889 
please press number for service required

District Nursing

Green.png

0

Service maintained throughout pandemic

SPA for adult services
0300 555 8889 
please press number for service required

Falls

Amber.png

2 months for clinics

Falls classes being delivered through virtual method.

SPA for adult services
0300 555 8889 
please press number for service required

Therapy

Amber.png

4 months

STR for outside activity put on hold in pandemic but has restarted,

SLT on hold during pandemic. Plans to restart in the next month as new member of staff undergoing induction.

SPA for adult services
0300 555 8889 
please press number for service required

Epilepsy

Green.png

< 28 days

Mixed model of virtual and domiciliary.

SPA for adult services
0300 555 8889 
please press number for service required

Multiple Sclerosis

Green.png

< 28 days

Mixed model of virtual and domiciliary.

SPA for adult services
0300 555 8889 
please press number for service required

Rapid Response

Green.png

0

 

SPA for adult services
0300 555 8889 
please press number for service required

Respiratory

Amber.png

14 weeks for PR

< 3 weeks for clinics

Virtual PR offered.

Clinics virtually with F2F as required via home visit or clinic.

SPA for adult services
0300 555 8889 
please press number for service required

Cardiology

Green.png

Urgent patients in 72hrs

Routine within 10 days

All clinics through virtual model but seen as required F2F.

Exploring virtual cardiac rehab but currently suspended.

SPA for adult services
0300 555 8889 
please press number for service required

Podiatry

Green.png

4 months

Temporary staffing being deployed to help reduce the waiting list. Please support the service by only referring those patients who are absolutely necessary.
Actively working with patients to encourage   them to attend clinics.
The service is offering home visits for housebound and assessing the risk regularly for any patients refusing the service.

SPA for adult services
0300 555 8889 
please press number for service required

Surge beds at Pembridge

Green.png

Referral to admission: 1 day

Covid positive (Covid Risk Managed) unit for patients in Hammersmith and Fulham, Central London, West London, Harrow and Brent


SPA

clcht.spa.referral@nhs.net 
Phone: 0208 102 5520

Tissue Viability

Green.png

< 28 days

 

SPA for adult services
0300 555 8889 
please press number for service required

Status dashboard for childrens services in Harrow

Children's service in Harrow

RAG status

Non-Urgent Wait Times

Comment

Contact Referral Information

School Aged Immunisation Service 

Amber.png

 

N/A

Schools currently closed

BCG vaccine administered in the home during Covid 19.

Service Recovery Plan submitted to NHSE. Flu programme commences in September.

Catch up clinics in place.

Harrow
catriona.noble@nhs.net or 07943807114

Single Point of Access for 0 to 19 children's services
Angela Cody angela.cody@nhs.net

Status dashboard for services in Hertfordshire

 

Services in Hertfordshire RAG Rating  Comments Contact 

Podiatry - Herts

Amber.png

Urgent referrals will be triaged and patients managed. Routine podiatry is suspended.

03000 200 656
clcht.westherts.podiatry@nhs.net

Specialist Palliative Care - Herts

Green.png

Preparations have been completed to enable palliative Care pathways to continue for positive and non-positive covid-19 patients.

Peace Hospice, Hospice of St Francis and Rennie Grove are continuing to provide services to patients. The Palliative Care Advice line for patients, referrers and families is still available 24/7 hours of.

03000 200 656
clcht.westherts.pcrc@nhs.net

 

24 hour Palliative Care Advice Line:

01923 335 356. (This advice line can be accessed by Patients as well as families and referrers).

Speech and Language Therapy - Herts Green.png

High priority patients for dysphagia assessments and urgent communication assessments. 

03000 200 656
clcht.westherts.slt@nhs.net

Cardiac Rehab - Herts

Amber.png

Triage and phase 2 cardiac rehab will continue virtually. 

03000 200 656
clcht.westherts.communitycardiology@nhs.net

Heart Failure - Herts Green.png

High priority visits are being completed. Urgent referrals are being triaged. 

03000 200 656
clcht.westherts.communitycardiology@nhs.net

Bladder and Bowel

Amber.png

Service is operating fully now and waiting time will reduce in the coming weeks. 

03000 200 656
clcht.westherts.bladderandbowel@nhs.net

Respiratory Red.png

High priority services will continue:
• Hospital at Home
• Early Supported Discharge
• Oxygen assessment 
• Advice Line
• TB active management
• Sleep CPAP service
• Supporting Covid virtual hospital and Covid follow up pathway
• During Covid wave 2 supporting patients requiring 02 at home; a pathway in combination with West Herts Hospital Trust

The following services provided by the Respiratory services have been stood down:
• Pulmonary Rehab
• Chest Physio
• Routine follow ups 
• Oxygen follow ups

01442 287604
westherts.resp@nhs.net

Tissue Viability Green.png

High priority visits are being completed only. 

03000 200 656
clcht.westherts.tvn@nhs.net

Lympheodema Green.png

High priority visits are being completed only. 

03000 200 656
clcht.westherts.lymphoedema@nhs.net

Leg Ulcer Green.png

The Leg Ulcer service is continuing to operate. 

03000 200 656
clcht.westherts.legulcer@nhs.net

Planned Care – Therapy

Amber.png

Referral being triaged and urgent work prioritised. 

03000 200 656

Planned Care – Nursing Green.png

Community nursing is a critical service and high priority patient care for housebound patients will continue.


• MST/MDTs have been discontinued.
• Equipment reviews discontinued
• Face to face frailty clinics suspended, but still offering home based assessments where needed
• Non-essential therapy suspended
• Low priority nursing intervention suspended including ear syringing, continence assessments
• Only accepting urgent bloods for prevention of admissions and treatment plans, including bloods for drug monitoring.

03000 200 656

Neuro Rehab Red.png

High priority visits for complex patients and first assessment of rare and rapid conditions. The service will continue to support neurological discharges from acute trusts.

03000 200 656
neuro.oplh@nhs.net

Early Supported Discharge Green.png

Discharge activity and support continues some workload virtually as per patient needs.

0208 102 5897 
clcht.hertsvalleyesd@nhs.net

Community Treatment Unit Green.png

CTU provides a variety of out of hospital services for ambulant patients.  The service runs Monday to Friday only.

CTU can now be accessed by Primary Care for catheter changes and TWOCs for ambulant patients.
Other services include;
• Catheter changes and Trials Without Catheters (TWOCs)
• IVs
• Blood transfusion

This service can be accessed by completing the embedded referral form and emailing it to clcht.westherts.ctu@nhs.net or dial:
01727 897 034
 
Any Medication Administration (MARS) sheets should also be attached with the referral form. All patients should bring any prescribed medication with them.

 

Unplanned Care Green.png

Rapid Response is a critical function that will continue to provide a prevention of admission service. 
To further support prevention of admissions care homes are able to contact rapid response service directly for support with the management of covid positive patients.


From 1st Feb 2021 an early intervention vehicle will be in place to provide additional rapid support for patients at home (further details to follow).

03000 200 656
clcht.westherts.rapidresponse@nhs.net

Sexual Health Green.png

Online testing and on line contraception have been expanded. The service will continue to provide a clinic based service for complex STD conditions and PEP. 
 

0300 008 5522

All online services can be accessed via
www.sexualhealthhertfordshire.clch.nhs.uk

Adults services in Merton

Merton Adult Services, Single Point of Access
Telephone: 0333 004 7555
Email: clcht.mertonspa@nhs.net

Adult Service

Status

Non-Urgent Waiting Times

Comment

Community Nursing

Green.png

3 days

Providing full service with the majority of patients being seen face to face in their homes. Triage and support calls are provided via phone.

Continence

Green.png

20 days

A large number of appointments are provided via phone. Essential physical assessments and treatment are completed via domiciliary visits. Clinics are currently suspended.

Dementia

Green.png

5 days

Patient reviews and support calls are being provided via phone or video consultation. Domiciliary assessments and visits are provided where essential.

End-of-Life Care

Green.png

3 days

The service is supporting patients and care homes virtually where appropriate although the majority of contacts are domiciliary visits.

Tissue Viability

Green.png

20 days

Support to care homes and practice nurses can be provided via telephone or video consultation where this is set up.

Patient reviews and support calls are provided via phone or video consultation. Essential physical assessments and treatment will be completed via domiciliary visits.

Care Navigators and Case Managers

Green.png

27 days

Patient reviews and support calls are provided via phone or video consultation. Domiciliary assessments and visits are provided where essential. Team is currently supporting Care Homes in Merton.

Adult Dietetics

Green.png

12 days

Majority of appointments are via phone or Video Consultation. Only long term Enteral Tube Feeding patients, Head and Neck Cancer patients who have difficulties communicating, those with dementia and wheelchair bound patients are being assessed for a home visit.

Adult SLT (incl. Dysphagia)

Green.png

6 days

Majority of appointments are phone or video consultations. Domiciliary appointments for patients with acute swallowing changes or patients with communication problems. No clinic appointments are being offered at this stage.

Cardiology

Amber.png

12 days

Virtual first or domiciliary visit if necessary. No groups currently running.

Diabetes MDT

Amber.png

11 days

Majority of appointments are virtual consultations with some domiciliary appointments dependent on clinical need.

These are for frail and elderly patients, patients needing injections, technique training and those needing face to face where their diabetes control is poor.

Clinics are running at Morden Road Health Centre. Face to face structured education continues to remain on hold, however patients are offered a virtual version of DESMOND called “My Desmond”. This is a Webinar Module for patients and is offered via the Book and Learn SWL System.

Neuro therapies (incl. ESD)

Green.png

10 days

Majority of appointments are virtual consultations. Domiciliary appointments are provided for patients with Parkinsons Disease, MND, new stroke and severe stroke.

Podiatric Surgery

Green.png

20 days

The service has re commenced in August 2020.

Podiatry (General)

Amber.png

38 days

All patients are being triaged virtually. Domiciliary appointments available, clinics running from The Nelson Health Centre and Morden Road Health Centre only. Currently holding high number of patients on COVID waiting list, with longer waiting times. The long waiters are reviewed weekly and includes a contact to offer support or advice as may be required

Podiatry (Biomechanics)

Red.png

On hold

Biomechanics (insole and orthotics) service remains on hold whilst resource is focused on delivering general podiatry.

Podiatry (at risk foot)

Green.png

5 days

All patients with a diabetic at risk foot are being seen in a domiciliary setting by preference or in clinic with appropriate IPC measures

Respiratory

Green.png

11 days

All patients are being triaged virtually. Service is being offered via phone/video consultation with domiciliary visits as required. Clinics are being provided at The Nelson Medical Centre predominantly for patients needing oxygen assessment who need 12 metres to undertake a walk test where it is not possible to undertake this at the patient’s home.

HIV

Green.png

0 days

Majority of appointments are undertaken via phone or video consultation.

Bedded Rehabilitation (Heathland Court)

Green.png

N/A

Unchanged – supports COVID negative pathway 2 patients discharged from Hospital.

MERIT Urgent

Green.png

0 days

Criteria pre-covid continues. The Integrated Community Response (ICR) pathway ended end of July 2020 which included seeing domiciliary COVID patients on the Primary Care caseload that do not require a rapid response.

HARI Service

Amber.png

10 days

Currently stepping up with limited capacity through ANP led virtual consultations and domiciliary visits. Diagnostics at the Nelson is not available for use. Geriatrician is unable to run clinics at The Nelson but instead is supporting virtually for complex patient reviews. Currently there is no therapy rehabilitation as resources were moved to support the Discharge to Assess (D2A)* - contact for further information

Domiciliary Therapies

Amber.png

N/A

 BAU

 

Falls

Amber.png

1 day

Capacity is limited due to service supporting Discharge to Assess (D2A)*. Virtual or domiciliary only appointments are provided for high risk patients. Falls classes have ceased.

Home-Based Rehab (Intermediate

Care)

Amber.png

1 day

Capacity will be limited due to service supporting Discharge to Assess (D2A)* 

In-reach

Green.png

0 days

Remains unchanged.

 

South West London Sexual Health services in Merton

The Sexual Health patient appointment line is open as usual from 8am – 7pm for people to call and book a telephone appointment with a clinician.  Sexual health Patient line: 0300 300 2100

Adult Service

RAG Status

Non-Urgent Waiting Times

Comment

Walk In Clinics

Red.png

CLOSED

  • All walk-in services have ceased with the exception of young person’s walk-in.

Clinic Based Service

Amber.png

No Wait

  • All clients are triaged via a telephone consultation with a clinician and given the most appropriate clinical advice. Urgent cases, vulnerable or at risk individualswill be offered a clinic appointment.
  • The service is providing a clinic based service for urgent complex STI and contraception need, Emergency contraception, PEP, sexual assault and medication collection. Any individual needing an examination to determine diagnosis and treatment is offered a face to face appointment
  • The service has now restarted routine LARC procedures, depoprovera injections and routine contraception

Online testing

Green.png

N/A

  • On line testing and on line contraception options have been expanded.
  • All patients who are asymptomatic are asked to access at home online testing via SHL testing www.falcon.shl.uk. Anyone who tests positive can be booked into a telephone appointment and appropriate treatment will be arranged.

Young Persons Clinic

 

Green.png

 

No wait

  • Maintained timeslots for our borough specific YP clinics, adhering to social distancing and use appropriate PPE where needed.
  • The clinics are only offering emergency or urgently needed care to YP.

Psychosexual therapy

Green.png

6-8 weeks

  • All appointments are offered virtually via video consultation.

Spectra/Metro Services

Amber.png

N/A

  • Offered virtually.

Children’s services in Merton

Merton Children’s Services, Single Point of Access
Telephone Number: 0330 053 9264
Email address:

Children’s single point of contact for safeguarding telephone: 0208 102 4218

Children’s Service

Status

Non-Urgent Waiting Times

Comment

Healthy child clinics

Red.png

N/A

Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week

Health Visiting –

4 mandated checks New birth visit

6 to 8 week

1 and 2 year developmental review

Green.png

 

 

None

The new birth visit, 6 to 8 week check and 1 and 2 year developmental reviews are all being delivered via virtual contact initially then a face to face contact can be arranged as necessary.

Health Visiting Antenatal group
appointments

Red.png

 

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter.
Also signpost to CLCH Antenatal Video

Family Nurse Partnership

Amber.png

 

FNP have been providing a full service through a mixture of face to face and Video conferencing. There is currently a waiting list of 16 clients, this is not COVID related, current service capacity.

Specialist – Infant feeding

Green.png

N/A

A full service continued.

MASH- health Navigator

Green.png

N/A

A full service continued.

School nursing including special schools

Amber.png

 

N/A

Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma.

Looked after children

Green.png

N/A

A full service has remained in place with virtual assessments and some face to face

 

Safeguarding

Green.png

 

N/A

The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings.

Family Start

Red.png

No urgent wait list.

Service is suspended. Reliant on re -commencement of NCMP.

Physio Therapy

Amber.png

Immediate: no wait time

Urgent - no wait time Routine-MSK- 24 weeks

Community- 23 week

Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits/clinic visits for priority cases and virtual assessments/treatment continue including EHCP.

Occupational Therapy

Amber.png

Immediate: no wait time

Urgent - no wait time

Routine -19 weeks

Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP.

Speech and Language Therapy

 

Amber.png

Immediate: no wait time
Urgent - no wait time Routine -21 weeks

Clinical triage for urgent cases in place. Group’s sessions have been suspended. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP.

Dietetics

 

Amber.png

Immediate: no wait time

Urgent - no wait time Routine -4 weeks

Clinical triage for urgent cases in place. Booked home visits for priority cases and virtual assessments/treatment continue including EHCP.

EHCP – Health Lead

Amber.png

0-6 weeks 
22 EHCPs outstanding

Initial EHCP assessments and outcomes continue with reasonable endeavors across all therapy services.

Adult services - Wandsworth

Wandsworth Single Point of Access (Adults)
Central London Community Healthcare NHS Trust Referral Line: 0333 300 2350
Patient Line:  0333 300 0950
Email: clcht.wandsworthspa@nhs.net

Adults Service

RAG Status

Non- Urgent Waiting Times

Comment 

Community Nursing

Green.png

3 days

Providing full service with the majority of patients being seen face to face in their homes. Triage and support calls are provided via phone or via video consultation.

Continence

Red.png

20 days

All continence appointments are being completed virtually via telephone or video consultation, waiting list back-log which is being worked through.

Tissue Viability

Green.png

5 days

A full service is being provided   Support to care homes and practice nurses can be provided via video consultation. Patient reviews and support calls will be provided via phone or video consultation. Essential physical assessments and treatment will be completed via domiciliary visits.

Phlebotomy

Red.png

20 days

The service is currently experiencing a high demand due to increased referrals for shielding patients. The service is seeing patients requiring essential and/or urgent blood tests, BP checks and urine samples.

Referrals will only be accepted for housebound patients.

Heart Failure

Amber.png

10 days

Virtual First, domiciliary visit available.

Diabetes

Amber.png

11 days

Majority of appointments are being delivered virtually. Domiciliary appointments are available where clinically necessary.

Clinics to be available at Alton practice once consultant MDT commences.

Face to face structured education remains on hold, however patients are offered a virtual version of DESMOND called “My Desmond”. This is a Webinar Module for patients and is offered via the Book and Learn SWL System.

Respiratory

Amber.png

8 days

All patients are being triaged virtually. Predominantly providing a domiciliary based service. No patients currently being seen in a clinic.

Complex Case Management

Amber.png

5 days

The service is accepting referrals for complex care patients (within the 1 day/5 day response). However to optimise resources, in line with unpredictable demand, the staff will work as 2 teams (North/South and East/West). The Virtual first approach will be followed, minimising unnecessary face to face contact.

Priority will be given to patients:

  • with 2 or more uncontrolled medical conditions, plus/minus social care need

  • that have clear goals

  • who are expected to be on the caseload/have their needs met within a maximum of 3-6 weeks

Complex care MDT discussions (weekly) has resumed as a virtual offer from August.

ECPs on the waiting list will now be seen from August. Weekly virtual MDT invitations will be booked and offered from September.

FSD and Maximising Independence

Amber.png

D2A response time is 4 hours

All referrals are being clinically triaged to confirm urgency of priority and a telephone call will be made to patients to promote self-management/redirected to alternative support as appropriate. Capacity will be limited due to the service supporting Discharge to Assess pathways which have been implemented in response to COVID pandemic to ensure a quick, safe discharge for medically optimised patients.

Quick Start

Green.png

4 hours

We are continuing to support patients to manage their care at home

Care Home Support Team

Green.png

2 hours (urgent)

The care home team are continuing support to residents living in care homes, prioritising virtual contact and via MDTs, supporting care homes staff training.

 

The Sexual Health patient appointment line is open as usual from 8am – 7pm for people to call and book a telephone appointment with a clinician.
Sexual health patient line: 0300 300 2100

 

Sexual Health Service

 

 

Status

Non- Urgent Waiting Times

 

 

Comment

Walk In Clinics

Red.png

CLOSED

  • All walk-in services have ceased with the exception of young person’s walk-in.

Clinic Based Service

 

 

Amber.png

No Wait

  • All clients are triaged via a telephone consultation with a clinician and given the most appropriate clinical advice. Urgent cases, vulnerable or at risk individuals will be offered a clinic appointment
  • The service is providing a clinic based service for urgent complex STI and contraception need, Emergency contraception, PEP, sexual assault and medication collection.
  • Any individuals needing examinations to determine diagnosis and treatment are offered a face to face appointment
  • The service has now restarted routine LARC procedures , depoprovera injections and routine contraception.

Online testing

Green.png

N/A

  • On line testing and on line contraception options have been expanded.
  • All patients who are asymptomatic are asked to access at home online testing via SHL testing www.falcon.shl.uk. Anyone who tests positive can be booked into a telephone appointment and appropriate treatment will be arranged.
  • Any individuals needing examinations to determine diagnosis and treatment are offered a face to face appointment
  • The service has now restarted routine LARC procedures, depoprovera injections and routine contraception

Young Persons Clinic

Green.png

 

No wait

  • Maintained timeslots for our borough specific YP clinics, adhering to social distancing and use appropriate PPE where needed.
  • The clinics are only offering emergency or urgently needed care to YP
  • Running Monday 3.30-6.00pm Patrick Doody Clinic Merton

Psychosexual therapy

Green.png

6-8

weeks

  • All appointments are offered virtually via video consultation

Spectra/Metro Services

Amber.png

N/A

  • Offered virtually

Children's services in Wandsworth 

Point of Access Contact Details
CLCHT.0-19wandsworthandrichmondadmin@nhs.net
0330 058 1679

Children’s Service

RAG
Status

Non- Urgent Waiting Times

Comment

Healthy child clinics

Red.png

N/A

Service user advise and support line set up instead 9am to 5pm, days a week, 7 days a week.

Health Visiting including Homeless HV 4 mandated checks

New birth visit 6 to 8 week

1 and 2 year

developmental review

Green.png

None

The new birth visit, 6 to 8 week check Health Visitor Review and 1 and 2 year developmental health reviews are all being delivered via virtual contact initially, and then a face to face contact can be arranged as necessary.

Health Visiting Antenatal group appointments

Red.png

N/A

We are not able to offer group sessions but have developed a webinar that all new mums are linked to via letter. Also signpost to CLCH Antenatal Video

Infant Feeding

Green.png

None

Not offering group sessions but offering 121 support in the home.

Perinatal mental Health

Green.png

None

Offering virtual group sessions and 121 support in the home.

School nursing including special schools

Amber.png

N/A

Focusing on safeguarding and supporting schools with ICP Targeted support to children/young people with asthma.

Safeguarding

Green.png

N/A

The services continue to prioritise visits for families on LCON 3 and 4; any safeguarding referrals; writing reports for conferences and attendance at multiagency meetings.

Haemoglobinopathy

Green.png

None

Virtual appointments with clients & attending virtual MDT meetings.

Homeless Adult & Asylum

Seekers

Green.png

None

Full service in place.

Weight Management Service

Red.png

N/A

We are not able to offer group sessions.